Customer Solutions Specialist | Chandler, AZ | Jul 29, 2015
Where should I start
Upon being hired at PayPal with an offering of $12.25 per hour back in 2013 I thought to my self "Wow this is a great company, with great pay!" boy was I wrong.
As my time at PayPal progressed I started realizing a lot of what I was turning a blind eye to before. I was hired to be in the "general" customer service department, you know help with what you can, and then route the other calls to their appropriate departments so that trained employees in those departments can assist.
As time went on however managers began to demand that instead of you routing calls to different departments that you actually handle these calls yourself. Preposterous! I thought, you did not train (nor did you hire) me to do this "Well use your resources" managers would say referring to a centralized "hub" of information.
But here was the catch - the new implementations that PayPal set forth and the managers who tried to enforce them told me that by all means necessary (other than transferring them to the department they needed to go to) that I needed to assist the customer who was again calling in for a different department, with a complaint, concern, or question that I've never heard of before while stumbling through "my resources" that I needed to take care of the caller in the same time frame that it would take me to assist customers with issues in which I've been WELL versed.
Didn't make sense to me but I needed my job and enjoyed my $900 or so bi-weekly check. Plus the health i
ConsExpensive cafeteria, Micromanaging managers, too high of expectations for the pay.
5.0
Customer Service Representative | Chandler, AZ | Aug 12, 2021
Best company I have ever worked for
I dont know how PayPal is today, but I worked there between 2014-1016. To this day I still brag about them to others I work with and always use them as an example. Other peoples experiences could very well be different. But for me it was a really great place. The atmosphere was great and happy. Windows were everywhere so it helped make you feel happy. People always had their desks decorated and the walls were decorated, it almost felt like being in kindergarten again. Silly I know but I loved it. There was several break rooms on each floor and they always provided free coffee and creamers to employees. They offered a lot of overtime especially around the holidays. It was easy to get too. You go into a website and choose what days and time you want and that was it. Just show up. You could also check the website for VTO (voluntary time off) no need for permission if it was in there you could take it, same with the overtime. We had 15 minute stand ups every morning with an hour meeting every day. Management was always willing to help if they noticed an employee struggling with anything, they were always well educated on how to help employees and they took the time to listen to you and your needs and figured out what to do. They own their own building and have a gym equipped with a trainer, and fully stocked bathrooms with showers and provided towels, a blow dryer and shampoo and conditioner and body wash. They have a great cafeteria with awesome food and cooks. Lots of giant fri
• Tech Lead/Lead Developer with 10+ years of experience in Application Analysis, Design, Development, Integration, deployment and Maintenance/Support for Web, Enterprise based Software Applications in BNFS domain and financial domain
• Rich work exposure in software development with responsibilities as Software Engineer, Project Leader, Team Leader, Team Member and Onsite Coordinator.
• Excellent work exposure to Software Design and Development for Private Wealth Management systems, Corporate Card Products, Merchant Database Management, Loan Trading, Online statement repository in BNFS space during my assignments with AMEX, DEUTSCHE BANK, Citi Bank, MIZHUO CORPORATE BANK, STANDARD CHARTERED BANK, OHIO INSURANCE.
• Excellent background in developing application using Springs core, Springs DAO, Springs Annotations, Java Code Refactoring, SOA architecture, Springs Web services(SOAP and Restful), Springs AOP, Apache CXF 2.5.4, Mule ESB, Maven build, Jenkins jobs, WSRR, TC Server, Mule server, STS IDE 2.8, Creating and deploying wsdl files, Creating service Contracts using WSRR, Debugging, RCA.
• Coding Standards and coverage using Check style , Emma plugins of Maven and Sonar tools
• Coded JUnit for Emma coverage using springs JUnit, EasyMock, PowerMock.
• Excellent background in developing applications using Java 1.4, Java 1.5, Java 1.6, J2EE 2.5, Struts 1.1, 1.2, JAXB, on BEA WebLogic Application Server, WebSphere Application Server (WAS), XML, JNDI, Apache Tomcat, JD
A typical day begins with merchants calling with problems pertaining to their account. PayPal generates their own calls by holding funds, restricting accounts and initiating limitations. Compliance equal control and improve perceived security. That's a good thing. Every call is a new experience. Literally.
The hardest part of the job is seriously wanting to help the customer but being on minute by minute, every word you speak scrutinized. There are multiple systems that tweak handle times so the supervisors can manipulate the data to either praise or humiliate you as a human being. Which is wrong on so many levels.
