This would keep me from being anonymous | Maine | Apr 9, 2021
Some great peers to work alongside burdened by hypocritial management
I've made some great friends and working relationships during my time at Rogers. There is some great talent in the company, and I would love if I could cross paths with many of then again some day. Most managers I've had have also been flexible around allowing for minor personal-life matters to be addressed, however this is not consistent (see below).
Benefits are, in their words, competitive. What this meant to me was they do not go above and beyond, but offer the minimum necessary so they are not worse than other similar companies. So they are good, but not great.
The most impactful part of the environment to me is how the leadership team (directors, VPs, and up) can be hypocritical. They claim transparency, that "culture beats strategy", a devotion to creating psychological safety, and (particularly during the year of Covid) that we're in this together and they are here for us. But then they don't trust people to do their work and pull rank regularly. They ask for innovative solutions while being too afraid to try anything different. They'll ask what could be better, then push back when given feedback. They're not there to talk to us when they said they would be. They don't offer the support they said they would when asked for it. They say they want to make sure that employees feel like they have a future at Rogers, and want to know why would anyone want to leave, then are willing to perform re-orgs and layoffs, often every year (not just this past one), without concern fo
Pros%50 discount on products, good stock benefits, at the time of writing this are in favour of work from home options
ConsHypocritical senior leadership, always asking for more while providing less
1.0
Customer Service Representative | Columbia, SC | Sep 10, 2018
Great for benefits, not much else
A typical day is hard to define at a telecomm company, customers are always irate, and rightly so, out of the 3 major telecommunications companies; Rogers charges the most exorbitant fees for their cellular + data plans whether on contract or bring your own device. Their approach to customer service went from give people whatever they want, to give them nothing almost overnight.
Office was in BC, so there was absolutely no room to advance unless you were willing to relocate to Ontario, which was not feasible for 90% of the staff. Management was very hands off, unless there was a problem that directly put their position in jeopardy, in which their reaction would be swift and personal.
Because there is no room for advancement, the burnaby office thrives on turnaround, and is constantly inventing novel ways to terminate staff to free up room for a round of new hires; regardless of whether or not the termination was warranted. You would be forced into Wireless Retention, once you reached the end of career cycle for customer service.
HR is a joke, as it is with most corporations, they are glorified spies,constantly looking (and in some cases creating) for wrongdoing to be placed solely at the blame of the average staffers. In fact aside from the benefits package the only positive thing about working for Rogers, were your fellow coworkers.
Prosbenefits
Consstatic shifts, poor management, zero room to advance, poor corporate culture
Under payed/ Unappreciated/Over worked/Bad Management
I worked at Rogerson Communities (Roslindale)for several years an I've expererienced a very unsupportive work environment, the management are very one-sided an often don't acknowledge the direct care staff (Program Assistants) for feedback regarding client care, the Pay is horrible for direct personal care..starting pay is 9.00 which is obsured for the job description/expectations an work environment. This company has went through staff like a revolving door.. The nursing staff change like the weather, because they are overworked an underpayed so they quit. The Program Assistants work with clients with all sorts of behavioral issues/ Health, Disability and declined cognition for 9.00/11.00 an hr. ..thats ridiculous ,Some behaviors are so extreme Program assistants are often at risk for getting attacked by clients with unpredicted behaviors. The Program environment is small ,stifling, claustrophobic.. Depressing. The only reason I lasted for several years was the clients an some ..friendly Coworkers... Overall I wouldn't recommend anyone work here...you definitely will regret it.
ProsThe Wonderful Elder Clients
ConsIgnorant unreasonable management, UnderPay, No Flexibilty, Overwork
A typical work day began with direct patient care. Clients requiring medication and or assessment prior to administering care would come in and be serviced. The day would follow with supervision and support to nursing assistants and social service staff.
I learned how to cooperate and instruct as a supervisor. I learned new management skills for coordinating client's care plans according to their individual needs.
Co- workers were professional and innovative in the setting. Activities and events gave clients and staff the motivation and ability for successful outcomes in health plans and daily goals set for the programs.
The hardest part of the job was being a per diem employee. Missing information that may have been only available at a time I was not present or a time limit or deadline may have passed.
The most enjoyable part of the job was when clients' health remained viable. With less hospitalizations and support in all areas of care,clients were then able to enjoy their daily activities giving a purpose and direction in their senior and/or challenging lives.
