Having studied my undergraduate and masters degrees in London University in England UK, I decided to immigrate to Canada. The first reason that I appreciate RBC is that it provided me with a wonderful career opportunity as a new immigrant from Mainland China. Even if I did not have any Canadian banking background, RBC has recognized and believed in my potential, provided me with solid training foundation for me to fly high in a brand new field. After 31 months at RBC, I have grown from an AM/CSR trainee to a full fledged financial advisor. Thank you, RBC, for what you have transformed me into a real professional who loves and truly enjoys her job in the financial services sector.
If I would say RBC has provided me with a job that can provide me materially, then I would also have to say that RBC nourished my young heart and that heart has grown healthier and stronger day by day. I remembered the first time I participated in the community activity for JDRF. I did not even understand why as a banking institution we have to spend money and effort on something irrelevant to our business. However, after having attended to all the different kinds of community activities, the precious experience has taught me to broaden my world view, not to be so self centered and egocentric. It’s not all about me, my family, my own community, I also need to contribute to other communities, the society as a whole and even extending to a larger scale to the world that we all live in and sh
Dont join, lots of RBC employees getting fired abruptly
There is nothing good about RBC Global Wealth Management Technology. Employees are leaving in droves because they are being fired or forced out through involuntary resignations at short notice. If you really care for your career, avoid joining RBC Global Wealth Management Technology (GWMT) like the bubonic plague.
RBC GWMT does a poor job of onboarding new employees. Also, they have inefficient managers such as Jacques Graybill, Rick Hariman, Rob Lombardo and Carl Rampaul who need to be fired and highly qualified, new managers need to be hired. Employee turnover is very high. Staff is clannish and hunt in packs, many are closely related to one another. Yelling & use of profanity laced language is common. They denigrate & insult you in front of others. Teams fight with each other & its v difficult to get anything done. Entrenched long-time employees manipulate the situation to turn others against new employees. Performance appraisals are a sham and routinely rigged. Much of the staff is ill-qualified, many have high school diplomas. Everyone snitches on each other, the work environment is toxic and politicized.
Jacques Graybill is the Sr.Manager for Workflow Group within RBC Global Wealth Management Technology (GWMT) Group. Apart from being racist, misogynist and insecure, he is a parasite who likes to live off on the work done by his team and has no hands on involvement. Spends most of his time playing politics. He has FIRED numerous employees who were highly qualified
ProsThere is nothing positive about RBC Global Wealth Management Technology
ConsAbrupt firings, exploitation, short staffed, disorganized, hostile and toxic work culture, snitching and politics
1.0
Client Services Associate | Raleigh, NC | Jan 5, 2018
Reviews are misleading Pay attention to dates and location
RBC Bank GA after 2012 at the corporate office has the following issues:
Not enough employees for workload
Unattached upper level - micromanage some managers but still clueless about employee actual work and what it would take to get the work and unrealistic expectations done
No proper training for anyone
Performance review structure is a joke and meaningless
Work stations constantly moved for no reason some people are moved over and over again and it is pointless and disruptive
People leave randomly and for cause - this includes contract workers, new employees, old employees, every department
They let good people go and keep horrible ones around
Employees actually care but the structure is crazytown
Bring in consultants for things and waste money but can't take care of their own mortgage dept personnel when that is all they really care about it. Service workers are treated as low class yet do much of the client work- impossible resources to actually provide great service that is expected
Behind the times in technology and resources
Do not hire from within and new work departments formed without posting positions properly. Employees brought in from Canada as if that will help or fix the problem. It hasn't yet but they keep attempting the same fixes.
Randomly let the wrong people go without warning and keep horrible long term ones on staff for no reason
Management spends ridiculous amounts of money on the wrong thing and does not spend on actual needs for adva
C# applications, Web application development and support with Database migration from SQL server 2000 to 2008 and its dependant application. It covers 65 applications (Including front office applications), 42 databases. Applications were on different technologies like classic asp, asp.net with c#.net, vb.net. This includes much of intranet applications used in banking and Wealth management departments. All the application database objects were schema prefixed and access rights were granted based on schema as per the security reasons on banking portals. Analysis of the database worked with architecture, implemented migrations. Worked in all phases of SDLC to meet customer requirement and delivered optimal solution.
Responsibilities:
• Designed and developed C# & ASP.net applications (MVC).
• Worked in Agile, TDD, and BDD methodologies.
• Analyzed various databases and its dependant applications.
• Analyzed the number of users and the application’s criticality.
• Involved in designing, critical decision making and downtime.
• Suggested optimal solutions to improve performance.
• Provided required changes for the application to connect to the database, irrespective of the technology.
