this company owns several hotels that include the EZ 8 brand. They try hard to provide a clean room to stay in, a great place to work in a safe environment but when the rates are $50 a night and staff are paid just over minimum wage - well you get what you pay for.
All of the locations thru out California and Arizona are beat up/run down properties that make you cringe. Many of the Managers have come and gone and then returned because its EASY work with an apartment to live in as part of your compensation. The only people working hard are the housekeepers and front desk staff.
Proshave met the most amazing co-workers
Conscorporate people have vision but but rarely support the proper change
As a employer they can offer good training, this usually depends on the manager at each site
I managed to progress professionally which set me up for my future career. Once competent in my role I did find myself left to my own devices which can be a great things a it leads to the ability to self manage and problem solve. However I've also seen it go the other way with fellow hosts not pulling thier weight.
Overall I would recommend as a place you can develop in but you do need to put in the work.
I left due to the work/life balance and the pressure I saw put upon the senior management team.
You receive a list of rooms to do in the morning, you then prep your trolly with everything you need for the day. You clean the rooms after you've knocked and checked the guests are gone, if guest is still in room you apologize for the disturbance and ask if you can provide them with anything or if you need to return later. Once all rooms have been attended to you clear your trolley and wash up any dirty cups etc. you have collected, and clean and hoover your hallway.
Prosfreedom to get on with work
Consamount of work varied by the amount of business of company
A typical day at premier inns for me would be, check in and out guests, making reservations, making sure the office ran smoothly while GM was off property, billing and accounts payable, filing and data entry. The GM was the greatest manager i could ask for! She really understood her employees..I got along with all my co-workers. The hardest part of the job would have to be keeping up vouchers from the truckers. I enjoyed every part of my job at Premier Inns.
Management was poor. Had druggies everywhere and they were very aware of it. always had our supplies stolen. pillows would always be gone, sheets, and blankets.
Nothing was ever cleaned when we needed it because there was only one working washer and 2 dryers.
Made are work day long and stressful.
This company provides a wonderful opportunity to enter the property management sector. Decent wages and you get to live on site at no cost. Superiors are patient and helpful in learning and advancing your career. A nice place to work.
I would provide customer service, clean and fold laundry, clean and tidy guest rooms, strip, clean, and prepare rooms for new guest, and do basic maintenance on over 30 rooms a day
Consterrible management, paid under minimum wage, worked overtime almost daily, caused back injuries
Too much crime, drugs and constantly assaulted by tweekers while at work. Constant police at the property on a daily basis.armed security gets threatened at night by guests and foot traffic. shootings are a normal thing at the Metro Sports Bar next door in which the Premier Inns shares a parking lot with.
Fine reasonable hard work need to be reasonably fit
Hard work none stop rewarding when get good reviews from customers relative team work not for the faint hearted I don't know what else I can say quite a good company they are willing to help if possible and listen
Filling my cart with supplies, I learned that I can work well under stress..great team members, and team work. If you dont mind managers that are ride..I say dont mind cause it never bothered me..The mostly I enjoyed my first rooms, and the last rooms..
Once I arrive I'd clock in and collect my room key card. I'd then go down to the laundry room to collect my task list which usually consists of roughly 8-10 rooms that have to be cleaned along with a task which changes each day. This may be hoovering the stairs or buffing up the bathroom tiles. Next I'd return to reception to check my room list with the status list which tells us if the customer has departed. If none of my rooms have yet departed I'd go and help another team member with one of theirs while waiting for them to leave. After I've checked my list I collect my chemicals from a second laundry room before making my way to the area in which the rooms I have to clean are located. I then collect a trolley which carries all the consumables, bed sheets, duvets, mugs, glasses, towels etc. Once in my first room I open the curtains and window. I then empty the room of any litter, dirty linen, dirty crockery etc and replace them with empty bin bags, fresh linen and clean crockery. If the consumables have been used we have to restock this also and empty the kettle of any water. Next I'd make up the bed to the standards set by the Premier Inn ensuring the linen has no hairs, holes, creases, stains etc. If the room is to be set up as a twin, triple or quad extra beds are then made up also. Moving on i'd then go around the room cleaning all surfaces ensuring there is no dust or marks on the furniture. After the room is completely dusted and cleaned I move on to the bath room whe
ProsThe discounts off rooms, Costa, Table Table restaurants, having money put onto rewards cards when we pass an audit, and tips.