I worked at Rogers as Technical Support Agent for 2 years. Working at Rogers was one of the best companies I've ever worked for thus far. The management team was very respectful and they had an open door policy. Their goal was to make you feel comfortable at work. Everyone was friendly. The best part was getting bonuses and pay raise every 6 months, overtime was available often for the most part. There is room for growth in the company and they will help you achieve your goals within the company. I've seen people move up within the company in a short period of time. Also last but not least was the benefits I got as a part-timer. They honestly care about their employees.
The con's working at Rogers as a technical support agent it was a level entry job, there was back to back calls barely any rest periods to take a breath.
Good compensation, but makes you feel like a scumbag
The company treats their employees very well with a competitive commission structure, good benefits, and a nice employee discount. Unfortunately it is very typical for management to demand unrealistic sales targets (ie: AppleCare on 60%+ iPhone sales), and then threaten you with termination if you don’t hit them. On top of this, you are forced to sell customers products that they would never actually benefit from (cheap tablets, mediocre credit cards), and punished if you aren’t hitting targets on those as well. Overall, the pay is decent and if you don’t mind selling your soul and becoming a typical salesperson it is a half decent place to work.
ProsEmployee discount, good pay, benefits
ConsUnrealistic sales targets, makes you feel like a bad person
The worst company I ever worked for!!!!!!!!!!!!!!!!!
I have never seen a company such as this. It seems everyone just passes responsibilities to the next person and never gets anything done. As for the Human Resources Representatives they seem to not understand their job as they keep telling you to contact their HR Hotline. Very disorganized company. The new CEO definitely needs to crack down and eliminate some lazy dead people that do not do their jobs..there is a lot at Rogers. Management is the worst that I have ever seen. They would not last on Bay street. I thought the 80's were bad with top management sleeping around..and it still exist...unbelievable.
Having been at Rogers for a few years, I've seen technology change in the blink of an eye! You never stop learning about new and exciting products and how they are incorporated in our everyday lives. Change is imminent in any company and over the past 3 years, I've seen some positive restructuring which I've really noticed. I believe that Rogers is heading into the right direction by maintaining its degree of competitiveness and innovation.
Prosservice discounts, nation-wide discounts are various retailers
Consinfo/comm. gap bet. call centres and retail stores
No work life balance. Weak management. No advancement.
Unfortunately, not many positive things come to mind to write. Lost my hiring manager a year into my service. The new manager not supportive at all. No advancement was on the horizon. The manager listened to hearsay and used that to manage vs. checking and looking for facts. Caused numerous issues with staff and the department.
ProsGood penssion plan. Stock options and 50% discount on Rogers bill
ConsFound people very resistant to change, did not want to change their ways, They were using outdated and problematic softwares.
3.0
Administrative Assistant | Roslindale, MA | Jun 24, 2017
very fun, friendly yet strenuous job
answering phones, greeting clients, creating charts
I have learned to be a good listener and to be attentive to the elderly community
management was ok with what little she had to work with, she always tried her best
was an elderly environment, lots of laughter and crying and moaning
hardest part of the job was getting news about a clients death
I enjoyed talking to the clients, listening to stories of there youth and present and viewing pictures and being as helpful as possible
1.0
Customer Relations Representative | Burnaby, BC | Jan 16, 2019
My Worst Nightmare
I got the job because I needed a job. It was the worst mistake of my life. The schedule ruined all my friendships and the stress from the job ruined my psyche so now I am a burned out wreck with nothing left and struggling to rebuild my life.
First of all, the empty promises. They tell you about the history of the company and they make it sound like they hire internally. They tell you there is room for advancement. They tell you that you will get raises. These are all blatant lies. They hire mostly from the outside for any position. The only person I know who got promoted to management worked there for 15 years and let's just say they are in very poor health probably from 15 years of stress and sitting all day. The raises are based on performance. But if you do the job correctly, and don't cut corners, it's impossible to meet the targets. If you do cut corners, the stress of getting caught and losing your job creeps up on you. You just can't win.
The training I got was terrible. Not only was it misrepresenting what the job would be like, it was also abusive. I mean literally abusive. It was demeaning. Everything you do wrong is thrown back at you. Even if it was advice the trainers themselves gave you that caused the problem.
