Customer Service Supervisor | Augusta, GA | Sep 23, 2016
The Job That Never Ends
I have been with this company for 5 years. At first, I loved it because I love challenge. I chose this job because I love to help people in need and I know that serving others is very rewarding.
Over the years we have had a large turnover with management and it became very unorganized and I was left with no support. I'm a coordinator and there is no way to put in words exactly what we do. We wear many hats. We staff, process payroll for all direct care staff that report to our assigned clients, counsel the caregivers, deal with any and every problem that arise in the homes of our clients, coordinate all schedules that include a number or things such as doctor appointments, rescheduling, etc. and the list goes on. Our office has been short staffed for around 2 years. The job is not a typical 8a-5p office job. It never ends. If you are not in the office, you are on call. WE are a 24 hour, 7 day a week company and we are held accountable to make sure that our clients are covered at their scheduled times. We are constantly growing which is a good thing, however, ResCare does not "give" out increases in pay. They only believe in increasing your workload. The workload steadily increases with no support. I work in a 5 coordinator office that has been running with 2 coordinators for the past 2 years. They have attempted to hire 1 additional coordinator to relieve some of the workload. WE are on our 11th coordinator to take that 3rd spot. The other 10 left due to the
ProsA challenge that is different everyday, reward of serving others
Consno pay increase, long hours, increasing workload
This company operates under contracted nursing.
The training is non-existent, "learn as you go" stuff.
All fellow nursing employees I have liked and considered friends.
All fellow direct care staff I appreciated greatly for their care of the patients.
The patients are mostly very kind and you feel great taking care of them.
But:
Staffing is signifcantly lacking. Nursing teams that require 5-6 employees (per the company policy) have 2 maybe 3 on any given day. Some days you will be the only one in the office.
This of course makes efficiency a nightmare. You are always doing "other people's" jobs (task that do not fall under your scope per policy) because those task need to be done to do your job.
The companies you are contracted to work for are more than shady.
Some companies tell their employees to lie about documentation and will actually broadcast to everyone via email, bragging about their false documentation. (Daily).
Nursing process itself is a mess:
The triage teams don't do their job (don't answer the phone or call back) or give improper care (wrong procedure for symptom), or don't document what they did until days later, which creates extreme risk for patient safety and your license.
There is medication documentation from untrained staff that is almost always wrong and repeated failure is never reprimanded with the contracted company because staffing is so poor they can't afford to take the chance. Which of course leads to more errors.
Nursing documentation is a
ProsNursing team on-site is great, full time hours
ConsRisk to license, calls after hours, understaffed, poor pay, lack of overtime, no potential for advancement
1.0
Direct Support Professional | Ottawa, OH | Jan 29, 2021
Awful experience
First, I want to state that this job requires staff to come and work in a home where the clients live. I really enjoyed working with the clients. However, it was a sad experience. The clients were obviously sad and always unhappy because there was always drama between the staff, sometimes loudly, being displayed right in front of the clients. Rather than handle the drama, management would also get involved in the drama and everyone was mean and petty toward one another. People would dislike a staff, talk about them to everyone else and then conspire to get that staff fired. Many good staff were fired essentially over what started as drama with a coworker and escalated to their firing because they were set up by others who worked there and didn't like them. No one's job was ever safe because one day everyone would like someone and then the next everyone hated them. It would cycle around and managers were even targeted. It was more stress just knowing you had to go into work and work with these people than the actual job was. The poor clients were neglected at times because staff were too busy bickering amongst one another to care for the clients. It was awful to have to watch the clients suffer and to have to work with such heinous people. The management was terrible. On top of everything, they would often mess up people's paychecks. People who had been there for a while were complaining about not getting paid what they were supposed to be getting paid. Even the home office wo
ProsThe clients were sweet and fun to work with
ConsMore drama than I ever experienced in my whole life! Management was awful!
1.0
Quality Assurance Coordinator | Longview, WA | Sep 20, 2019
Would not recommend
I was hired to assist the current HR/Quality assurance coordinator, within a month of starting there she moved into a supervisor position and I was left up front alone doing a job that was at least a three person job. The phones rang off the hook constantly and the supervisors would just sit in their offices and let them ring or turn on the do not disturb, in addition caregivers were constantly coming in the office with needs. They would bring in caregivers to help in the office which made things more difficult because I was still trying to learn the job as well as training other people. I would tell the supervisors that I was drowning and was rarely offered help. In addition to answering phones and taking care of all of the caregivers who came in I was expected to hire new caregivers which includes a 3 hour orientation, schedule all of the training, make sure they wen and then reschedule them if need be and pay them for all of the hours they were in training, monitor and maintain 140 paper employee files, including keeping their licenses, credentials and car insurance were all up to date and that they were all in compliance with their continuing education and such. I also did payroll for anyone who came in the office as well as orientation and training hours...... What I'm saying is that it was a lot for 1 person to do. When my grandfather died I went to the "Branch Manager" to let her know when the funeral was and was told "Well you're not going if your payroll isn't done"
Prosrelaxed dress code
Constoo many to list
3.0
Qualified Intellectual Disabilities Professional | Indianapolis, IN | Jun 12, 2014
Rewarding job, but highly demanding work loads and expectations
Go to group homes completing spot checks ensuring everything was being documented, medication given and documented correctly and cleaning completed.