easy flexible job, the company and the managers do not care about you
fun interview, the work is very, very easy. it's flexible shift work which, if you only need up to 32 hours, makes for a great work life balamce. any more and it becomes troublesome. depending on your site, collegues and camaraderie is fairly good. as a receptionist, you May be able to work your way up the ladder. if you're male this is extremely unlikely.
within the housekeeping department, this job is horrendous. you are paid minimum wage to do a job which is very physically taxing, in time limits which are worked out to the minute, which if you're going over even a minute everyday will be picked up on and you will be placed on performance management which if not improved upon will eventually result in termination of your contract.
the main thing working with premier inn is that the company, and the managers will make you feel like they are on your side, but in reality they care about nothing but themselves. the managers are encouraged to stab eachother, and everyone else, in the back in order to serve their carreers, the human resources department are slimey, working out human behaviour so that they can manipulate you into doing their bidding, and the company on a whole care about nothing bar making ridiculous amounts of money. they are a budget hotel, started that way, but when they got very big the budgetting never stopped, when I joined, this seemed to be a company that cared about it's employees, even wiith all the budgets, it seemed to work with us in order to mak
Prosflexible if you make it, above minimum wage if you put effort in
I worked for Premier Inn for over a year. At one point or another I was in all the roles available in the hotel (except upper management) including housekeeping, bar and restaurant, reception and occasionally even kitchen. I did not feel qualified for any of these positions. My site did not train me adequately in any of these positions. For many jobs I was simply left alone to figure out myself. I was often left on my own without assistance for hours on end as the site I worked at was often busy. My contract stated 4 days a week yet I was often corralled into working 6 or even 7 days, 8 to 12 hour shifts or even 16+ at times.
Hotels have no closing hours. Even as a team member, you are almost always on call and the management would call me daily asking me to cover extra shifts. For some this may be a bonus, but for me and other working alongside me, it made a work/life balance practically impossible. I also found management to be incredibly unsympathetic towards employees who were sick or had childcare issues that meant they were unable to work certain days.
If you are unlucky enough to work in a site that does not train you, or offers you bare bones training at best, brace yourself. You will be expected to deal with anything that comes through the door. In my year at Premier Inn I have personally dealt with drugs and alcohol related incidents, assaults, threats, domestics and even deaths. This is not advertised to you upon applying and I feel the company does very little
I would like to stress that my review is based on my experiences and I have rapidly discovered each site runs differently.
Firstly the work/ life balance, its non existent in any of the sites I have worked at, a common expectation is that if someone phones in sick then you will be staying on site until a replacement can be found (I have found myself in this situation numerous times leading to 10-16 hour shifts), this would not be so bad if the management were willing to intervene and organise suitable rest periods however they are indifferent to the issue.
This brings me onto the next issue, because head office are quick go remind you that it is a 'budget' chain they invest more money in staff training than providing facilities in each hotel, this would work in practice if another section of head office (finance usually) weren't pressuring each manager to run their site on a barebones infrastructure in which 1 person is expected to perform the role of 3/4 members of staff ( one site I previously worked for had the evening waiters cook the food along with serving it) because of this staff are overworked and tired so are more likely to phone in sick.
Because of the hours cutting you find yourself constantly fighting just to receive your contract hours ( which contains a loophole thus making them 0 hour contracts) and you find yourself untrained in another department in a desperate hope to retain some hours as the managers throw scorn upon someone who will work a 2nd pa
ProsGood progression for people in the right positon.
There are many sites across the globe, all different with different staff, rules, management ect, my review is for my site and my site ONLY. I do not know about any other sites.
I work within the attached restaurant and bar as part of the FOH department (front of house). This means serving food and beverages to guests staying and those visiting from around the area. The colleagues I have met since working here are absolutely fabulous and love working with them. The guests I meet every shift are lovely people with interesting stories and amazing family. These are the only two things that stop me from leaving. Hospitality is not my final career choice.
