Prospect Airport Services

Working at Prospect Airport Services: Company Overview and Reviews

Prospect Airport Services
Prospect Airport Services
2.9
1478 reviews
Prospect Airport Services Ratings
2.9
Average rating of 1478 reviews on Indeed
2.9Work-Life Balance
2.2Pay & Benefits
2.6Job Security & Advancement
2.5Management
2.9Culture
Headquarters
Des Plaines
Employees
5,001 to 10,000
Revenue
$100M to $500M (USD)
Industry
Consulting and Business Services

Popular jobs at Prospect Airport Services

 Average SalarySalary Range
154 salaries reported
$11.97
per hour
$7.25-$26.00
149 salaries reported
$11.23
per hour
$7.25-$20.65
87 salaries reported
$14.50
per hour
$7.25-$21.75
47 salaries reported
$12.95
per hour
$7.25-$19.45
61 salaries reported
$13.79
per hour
$7.25-$20.70
Salary Satisfaction
29%
Of the employees are satisfied about their pay
Based on 3045 reviews
Benefits
Health Care
Dental Insurance
Vision Insurance
Life Insurance
401k
Paid Time Off
Stock Options
Discounts

Prospect Airport Services Reviews

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Overall Reviews at Prospect Airport Services

1.0
Passenger Service Agent | San Antonio, TX | Mar 3, 2020
Administration is horrible
I worked for Prospect for close to 8 months, my employment was terminated on what I believe were exaggerated grounds. The decision made by the GM to discipline me( terminate my employment) for a security violation was too extreme. The policy for dress code was to strict compared to the competing wheelchair service called ABM which was casual. Specific admins were very pushy with specific employees which seemed like harrassment. I do not recommend.
ProsGood customers, flexible time
ConsHarsh managment, ridiculous policy.
2.0
Customer Service Representative | Dallas, TX | Jan 23, 2020
I don't encourage to work in this company
They dont appreciate employees. A lot of overtime but also a lot of work injuries. Mangment have their privilege not everyone is the same they can choose to raise your money or fired you.
3.0
Equity Analyst | New York, NY | Mar 6, 2020
This is an incorrect spelling
It's not Prospect Parking - so Indeed has the name misspelled. Cannot evaluate an incorrect spelling, since it will be misleading. I'll check my profile after this has been submitted.
3.0
Passenger Assistant | Detroit, MI | Oct 15, 2019
A typical day at work
Provided services for anybody that need a wheelchair and other services as upon request/boarded all passenger that request our services also a lead to whichever airline that coordinator is at that point in time/check in and checkout equipment to employees as need, answer phones also put that came in from different airlines and passengers
ProsEasy to get a job there
ConsManagement is ok
3.0
Chairperson | Charlotte, NC | Apr 19, 2020
Meeting and assisting/helping passengers all the time is exciting!
I like talking with the customers and the work location in at airport. The bad part is they don't pay enough for their workers and no raises for employees. Low paying in all areas for living wages or just decent wage for the 21st century!
3.0
Passenger Assistant | Romulus, MI | Oct 22, 2014
Slightly unorganized but assisting customers are great ways to stay connected.
hardest part not enough equipment to perform job task. not enough work force during key periods throughout the day. not great communication between employees and management childish like treatment.
ProsCustomer Quality
ConsLow Wages Taxed, Lack of Equipment, Unorganized
4.0
Passenger Service Agent | Romulus, MI | Feb 5, 2019
Great fun job
If you want full experience with customer service this is the job for you and if you love assisting people and communicating you should look into this job and will most likely be fond of it and I would make the most out of this job.
5.0
Operations Supervisor | St. Louis, MO | Mar 8, 2017
Productive work place
Prospect Airport Services cares about their employees. A great place to work. Excellent benefits. pick your own work time. Supervisor knows his stuff.
ProsGreat Down time between flights.
3.0
Maintenance Technician | Denver, CO | Jan 29, 2019
Fun work place, relaxed, someqhat face paced
Prospect, is great part-time/ full-time job. For working college students before its busy seasons on holidays, do to the ramping up of, necessity of on hand workers for the influx of flights. Means more overtime less off time but the upside is the increase in pay.
ProsDiscounts, frequent overtime
ConsShort breaks, short staffed, low pay for certain poasistions
4.0
Baggage Handler | Charlotte, NC | Feb 24, 2016
it nice place to get your foot in the door
some time it is busy some time it is slow. it is a good place to be at. the management is ok. co-workers will be co-workers dealing with some crazy and mean passengers getting to know some of the passengers meeting celebrities

Questions And Answers about Prospect Airport Services

If you were to leave Prospect Airport Services, what would be the reason?
Asked Mar 29, 2017
Better pay, actual BENEFITS, to work for a company that genuinely appreciates & values it's employees & offers incentives & bonuses.
Answered May 21, 2020
Underpaid, no benefits, extremely poor management that lies to cover their mess. Employees have to report tips then prospect deducts those hard-earned tips from the paychecks.
Answered May 21, 2020
If you were in charge, what would you do to make Prospect Airport Services a better place to work?
Asked May 18, 2018
Bringing people together! Working together! And having fun cleaning it! Have a passion for doing it, and loving it; fair pay too.
Answered Jul 20, 2021
I would rise the pay a little and offer flexibility and offer overtime and not make everyone stay mandatory overtime
Answered Apr 3, 2021
Do all employees have to go through TSA every day you work?
Asked Oct 12, 2016
Yep all agents are required to go through TSA
Answered Apr 3, 2021
As a podium agent you won’t oass through TSA as often. As a Personal Service Agent you will pass through TSA as often as you have a passenger with you or if you need to get to a concourse for any reason.
Answered Nov 6, 2019
Do you get any flight benefits
Asked Nov 27, 2016
Nope not at all
Answered Apr 3, 2021
No flight benefit
Answered Aug 26, 2018
What are the shift hours?
Asked Dec 18, 2016
Differents shifts because the Airpot doesn't close
Answered Aug 26, 2018
7am-3:30pm, but the supervisors like to hold people after so I leave no earlier than 5pm.
Answered May 17, 2018