• Made sure trading/online banking application is available 24/7 during migration
• Reviewed the code and gave them the review comments for performance of the application was tuned well in advance and the impact of it was analyzed.
• Designed an implementation plan and its rollback
This was a fun place to work, lots of teamwork, demanding but tolerant management
The law department of RBC Bank was understaffed, given way too much work for the number of people, but was a great place to work. Employees were empowered to delegate non-legal work to other departments and to hire outside attorneys as necessary to allow us to focus on what was interesting and more efficiently handled in-house. The typical day was relaxed despite the constant demands for legal advice and the quick response time that was required. All in the legal department were treated with respect by the managers of the other departments that were our clients and we all had the unqualified support of the general counsel. The hours may have been long at times, but nearly every day ended with a feeling of satisfaction.
The bank's general counsel supported his team. He would provide guidance and direction when necessary, in private, but he visibly supported the decisions made by the legal staff in meetings with the bank's senior managers and directors. The general counsel was approachable and open to discuss any problem, issue, concern or need of anybody in the department.
My co-workers were absolutely the most dedicated and hard-working people I have ever worked with. There was a sense of cooperation and being part of a team. Anybody in the department could ask for help and there would be offers from everybody else in the department. Everybody seemed to have specific knowledge or experience that they were willing to share with others, leading to a cooperative effort by the
Prosrespect, recognition, and support from senior managers.
Conshaving to deal with outdated computer software.
Great starting pay, excellent teachers and remote training, HUGE expectations at slower branches, local management was horrible!!
I worked at a small town branch.
I worked for this company for a short time, I wizzed through the training and found that to be great, but I was coming in when one account manager had quit and the other was leaving to go to school.
The Branch at my branch was far too busy to sit in on Mutual Fund transactions and got frustrated when I needed her support. This is very shady!! I asked to train at another local city branch with an account manager 1-2 days a week until I got on my feet and she refused. I had done only 2 mutual fund transactions which she had to approve at the end of the appointment, but was far too frustrated to carry on without support.
I don't think this is the intention of RBC as a whole but it put me in a very frustrating situation where I had the choice to continue blindly possibly breaking mutual fund law or to leave the company.
I re-signed a week later.
The starting pay is great, M-F work in a respected sector was fantastic, but all in all RBC is quite pushy to their staff to achieve high sales figures. I have heard of many staff from my time working there going to smaller provincial credit unions where there is less pressure and more focus on teaching the employees to be financially informative, not exclusively salespeople.
ProsGood starting pay, M-F Work Hours, friendly work environment, Interactions with local people.
ConsPushy sales goals that align more with sales and less with good financial advise, Poor management at my branch.
Treasury Management Support Specialist II/Operations Specialist
Two separate positions, started with RBC Bank as an Operations Specialist and transferred to the Treasury Management Support Specialist II role.
Worked in Exceptions Processing Department first processing all checks/money orders/agency payments and NSF checks/Fraud and Counterfeit Checks using Recovery System. Reconciled and cleared outstanding GL issues within 10 days of occurrence. Reviewed and coded bankruptcy/deceased papers weekly. Researched and reported to ChexSystems, branches and collection agencies for bank errors and official checks.
Worked in Treasury Management Department first on General Services team, then on Electronic Services team processing setups/deletions/maintenances for several bank Treasury services. Processed PNC Bank Reconciliation reports, Tampa Bay deposits daily and monthly, and created general ledger tickets for each. Project manager and creator of special project for Check Access customer list updating account records while retrieving bank funds and maintaining accurate, up to date records. Processed and reconciled over 100 commercial customer accounts for bank reconciliation at month end. Back up for team members. Created, updated and maintained job requirement procedures and cross-trained with others on team.
ProsLearned a lot of banking skills and received educational reimbursement while employed with bank.
Very positive atmosphere. Great relationship with co-workers, brokers, and clients.
Record and document security transactions, such as purchases, sales, conversions, redemptions and payments.
Summarize daily transactions and earnings for individual customer accounts, compute total holdings, dividends and interest, transfer taxes, brokerage fees, commissions and payments to customers. Prepare forms, such as new accounts, receipts, transmittal paperwork, transfer paperwork and confirmations.
Process transaction requests from stockholders, handle incoming and outgoing calls and interactions with vendors and clients.
Assist all Brokers with incoming and outgoing correspondence, including letters, spreadsheets, and handling all security litigation paperwork for all clients.
Process all incoming and outgoing checks to clients.
Perform all back up duties to the Office Manager with no supervision.
Learned many aspects of the economy, how the stock market works, trends, many aspects of financial planning.
Co-workers and Brokers were the nicest easy going, helpful peope I have ever worked for.
Most enjoyable part of the job, worked at this company for over 10 years, worked very independently and had a great relationship with many clients. Unfortunately, with the economy, office was changed to a satellite office eliminationg my position.