I also had a moment that could be classified as a metoo moment. And ongoing passive aggressive behavior because I turned down the advance. But that was from a manager as well. Blah.
The people who do get ahead in this environment are pretty
ProsNone
ConsEverything
2.0
Technical Support Specialist | Moncton, NB | Oct 23, 2017
Above average pay+benefits, no life outside of work, poor service inside and out
Coming from a customer service/tech support rep, Rogers provides a great salary with one of the best benefits package available in Canada plus you receive a discount on Rogers services; But at a hefty cost to your life and well-being.
Like any new job in the beginning, you know you're at the bottom of the totem pole: working late shifts, working every holiday, never a weekend off but they will always paint you a pretty picture and promote that you'll gain seniority fast which leads to better shifts and perks.
During training (ICU) you will find that half or more of your fellow new hires will have quit (out of the 16 in my group we were down to 5 by the end of training, now only 2 remain 3 years later - myself included.)
After training you will be provided with your regular shift (which you'll bid on but being new it is next to pointless in hoping for day shifts.) You will likely be working until 2:30 or 3:00am.
I was stuck working until 3:00am for a little more than one year without ever having a holiday or weekend off.
For the next 1.5 years I worked until midnight and then by fluke I got a morning shift this past summer which only lasted six weeks (I'm now back working until midnight and still have not had a single holiday or weekend off.)
Basically, don't expect to have much of a life outside the walls of Rogers for a very long time.
Now onto what the job is like:
You'll begin by signing into your workstation, checking emails, getting up to speed on tod
ProsPay, benefits, discount
ConsShifts bids, hours, management, directives, service
3.0
Customer Service Representative | Lagos | Jan 18, 2020
If you can handle a huge ammount of daily stress and pressure the money is good
After many years of doing customer service throught different channels and locations, this was my first as a call center representative. Ok, the actual training period is extended and well structured but very sugar cotted. In the last year i have witnessed a lot variations in the service levels and seems like they ended up closing to many offices or third-party or initiating too many drastic changes to their policies and products, and right now the lines are so busy and full that once a person gets to a representative, he is already pissed. The job is already stressful as it is as you are handling calls back to back from the start of your shift up till the last second, there is not a single second you are not doing something company related. Yes, you have breaks but i will be honnest considering the ammount of floors/doors/stairs/ elevators and constant renovations and construction, your 15 break get sucked by just trying to get out of the building to get a coffee or just get a minute of fresh air. As of the work itself, without disclosing too much, it's not an easy call center duty, the customers are super whinny and asking for more, not a surprise since the North American service providers base their products mostly on competition, and customers end up following this gimmick "oh they have $ less than you, they have this, this and this, i am a loyal customer, what can you do for me" and most of the time, there is nothing you can do due to the huge ammount of restriction on o
easy work but the company and the customers will mentally affect you.
the work itself is fine but there are several issues.
having to take responsibility for other employee's incompetence when filling out tickets they often seem to just not fill it out properly which means the issue continues for the client.
scripting is getting worse and worse when i first joined it was pretty basic but polite stuff and now there's an unnecessary amount added which can add several unnecessary minutes onto the call when the customer is already sick of talking to you.
infighting between departments because no one knows what to do or who to transfer to for certain issues. sometimes you will notice other departments transfer to you because they just didn't want to do the job even if they could have done it or are the only ones able to do it.
the shifts might give you depression. seriously. some of these shifts are just plain awful where you literally have no social life outside of your two days off which could be anywhere. a former coworker had health issues and a doctor's note told rogers to give them a shift between certain time slots to account for this. rogers gave that person the shift that they would not be able to do because of the health issues so they had to quit. from what i've heard and seen they range from 6am-3:30pm as the earliest shifts to 6:30pm - 3 am shifts as the latest (shift bids work by seniority so if there's a long period or something you are stuck having no joy or life on that 6:30 - 3 am shift. there's also optional overnight
Prosgood pay and benfits, employee discount.