Management is very so-so, this is aimed at the more higher up people who run this specific site. Often during busy breakfast shifts (this was some what a year and a half ago) we did not have enough staff to run the restaurant effectively during the weekends. Management knew about the staff shortage but didn't nothing about it until over 6 months after the issue was brought up again.
There are constant small issues such as getting enough stock to run the shift effectively. Quite often we find ourselves running around trying to find items like mugs and glasses. When this is brought up for more orders they often forget we ask for these items then have to wait until our next opportunity to order more.
Many of the regular staff here agree that the management here focuses too much on what their computer statistics say,
ProsGood pay for young people, friendly and helpful colleauges, short hours (restaurant shifts), amazing guests, regular guests, when management are in good moods thing go well, are fairly flexible with working specific days.
Consmanagement can be so-so, issues with stock, sometimes staff shortage.
Premier Inn I first thought it would be great to work for. When actually seeing the real truth from the house keeper workers, quite few of them are not happy and complaining a lot on how the work is set up for each day to clean the bedrooms. You clean a room for 25 minutes each, if it’s double, king, triple they can take even longer without help!. I received lies from the managers that they did not say anything about not getting paid when you clock in and after you finish your shift!! Absolutely lies! So this is how it works: The head house keeper plans out your day targets in the rooms and gives you a start time/ finish times from 9am till 4pm. Usually there will be 6 house keepers and they should work independently to do 6-12 rooms through the whole day. So if you see your target times on your room sheet you will get paid on those hours but not when you have your breaks as breaks are not very long at all or your might not get a break as you have a lot to do in stupid short time. Also after you pack everything away and leave the building you still don’t get paid! If it’s busy you work all day and believe me, not every house keeper can finish on target time and work over time and those over time hours are slavery hours. Including what’s ridiculous is you don’t get paid to set up your trolleys in the morning and take your cleaning gear to where you get told to clean in the hotel??! it all adds time and you don’t start at the dot at 9am as we have to wait for the house keeper t
ProsDiscounts offers
ConsNot enough break time or no time for breaks? Don’t Finnish on time.
Premier Inn as a company is good and from what I've seen and heard of the city centre hotels it can be very good.
However if you don't work in a city centre or new hotel then it is very hard.
The 4 hotels I worked at were all falling apart with 1 having 6 rooms full of damp and mushrooms and the other rooms having peeling wallpaper, chipped furniture, cracked plaster and rusty bathtubs.
However higher up management refused to accept that the reason we get back feedback and cleanliness scores was down the hotel having flooded stinking of damp and just the general run down state of the hotel. They instead decided that the Housekeeping staff are at fault and our Hotel manager went along with it threatening to sack staff if the rooms weren't spotless.
He would then spend around an hour in a room with the HK picking up on the tinniest spot underneath the bathroom bin and claim the room was dirty because of it.
Our site is up for sale and during a meeting with the regional managers explaining this they tried to say that lots of premier Inns are within half an hour drive whilst mentioning Blackpool and Rhyl as being close despite Blackpool being an hour drive and Rhyl being 1 and a half hours.
When someone in the meeting asked if the hotel could at least have the problems like cracked plaster and damp issues fixed a regional manager said "We're not going to spend money on Flat screen tv's if that's what you mean" Obviously believing that the hotel doesn't legitim
ProsGood pay, Job security
ConsManaegment that refuses to listen or accept and responsibility
1.0
Assistant Hotel Manager | Birmingham | Jul 27, 2021
Would not recommend even to my worst enemy
I worked in Premier Inn for 5 years (2016-2021).