They use surveys to gage whether or not an agent is productive or not even when in fact their back end software is not cooperating. And so many agents are experts at pass the trash assistance causing those that truly care about customer concerns to appear lack luster and therefor non-interested. Which is not the case. Think about that though, the breeze by agents are rewarded but the by the 3rd or 4th call the customer is perturbed big time. So, if you cannot resolve the customer issue because of a whole host of system generated issues then your screwed. Try contacting their Merchant Technical Support by phone. You can't. They use a ticketing service and you guessed it, the customer never provides enough information, therefor they are closed out and never resolved. That's not a positive thing when your a large money mover, they use a payment processor, the
ProsFlex time
ConsOccurances, one minute late and your tardy
3.0
Customer Service Representative | Omaha, NE | Jan 29, 2016
Good In Between Job
The interview process was quite overwhelming. Once hired, they welcome you with open arms. Send you a "Welcome Aboard" card. First day, they hook you up with PayPal gear and free meals in the cafe'. The New Hire training is 7 weeks long. First few weeks is telling you all about PayPal and the new great benefits you have acquired starting that 1st day. Health insurance, life insurance, 401k...the greatest benefits package ever. Affordable too. They have all their supervisors and head honchos that have been there for years come in and tell you about their journey at PayPal, they really talk it up. There are some really great people that work there. The stories are amazing and give you a lot of hope of building a career there. Once on the floor taking password reset calls. You learn what the metrics really are. Once they "upscale" (promote) you to another segment(department) you are thrown back into a classroom and get 4 weeks of overwhelming training, never quite getting it all and your given a team of "mentors" to help you on those first few times on the phone. Many times, those mentors never even took a call in that department your training for. Once in your new role, you are thrown on the phone and held to even tougher metrics and be careful with those transfers. Even if your getting transfers from all over the globe, even from eBay (just because eBay can) and just from other teammates that don't know what their doing, your just trying to get the customer in the right
I’ve been with PayPal collections for a year. I truly enjoyed my job and the challenge it provided. Until the ridiculously changes started happening.
While change is inevitable when your told two different things that contradict in the same sentence and then told if you don’t do something correctly and you fail your bonus is taken away, it leaves a terrible taste.
The lack of communication from top to the agents taking calls is absolutely terrible. We aren’t told things until the day of or the day before when management knew for MONTHS. There is no true collaboration with the agents taking calls and the management.
There was so many times I heard the phrases “I am scared to do my job because I don’t know if it’s right or not” and “ I don’t know what I am doing because no one has a right answer” coming from tenured agents because of the insane amount of back and forth between policies and the grey areas.
The absolute lack of advancement is a killer. It’s not based off of true performance, but off of who you know and how well you kissed up.
Whatever you do, don’t mention anything potentially negative or offer a different perspective or solution to a problem,because that will not gain you any kind of true points. Now your on a list and say goodbye to moving up no matter how good your numbers are and your work ethic is.
The life work balance is a joke. In order to make ends meet you have to work overtime and bonus. But if you make a mistake and fail a call you’v
ProsFree fruit, pto psl casual dress
ConsLack of advancement, pay, lack of training and transparency
4.0
Customer Service Representative | Chandler, AZ | Apr 21, 2016
A challenging place to work
With the exception of inconsistent upper management objectives, and poor inter-segment relations, in retrospect, this should have been a far more pleasant employment environment then what it proved to be.
The flexibility afforded employees was considerable, complete with shift options, and lateral, as well advancing, positions.
A typical day involved the receipt of calls from personal and business account holders from the Australian and New Zealand markets to resolve their partial and full account limitations/restrictions, the resolutions of which proved additionally difficult due to the consistently poor relations amongst support segments.
The culture made for some peculiar work relationships, but overall, many of my teammates, especially the more recent ones, were quite a joy to work with. NOTE: In my segment, there was a consistently high turnover - always having new hires, and the promise of new hires.
The hardest part of the job was having to provide "talking-points" to vehemently angry customers when there were no reasonable explanations for why their accounts were restricted, AND why the restrictions could not be resolved.
The most enjoyable part of the job was many of my teammates, and my team lead; these were some wonderful people.
What I mostly learned was how to creatively, and successfully service and resolve many extraordinary customers who had extraordinary challenges facing them due to inaccessibility to their personal and business accounts;
A lot of challenges. Global company, with many opportunities.