Consshort break, unpaid lunch, everything mentioned in the review
1.0
Customer Service Representative | Ontario | Jun 11, 2013
Worst company to work for
They end up always overpaying you on your last pay and then send you a letter saying you owe them. I quit on a Wednesday payday was that week they paid me I called in to HR the number on my letter to make sure that I did not have to pay anything back the HR person said that everything was fine then I got another letter 3 weeks later saying that they overpaid me and that I owed them money then a week later I got another pay stub showing an amount and that they deducted from what I "owed" them (their pay stubs are as horrible as their billing summary) I called their payroll support who said that if I want my past pay stubs I had to fax in my request for them to send it out. The HR girl did not say this she said that they would give me instant access to the program on the computer to look at my paystubs. The payroll support then told me a different number that was deducted from what I 'owed' them this number was less than the letter I received in the mail.. Working for rogers was VERY high stress! The employees dread going into work everyday, you were given unrealistic goals that changed almost on a daily basis, the systems that are put in place to help you actually hinder you. I worked over 12 mths for a manager that was not even on my shift we only saw a hour of each other in a day once a week we had one on one coaching where my manager would ask me to tell him how to help me which eventually the upper management had a sit down with me and suspended for my low performance sayi
ConsThe place smelt like a sewer, they treat you like an idiot, they do not have a good training program, once you hit about 5+ yrs they lay you off, they promote unhealthy eating
Great place to work...as long as you didn't have to deal with management.
In a nutshell, my job was to generate revenue for the company by selling advertising on 4 radio stations. The products were solid, unique and fairly well programmed and clients saw results.
I very much enjoyed selling the product and dealing with the clients; and helping their businesses grow. I was quite successful, always hitting my targets and enjoying bonuses that came with them.
The most difficult part of working there was dealing with internal management. My immediate supervisor had little to offer in terms of experience and advice for dealing with tricky situations that sometime may have arisen with clients. She had never been in a true sales position and therefore could not relate to the day to day dealings with clients.
Her immediate supervisor had previous sales experience...more than 20 years ago. He was just simply out of touch with the reality of the sales world and what it took to get a new client to spend money with us, let alone retain their business year after year.
Together, they seemed to value "activity" rather than "results". They were always changing the dynamic...the "goalposts" if you will; inconsistent with who they decided to reward and their reasons for it. In a word...schizophrenic. Everything was seemingly designed to make "middle" management look good in the eyes of corporate...not for the benefit of our clients and certainly not for the benefit of the employees. We walked with caution and fear and at all costs avoided a meeting in th
ProsFreedom with your schedule to leave the office. (Meet with clients)
ConsManagement always shuffling accounts; inconsistency in policy.
1.0
Human Resources Manager | Brampton, ON | Jan 31, 2020
Disgraceful working place
A feudal company with a regressive working mentality where bullies thrive.
Broken processes always at the start and never take off.
Always on reverse.
Everything old and outdated is enthusiastically presented by management, which in constant re-organization.
Company where fear and abuse prevail.
Where everything is under the carpet and only appearances matter.
Where management vocabulary is the same as street vocabulary like they these never had an education or they just think they wont be understood otherwise.
No principle and values. Calling employees stupid and still keeping them for years while pressuring to quit is not what this company claim or stand for.
No training is provided, broken documentation, unclear requirements and they expect people to perform to the highest degree, while also paid with market minimum wage.
Everyday is a struggle with the manipulation, cheating,mistreatment.
They manipulative numbers as have no reliable data to base their report or KPI' or even capable people to develop accurate reports and KPI's.
There is only their outdated way or no way.
Confusion on everything.
Don't ask don't tell policy.
Bribing people to leave the company quietly.
They are in non stop re-organization to cover their mistakes, wrong decision, their wrong doings customer's money mismanagement.
They bully employees with job security and no room to grow or move the company forward.
No one care to work with due diligence as their work is neve
5.0
Customer Service Representative | Burnaby, BC | Dec 7, 2019
well compensated, relative to the work and very very very good benefits
For the work (call-centre), the pay is quite good.
There are motivating performance-based raise structures and EXTREMELY enticing overtime initiatives. However the catch is you have to actually do the work, which is listening to other people's problems. The saving grace is that most people are reasonable with the exception of some: big babies who just like to whine about everything; utter imbeciles for whom there will just never be enough help in the world for; insane yelling people; drunken angry, or drunken creepy people; and then the loathsome, hateful passive-aggressive types who will suck your soul out by the vacuum of where theirs' should have been.