First things first, this company has worsen so much in 5 years. There is a lack of staff (nation wide), tight in labour (always no hours available - cuts and being sent home when quiet on shift), security not provided in city centre locations (I have worked in 4 different Premier Inn supporting the area and the best you will get in some is security working 22:00-06:00AM Fri+Sat), management not trained accordingly and providing 0 care for staff and guests. The pay is minimum wage which is ridiculous as even if you are hired as receptionist (which has recently been changed to ground floor team member) they will use you as security, housekeeping, bartender, manager, waiter, etc. Even progressing in this company is not good enough: I started as a part time waiter, working Fridays till 23:30 or 00:00 and starting Saturdays at 7AM then back evening and again Sundays at 7 AM in order to make hours as your shift will be only 4-5 hours. I then was promoted to duty manager (expect around 30 pence extra per hour) and finally reached the position of Deputy Hotel Manager which you will be expected to do most of the tasks, for just a bit more than a duty manager (5 weeks payment a duty manager will get paid more than you in such a position). Overall it's a company that needs to be restructured and instead of trying to make an extra 0 at the end of the month maybe give the staff more comfort. Explain how there are times where they leave 2
ProsYou get a discount card that will give you an average of 30% discount, (just not during covid times as you will only get 50 pence off a night).
ConsNot enough staff on shifts, you will be doing all departments in the hotel
I worked for premier inn for just over a year.
I started on the apprenticeship at £6.90 which is excellent for school leavers! I done my apprenticeship on reception and housekeeping.
The job itself wasn't not an issue I LOVED doing my job, however we had 3 operation managers in the time I had been there so a lot of change had to take place and it's not easy to adjust when you have just got the hang of the last manager and how they run the hotel..
I learned a lot however I done it myself, not enough training was given to me I was just lucky that I'm a fast learner.. Because I was trained both on reception, housekeeping and head housekeeping I was expected to do it all. One day I was doing a 7am-2pm on reception while cleaning 5 rooms and having to check up to 80 rooms also. All on the minimum wage may I add..
For the last 4 months of my employment I was not paid the correct wage and was contantly chasing after the money I had worked so hard for! The last month my manager just couldn't simply be bothered to do payroll one week so all team members was short a weeks money, not exceptable for working parents with bills to pay!
I left the company due to the issues in my wage, I was due my final wage which I was expecting over £1000 with all of my back pays.. I received £600. With a deduction of £180 because they put through as an advance.
I am absolutely disgusted with the management of premier inn and the attitude of some of the area managers.
Oh also if
ProsDiscounts on whitbread owned companies such as beefeater, premier inn
ConsNo social life, not being paid on time, arrogant management
Working nights for 5 years at a busy, central Reading hotel certainly has its ups and downs.
I particularly enjoyed the 'independent working culture' of the place, as I was left, with one other colleague, most usually, to get on with running the hotel to Premier Inn's nationally established and implemented standards but with discretion of time management and whom to let have a room for the night/whom not to left down to our best judgement.
Responsibilities were considerable during the last two/three years,as, as a more experienced member of the team, I had become invaluable with full knowledge of managing pay/refunds/safe counts/finances/working on rotas/labour budgets and HR/customer service and management decisions every night/full knowledge of on-site restaurant and bar and associated responsibilities and managing a team or 4/5 night employees of this busy, 151 bedroom central Reading hotel.
Rewarding work- very hard at weekends when clientele change, markedly from business professionals to party goers such as stag-dos and hen nights. Preferred more 'sober', business environment, as guests usually more sober and respectful but am very flexible and responsive in myself to different types of people/behaviour; I'm more than capable of adjusting my tone appropriately.
Reason for leaving? Company shows no interest what-so-ever in rewarding hard work and experienced staff members- who become absolutely invaluable to the efficient running of a hotel. Pay began at £7.
Questions And Answers about Premier Inn
How do you feel about the future of Premier Inn?
Asked Jan 2, 2018
I like it everyone is nice and the crew is a hard working team
Answered Jul 27, 2019
Not great. They need better management and to clean up the place for it to ever be taking seriously as a hotel.
Answered Jan 2, 2018
How are the working hours at Premier Inn?
Asked Jan 2, 2018
Opened 24 hrs. 3 shifts
Answered Feb 12, 2018
The working hours were great but long and stressful due to other things that were wrong.
Answered Jan 2, 2018
What are the housekeeping hours
Asked Dec 30, 2019
usually 9 or 10 am .... or really whenever the manager from their property decides to start their day
Answered May 10, 2021
On average, how many hours do you work a day at Premier Inn?
Asked Jul 27, 2019
8 hours sometimes more
Answered Jul 27, 2019
What questions did they ask during your interview at Premier Inn?