The importance of existence of a strong and dynamic high technology companies sector in the current world
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In the developed, post-industrial economies the high technology companies sector is commonly regarded as the area
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PayPal is a fantastic company to intially grow in. They will bring you in from entry level and as long as you are flexible in your work hours you can move up quickly and gain awesome experieinces in leadership. However once you achieve entry level leadership you once again need to be flexible with schedule and at this point you are 5-10 years in and no longer can afford the flexibility when you have a family. If you can't be flexible you will remain entry level leadership. They still do reviews which are subject to manager opinion, goals fluctuate but for me I maintained high performing teams yet one quarter or half I will be an Exceeding expectations and then I may get a new manager who will rate me as a meets for doing the same work I did before. One manager will tell you its all based off performance, another says its the extra work you put into it, and then they change your teams so much it's impossible at times to remain a high performing team. They will be very respectful and helpful to entry level but it comes with a mental cost to higher up leaders who are over worked and under appreciated. recently many mid level leaders are stepping back down into entry level due to low pay as a leader, no work life balance, and low appreciation for the jobs they do.
The best part is the people there, I have formed friendships for a life time and I also learned valuable lessons about coorporate business, structure, and it made me a very strong leader for it. I highly reccom
ProsPeople, cafe, experience, mid level growth
Consbreaking the ceiling, mental health, growth beyond mid level leadership
PayPal is an excellent place to start a career or coast into retirement. The work atmosphere is very relaxed. If there is a problem or an error one fixes it: no "finger pointing," no "blaming," no drama. Management is accessible and very helpful. The work is interesting.
The upper management tends to get sucked into every new "employee moral boosting" trend to hit the market. Before I left they adopted a "team meeting and Group Cheer." Which worked well for extroverts but the introverts were unimpressed. It would be fine if it was a short beginning of the day event, however with about 40 teams on a floor, the loud disruptive "Raw Raw" events lasted four hours every day.
Ironically if PayPal did not have the following problems they probably would not need employee moral boosting events.
Compensation tends to be low, the ability to advance is limited. The work structure limits the ability to "network." i.e. one may know of an interesting team, but it may be in another building where your ID badge lacks clearance to get in. "Production quotas" and "adherence to the work schedule" prevents one from stepping away from the desk to talk to managers in other areas.
New opportunities may not be open to current employees; e.g. when opening a branch office in another state, despite the announcing senior agent and management positions would be made available to current employees, all positions were filled by new hires; disincentives were slapped on anybody transfer
A great place to work.
We believe that every company can be a great workplace. Great Place to Work® exists to make that happen.
e start with a profound respect for organisations considered by their employees to be great workplaces. The leaders of these companies are our heroes, and we stand in awe of what those organisations represent — beacons of hope in what is too often a sea of workplace mediocrity.
We believe change can best be achieved by encouraging organisations to aspire to become their best rather than demanding that they fix what is wrong. That’s why our approach is positive. By focusing on the examples set by great workplaces, we spread the good news that any company anywhere can follow in their footsteps.
From studying the world’s best workplaces, we have learned that trust is the key differentiator. This applies to all organisations regardless of national culture, industry, size or age. By raising the level of trust in the workplace, companies everywhere can improve their business results since cooperation and innovation depend on trust.
Other firms may offer competitive products and services, but Great Place to Work has no competitors. No other organisation shares our unique social mission. Others may help companies make marginal improvements in their workplaces, but we endeavour to help organisations transform their cultures. Great workplaces are qualitatively different because of the impact of trust on workplace relationships.
We believe in cha
Questions And Answers about PayPal
What is the interview process like at PayPal?
Asked Jul 18, 2016
I was told it will take 2 hours .Noo it took me 1 hr to get there,had to wait 1hr then they took us tour around building for little over 2hrs .i was tired and hungry .the interview took 1hr .sorry i dont like to brag about myself. I have been using paypal services for moving. For $17 hr have more then one year customer service plus speak 4 languages and well traveler.. maybe advice there is something called orientation which includes time for lunch
Answered Sep 21, 2020
Great friendly
Answered Apr 20, 2020
Does paypal drug test?
Asked Jul 27, 2017
Grug test very important
Answered Jul 23, 2018
No, they don't.
Answered Dec 8, 2017
How to enter into a paypal as a fresher
Asked Aug 9, 2016
Apply for an internship or recent college graduate role at www.paypal.com/university
Answered Nov 9, 2017
PayPal ofoffers good induction training and onsite mentoring for new hires.
Answered Sep 9, 2017
If you were to leave PayPal, what would be the reason?
Asked Mar 18, 2017
Leave only medical profass
Answered Jul 23, 2018
Better compensation.
Answered Jun 19, 2017
What benefits does PayPal offer?
Asked Jul 18, 2016
PTO, 401k and flexible hours. Also, health and dental insurance with a chance to get a small quarterly bonus.