If you can handle this - and stay within the unexpectedly challenging productivity metrics - then you can probably be quite successful here as a productive and contributing part-timer or full-timer; or if you're effective and ambitious, you will have very good prospects with moving up in the ranks, and moving up quickly.
Speaking as an employee of this place for now over half a decade, I have seen many things and know (at least a little bit) about the inner workings of this strange yet wonderful place. I've noticed Indeed makes a point to mention here, not to include confidential company information - but c'mon.. this is a big three Canadian wireless provider we're talking about. Anyone who reads a newspaper will already know about this: there have been some significant budget cuts and trimming of the fat (*cough
4.0
Conseiller Affaire pour comptes majeurs | Saint-Laurent, QC | Aug 2, 2019
Loved my experience as a Rogers employee, learned a lot on myself.
Different type of training are available to develop your knowledge on the industry and on yourself. Lead without a title training is helping a lot on the way to become a positive leadier in your office and to be seen as is. Training about what type of work suits you the best and what type of environment has the best effect on your performance is also very effective. A lot of different challenges are met along the way and help everyone to become more versatile for future responsabilities in a future role. Changes are a permanent thing at Rogers and also in this industry of Telecom. Management presence is everywhere but they thrust people that are showing results. They are not there to show you how to do your work but very open minded and ready to help or answer questions. I have received personally many prices to let me know my performance was noticed and appreciated Tablets, I-Pad, radio system with speakers, prepaid credit cards.....etc, were type of prices that were offered when performance was noticeable. All the evenings that were organized to celebrate good numbers and performances from our team were always fun and very appreciated by the employees.
Typical day at work varies according to task and role you play
Could be lots of follow-up with customers you are negociating with to sign a new agreement. That task is taking lots of your time when you work in the retention department for example, even more with corporate or major accounts cause these custome
2.0
Technical Support Specialist | Toronto, ON | May 27, 2020
Micro Managing, Redundancy, NO Part-Time Flexibility
COVID19 response by Rogers Communications was absolutely terrible. This company being one of 3 big tel-coms (monopoly) and it took them almost 2 months to get our teams to work-from-home. Meanwhile, the CEO likely had been home prior to. Pandemics only happen once every x amonut of years, and this is how they responded. Extremely slow, NO pay wage increase EVEN THOUGH NETWORK TRAFFIC INCREASED. Calls also increased during this time, so we were taking on more work AND dealing with outside stress, and yet none of that was considered.
I actually don't understand why it's considered a "part-time" job given you have to attend 5 days at (N) hours; mandatory. Shouldn't PT give your employees more flexibility to work and live? They ask for nearly FT dedication, yet don't give the FT wage or benefits.
There's really not much to learn in this position. You do the same things everyday for each call basically. For those who are more technically savvy, you won't want to stay in this position long. The answers given by leaders show that they aren't at all technical, they just went up in the ranks. Mine in particular is extremely condescending although the person is not smarter or better equipped than the other staff.
The staggering amount of employee KPI's are insane. You basically are stuck on that chair the minute you login, anything you do, you better have a reason for it. You literally have to say the right word in a particular instance rather than another.
The initial cla
Questions And Answers about Rogers Communications
What is the vacation policy like at Rogers Communications? How many vacation days do you get per year?
Asked Jun 26, 2017
Vacations were nice. It goes by how long you have been with the company.
Answered Nov 6, 2020
Every payroll you earn time off towards personal time and vacation time.
Answered Oct 2, 2020
How often do raises occur at Rogers Communications?
Asked Jun 24, 2017
.10 / yearly
Answered Jan 22, 2021
not quite often
Answered Oct 5, 2020
What is the best part of working at Rogers Communications?
Asked Apr 21, 2020
My fellow coworkers are great.
Answered Jul 21, 2020
Make participant happy
Answered Apr 21, 2020
How did you feel about telling people you worked at Rogers Communications?
Asked Jan 13, 2020
That wasn't a problem it was a remote job
Answered Aug 19, 2021
Mixed feelings. Great at times and not so good at times because everyone starts talking about their bills.
Answered Jan 13, 2020
What is the interview process like at Rogers Communications?
Asked Jul 25, 2019
normal customer service interview.
Answered Jan 22, 2021
Learning to do process was like it's like me answering questions! And explaining and told him about myself learn more about the job and was suspected of me!