Go to office to either complete support/behavioral plans, review for modification. Calling guardians at least once a week. Review charts making sure all medical needs are up to date. Then schedule any meetings, medical follow-up's, and training needed for staff, managers, or providers.
Prep all needed information for any meetings scheduled.
Called to office for mandatory meetings if required.
Reconciled all finances & receipts of individuals ensuring management is completing task appropriately and seeing to the needs and dreams of the individuals.
If injury or incident occurs, complete a IFUR to the Indiana State Department if applicable.
Go home and take calls from my assigned group homes if issues arise and resolve matters after hours.
In working at Rescare, even though the work loads were demanding, I found this job rewarding and opportunities for advancements. I learned numerous skills especially in the area of supervision and leadership- the demands, the follow up, the presence of leadership needed, training used as a positive tool, human resource topics (employment law/protected classes, etc), completing the IFUR tools used by the State of Indiana, and the conduct and attitude of a supervisor. I enjoyed my co-workers, always found times to ease the stress with laughter, and were helpful one to another. The h
ProsRewarding experiences, meeting new people, management staff working together
ConsBeing on call 24/7; high use of personal car for company business
The amount of pay was way too low for the amount of stress and the amount of work that they expect you to do. The operation I worked at was very unorganized. Plan on working a lot of DSP hours to cover openings. If you hate being at home this is the perfect job for you because it takes up all your time and when you're at home you're taking phone calls or doing paperwork to catch up on things. It takes almost a month to get a new hire on the floor with the ridiculous amount of training they make them grow through. Then you are stuck working those hours to meet ratios. Upper management puts more and more work on your load. You are responsible for every single thing in that house. The amount of pay is nowhere near what a residential manager should make for all the things they are responsible for and they are the ones that get blamed if anything goes wrong. The QIDP makes almost 6 more dollars an hour and I was never really sure what they were doing because I did everything regarding the house, dealt with all employee issues and Resident issues. Upper management does not care about the DSP workers or the residential manager there is no support and you are never told when you do do a good job or given a thank you. ResCare does not give out any raises or bonuses or even any holiday bonuses. They are a multi billion dollar company but do nothing for their employees. The upper management is not concerned about the residents it's all about money. There was no main office at my operat
I worked at 3 different houses and I worked there for 3 years. First house the put me in was only temporary until they found a manager. When I was moved the house was pretty cool. All the clients were chill. However I made the mistake of going back to the old house to be the manager. All of the clients there but one were chill. One however was very combative and would scream for hours. They kept saying they were gonna move him but never did. Can’t tell you how many times I was smacked by him. They finally found a drug that pretty much knocked him out. The staff there wasn’t good. It was every man for themselves. I finally got fed up and left the house to a part time position. The nurse at the last house I woken at was pretty rude and our supervisor let her do whatever she wanted cause she pretty much checked out. The two morning guys I worked with were cool and we all got a long. The morning and afternoon shift just didn’t like each other. Mostly because of the nurse. We got a new supervisor and she right off the bat showed favoritism to all the Filipino staff cause she is Filipino. After the manger got fired the place pretty much fell apart. We were worked into the ground for such little pay and it seemed like they were never gonna find a new manager. Four hours there felt like four years. We also had gotten a new client that hated women. He attacked the female staff and the one female client on many occasions. The pm shift felt so unsafe one time they called the cops. Do yo
ProsYou could eat the food at the house
ConsPay sucked, food at the house was pretty gross.
1.0
Employment Specialist | Memphis, TN | Dec 23, 2014
Being Unemployed was better.....
ResCare took over the Families First/workforce contract in the state of Tennessee in 2013. Where do I begin...
The project was poorly managed.
*the offices where staff were housed were not customer friendly (ie too small and no room for privacy) and some sites were a potential hazard.
*at some sites, ie rural locations, there were no activities to assign job seekers to other than job search.
*ResCare employees didn't even have basic office equipment (ie computers) until much later in the contract
The Benefits..SUCKED
*There was no maternity leave, you had to check in every 30 days. Your job was not secure nor was your leave paid.
*The insurance was terrible...by the time you pay the doctor bills...you might as well not have had insurance in the first place.