Prosvery happy environment, co-workers, clients and always learning something new.
They offer a two week training before placing you into your position. I felt well prepared for my first active day in my department.
Working in the "back office" for the brokers can be a very busy lifestyle. Some days you are looking for stuff to stay busy and other days you wish you could add minutes to the clock.
My job was to research to verify the current value for a stock or bond that was being surrendered for sale or changes. Once the value was verified, we would send to the correct location to either be surrendered, split and electronically issued with any changes needed.
Management had everyone take the Meyer's Briggs course to learn how to better identify our co-workers and understand how to approach them and not get frustrated if they work differently then we do. If someone is an introvert, maybe when bringing a question to them, they need time to look at the problem and evaluate it before giving me an answer versus other's may have the answer immediately. That helped our department communicate more smoothly.
Was working with people in New York at the World Trade Center and we were evacuated from Minneapolis on 9/11. It took two weeks to hear from some in New York and know they survived. That was a very unsettled period.
Business after 9/11 slowed considerably and everyone knew layoff's were coming.
ProsHelping individuals make changes to their certificates to their satisfaction
Financial understanding is the key to a responsible, sound life. My time in the banking industry taught me very important life lessons in financial management, professionalism, and the general nuiances of the corporate world as a whole. My typical work day changed as my role changed throughout the my career in the industry. From relationship management to portfolio management, the world of meeting goals and surpassing them was a constant. Setting benchmarks, devising a plan, and strategically executing to achieve became essential practice. Management ranged from micro-management to being trusted to carry out the task with little to no contact, more than once quarterly. Coworkers ranged from the ultra-competitive types, to the team oriented "we all win as one unit" types. The hardest part of it all was the ongoing nature of getting yourself motivated quarter after quarter to reach the goals. No matter how great you were on the 31st, today is a new month and you are back at zero. But, also with that came the most enjoyable part of the job. In reaching these goals and benchmarks, you get to help the customers achieve lifetime benchmarks. There is nothing more fulfilling than helping someone buy their first home, save for that wedding, help with college, or approve that loan that made something essential more affordable.
I liked the working environment in RBC and my team mates.
Business Analysis and Facilitation Skills:
Experienced in capital markets business analysis as an automation facilitator. Responsible for business analysis and worked in Foreign Exchange trading platforms. Experienced running the trading software “Fidessa” and generated reports. Experienced in financial accounting working with front, middle and back offices.
•Responsiblefor drive the direction of automation across all the business verticals of Capital Markets particularly in those business verticals that do not have dedicated testing resources.
•Responsible for the creation, execution of test cases based on business requirements to ensure quality delivery of software. Formulated, managed a defined automation processes as framework, coding standards, script structure and ensured all standards are met. Provided guidance on complex application development projects. Dealt with small to large development or maintenance projects with multiple function, multiple application projects with multiple interfaces and/or 3rd parties.
•Presented automation plan/approach, effort and schedules to the application team with long term goal/vision of functional automation to the application. Ensured planning and automation approach contains full vision of automation and potential for automating new functionality. Worked with developers/application team for maintenance and development projects ensuring all platform requirements are met to ensure automation scripts can run in the test
Stay away from RBC Call Center if you value your mental health and Your Wallet!
The one thing I will comment right out the bat is RBC does provide a decent wage, however, I was never payed for any premiums I was entitled to. I could live with that, however, the major issue is that even though they make the place seem like a good environment to work in, it is not the case. My ex manager always had something against me when I was still new and trying to learn, they miss inform you things in training especially about the make it right system for a client. Anytime I would do those guidelines, I was yelled at or threatened my job over this. I would even explain every time why I did what I did, was always honest, always on time, they would tell me afterwards I am doing good but then the next call, turns into another argument especially when I needed help and OET would be unavailable and should also mention, some OET staff gave me a hard time too for no reason. I will admit that I can be stubborn too but would never go be little people unlike how I was treated. When I went on a short term leave due to stress caused by my manager and the refusal of getting additional training because they claim I mess up and I was willing to be retaught since I was miss informed in training multiple times with my trainers. I even said I would simply just not give refunds of any kind ever again even if it was justified by RBC since I knew what was justified after understanding the miss understanding caused by training and they said I couldn't do that even though 5 minutes prior s
2.0
Expert-Ressource Centre d'expertise | Montréal, QC | Jul 19, 2018
Not worth the pay
Immense pressure put on each employee to complete various tasks. Your are expected to be cross trained on all jobs but not given the time to get properly trained. Targets get higher and higher year after year.
Since i started i got trained on various jobs. I became a SMEE "Subject Matter Expert" as i was very good at learning jobs quick and helping out with training etc. With my title change came more responsibilities without a pay increase.
Management will tell you it's quality over quantity however RBC has implemented a tracking system with an average processing time. If you do not meet the average time you are penalized. The types of requests vary therefore it is really not fair. Some requests can take hours while some take 5 seconds. First off it causes employees to be less helpful, less careful & causes office drama.
(example: one employee catches on to the system and skips long requests just to get a good rating which will get him/her a bigger bonus than other staff members)
I was a subject matter expert but was still expected to complete processing work because our team was understaffed. My manager was trying to hire more employees but upper management denied the requests. My department handled back office work, therefore it is all cost for RBC which is why they would deny hiring employees even though our work is months behind.
Our team was even told not to worry about CSC dates from the regional manager which is basically the date where your request
ProsBenefits
ConsPoor salary, high pressure, low advancement rate
A typical day at RBC would be either 3pm - 11pm at the contact centre or 9am - 5:30pm.
I'd come into work, turn my computer on. Once on I'd open up outlook to check emails, view and manage my daily schedule.
At the contact centre level once I checked my emails and read any daily news and tips that were provided by RBC, I would open up all my tools and applications I would need for the day and would log into the Avaya system and assigned sales campaign to start taking calls. I'd have two 15 minute breaks and one 30 minute lunch break for the day. So for the entire day aside from breaks I would be on the phones taking outbound calls where the system (Avaya) would dial predetermined RBC clients targeted for the specific campaign I was calling out of. I would contact anywhere from 40-60 clients a day and speak to them.
The main goals of the calls were to save and or make the client money so depending on the campaign I would try to help the client out by telling them the reason for the call, using my active listening to identify any opportunities for me to the RBC client out. If I was successful in helping the client out I would take care of it myself over the phone or book an appointment if client preferred. Through out my tenure at the RBC Royal Direct contact centre I would receive coaching and training as required by RBC. They would make sure their employees including myself were well trained with products and tools so when speaking to clients I would sound prof
The Royal Bank of Canada, like ALL banks, turns not only their customers but also their employees into numbers. It's all about what you can do for their bottom line. Sell, Sell, Sell. If you can get a customer in and out the door as quickly as possible and take their money for something at the same time, cha ching.. they happy!
I worked at the Royal Banks Contact Center in Moncton. You become a pod person. You have your little 4x4 section that you're plugged into. It's a pretty slick system the Royal Bank has set up there. Average talk time has to be below 5 minutes and you have to meet your talk time quota AND your selling quotas or it's bye baby goodbye. Every second of your day is timed. You can't be unplugged a second more than you're supposed to be.
So what happens if you don't meet your quotas? Coaching. Their coaching is to help you be a High Achiever in selling... that includes selling little old ladies account packages way above what they need because you have to meet those sales targets. Coaching on talk time "Say it like this...", and "Gently bring the conversation back to business when a customer gets chatty.".. and "Be friendly, but don't encourage social conversations."
If I could meet my talk time quotas, my sales suffered. If I could meet my sales quotas, my talk time suffered. No amount of coaching helped because I could not in good conscience sell something just for the sake of sales. I was there to be of service to my customers, no
ProsMy co-workers were wonderful
ConsThe pay is a pittance for the miserable existence you have to endure to earn it
Questions And Answers about RBC
How long does it take to get hired from start to finish at RBC? What are the steps along the way?
Asked Aug 18, 2016
Filled out application, same week got email for interview. Day after the interview was offered with job.
So about 2 weeks roughly.
Answered Apr 24, 2020
First you apply through the RBC total , then a few day after they contact you to have an interview over the phone for about 45mn. At the end of that said phone call they will tell you whether they decided to move forward with you to the next step. 2 days after they email you to tell you about the group interview of 5 person. 2-3 days later they will call you to tell whether you got the job or not.
Answered Jul 18, 2019
What tips or advice would you give to someone interviewing at RBC?
Asked Sep 9, 2016
Be yourself. I believe the like new talent and they learn from people who’ve come in from other firms.
Answered Mar 6, 2020
Be honest and be yourself
Answered Nov 19, 2019
What is the interview process like at RBC?
Asked Jan 10, 2016
I was hired as an intern and then promoted within. I interviewed with an individual broker. Not the company itself.
Answered Jun 19, 2019
Very long and drawn out
Answered Aug 1, 2018
If you were to leave RBC, what would be the reason?
Asked Aug 13, 2018
Work-life balance
Answered Jan 2, 2020
Looking for a positive work culture that obtains the standards of diversity, equity, inclusion and that hires people from all backgrounds regardless of social construct: race, gender, class and economic status.
Answered Dec 16, 2019
On average, how many hours do you work a day at RBC?