*Employees worked on holidays that job seekers were exempt from.
The Turnover...HIGH
*There were a slew of program managers and project directors...I cant blame them for leaving once they saw the ship sinking
Staff Training.....None
*Nuff said....the staff did not get any training other than reading from a powerpoint printout.
Now don't get me wrong....I'm not some vindictive, scorned former employee. This was REALLY HAPPENING!! I've read WONDERFUL reviews of this company. However, my experience was NOT. I believe that the reviews depend on the specific projects. I think the healthcare projects get good reviews. All other projects...NOT! All I'm going to say about ResCare is that
ResCare is the most ignorant and fiscally irresponsible company that I have ever had the displeasure of working for. They claim to be "all about people", but it's really just the bottom line that they care about. There are quite a few caregivers and supervisors who seem to truly care about the clients, but upper management does nothing to support the people below them. There is a definite seperation between the Supervisors and the Directors. ResCare goes through frequent "restructuring" (layoffs) due to budget concerns, yet the executives have no problem dining at Outback Steakhouse for lunch, spending money on ridiculously expensive software that doesn't even fit their needs, "marketing"-which is basically taking people out to lunch and schmoozing them but there was never anything gained by this, it just seemed like an excuse to go to a fancy lunch or be out of the office. They do this, then they pass on a wage cut to the caregivers, or fire a few more people. They have eliminated any benefits that would make someone want to stay, there is no tuition reimbursement, they eliminated the company match portion of the 401k, they no longer let you cash out your PTO time, and the medical plans just get more and more expensive every year, despite having a deductible of $1500-$2500 depending on the plan you choose. And that's just the admin plan, the caregivers are offered a plan that I would barely call insurance. Wages are not competitive, every caregiving agency that I am familiar
Prossadly, nothing
Consno raises, no recognition
1.0
Direct Support Professional | Danville, IL | Jan 28, 2021
Poor management, excess overtime, low pay
If they aren’t calling and begging you to come in on your off days, then they call and “mandate” you to work, meaning if you don’t drop everything and get to work that same day-they will threaten you with disciplinary action. The pay is subpar, management is very dismissive/doesn’t want to actually help anyone succeed. Once you earn PTO, it is nearly impossible to use it unless you are lucky enough to find someone who will agree to cover your shifts for you; and once you do cover that shift, if the person doesn’t show up, then you are still responsible even after being approved for your PTO. No-call-no-shows happen daily, residents are treated like children, and half of the support staff doesn’t do anything beyond sitting on their cellphone during working hours. Whenever IDHS (state) comes in, management and support staff both are frazzled trying to get everything to “look good” for the state inspection, only to revert back to normal once the state inspection has been completed. Staff aren’t actually trained on direct care, they are told to sit in front of a computer for several hours, that is their “training”. On-call supervisors are constantly on stand-by and supposed to be ready to help direct care staff on nights and weekends, however most phone calls to that on-call supervisor end with the staff being told “this isn’t an emergency” and being hung up on without the assistance they require. This only leads to confused/unsure staff, who then get blamed in the end for not do
ProsPTO accumulates fast
ConsIt’s nearly impossible to use PTO, pay, unprofessional office staff, poor training
Questions And Answers about ResCare
If you were in charge, what would you do to make BrightSpring Health Services a better place to work?
Asked May 28, 2018
More pay and training before entering the home and getting paid hazardous pay on time
Answered Feb 9, 2021
More employee appreciation. I know managers thank us and but ice cream or snacks once in a while. But, I wish the company would do more for us since our managers take money out of their own pockets to do stuff for us.
Answered Dec 2, 2020
Does this company drug test and if so what kind?
Asked Aug 3, 2016
No but they should
Answered Oct 14, 2020
Not unless their was suspicion but even then it was just a threat.
Answered Oct 14, 2020
What is the best part of working at BrightSpring Health Services?
Asked Nov 22, 2019
I have good managers that support me in Carmichael. I've talked to a few people in other homes while I'm at training's and it really is different from area to area. I LOVE that I can make extra money when my schedule allows and LOVE working with the clients who make me smile or laugh everyday.
Answered Dec 2, 2020
The clients
Answered Nov 24, 2020
Do you get paid everyweek or every two weeks?
Asked Oct 13, 2016
The pay isn’t every 2 weeks it’s semi-monthly. They don’t give raises...haven’t for YEARS, except the one they were forced to give & even that wasn’t enough. We didn’t get all we were supposed to cause Administration pocket the rest.
Answered Feb 20, 2020
Every two weeks
Answered Apr 30, 2019
What tips or advice would you give to someone interviewing at BrightSpring Health Services?
Asked Feb 21, 2018
Avoid at all costs
Answered Mar 12, 2020
If you want to do it, do it for the clients. Learn to say no.
