I started with Omni in 2012 at the Parker House in Boston. The property was great place to work with a friendly staff and a great rate of pay for a line level employee. The benefits were great and so was the location being right in the heart of the city.
I transferred to the Omni New Haven and was subsequently promoted. The pay was good as managers were expected to work 50 + hours a week. There was no chef when I started and was handed a bunch of responsibility upon starting to work. The staff challenged me a bit which was good as I was a younger chef that was eager to learn. I had direct one on ones with my food and beverage director which in turn helped me perform the office part of my job. We were able to move the tripadvisor score all the way down to the top 30 restaurants in New Haven from the high 60's out of 200+ restaurants. The restaurant has recently gone through a change and the scores are reflecting it. The difficult part of the position is the fact that 75% of prep has to be done on the mezzanine level and eventually tracked up 19 floors to the actual outlet kitchen. It is common to spend 4 hours of your day on the mezzanine level while leaving your restaurant unsupervised which has it's let down but there is no other way to do both. You will be asked to help Banquets by the chef which is fun and a pleasure to experience, though when doing that, no one is prepping for the restaurant as the chef is usually in meetings, farmer markets, ikea, or on hi
ProsPay for 40hr week, Continuing Education, Potential to Grow
ConsPay per hour in reality, Quality of Life, Union Property
HR is useless....Management is completely horrible
I worked for the Omni for over 10 years. I am hard working and gave my ALL to my job. I started at the Omni and loved it at first because it seemed that my opinion and the opinion of my co-workers mattered. As time went on that all changed. I was asked to become a Supervisor which at that time was a welcome change and I was thrilled. I was a single mom supporting 2 children and the pay increase and promises of tipped shifts as well was exactly what I needed. My manager who was the F&B Director promised me all of these things. I worked my butt off for this company everyday including holidays, weekends and a ton of overtime. I never got the training that I needed for this role and taught MYSELF everything I needed to know about the job. I continued to ask for help and continued to hear empty promises. I was not able to use my PTO because there was never anyone at my location to cover for me. It went so downhill to the point that I got hurt on the job and was forced to take PTO ( the only time) because the whole injury was handled completely incorrectly. Management tries to step in and change things without asking the opinions of those of us who had been in the trenches killing ourselves and know what works and what doesn't. Omni continues to put people with ZERO experience in roles they don't have the training for (supervisory and management roles). There is no training and no support. Yet the managers and those in charge take the credit for all the good things
ProsGood staff
ConsManagement and HR are horrible. No support or training.
Working with the club members was the most enjoyable part of my job. These people are paying thousands of dollars to join our facilities and have fairly positive attitudes for all they’ve been through: change of ownership, change of leadership, repeated floods, etc. Most of the club staff is dedicated and good to work alongside.
There needs to be a greater understanding of the innerworkings of the club: the large revenue contribution of the members (including proprietary!) as well as the issues with the physical product: floods, not enough seed to grow grass, etc.
I would strive to change the culture of the resort in its entirety. All the pillars of Omni seem to be simply empty words that are not embodied by the hotel leadership and therefore don’t trickle down to be brought to life by the line staff.
The environment has truly deteriorated over the last several years. There is a lack of culture and respect on property.
Associates are harassed for their race, political and religious beliefs. It is an unhealthy, hostile environment.
The pandemic has only exacerbated the already poor environment. Leadership is not present at the club, budget cuts have made the course conditions extremely poor, the staffing levels have left everyone incredibly overworked. Handing out ice cream bars doesn’t really help the morale when you’ve worked 45 days in a row or have taken a 35% salary cut. This is not a suitable environment for success.
Revisit the culture; actually embody the culture
Great culture but lack of communication between departments
A typical day at work was very stressful. Granted that comes with every job. But here, we were under paid and under staffed. The lack of communication between Front Desk and housekeeping was not right. Guests would complain that their rooms were not ready in time. And that issue was because front desk never told anyone in housekeeping that a room would go on rush. As well as when a guest that was suppose to stay for another night, ended up checking out early. Or if they decided to stay an extra night. It was very embarrassing to knock on doors and have no idea what was going on.
Along with no communication with front desk, was an issue with Engineering. Frequently they would need to "Fix" things. I say "Fix" because they really wouldn't do anything. An example. A room was out of order due to a leak from the A/C in the closet. Front Desk needed the room immediately. They used a bowl in the ceiling tiles to catch the water. Later on, the bowl of water fell and got all of the guests clothes wet. They complained that housekeeping should have done a better job at inspecting the room. We requested it to be put out of order. We knew it wasn't really fixed, but we do not have the power to KEEP it out of order. It is an embarrassment to work here.
Another difficulty with working here is moving up within the department. It's an environment where you almost feel as if you get set up. Multiple co workers who were very qualified for the supervisor position, ended up getting written
Prosdifferent cultures
Conspoor pay, can't move up, have to do paperwork to use facilities, no communication
This used to be a good place but not so much anymore!! The management team don't care at all they don't plan for the next day, I have seen 158 same day reservations come in and not call people in they just add them to who ever is their board. This poor ladies have had 21 rooms to clean and they struggle getting linen cause the houseman have to go from the North to the South tower where the ONLY laundry room is located. People call off all the time and if you are a "favorite" you can call off or just not show up for work, without documentation or even a point (they base all off and no shows and after so many points you receive a write up) and if your not they make sure they mark every point and even if it's excused absent. They allow one person to do something and not they other. They aren't consistent, one person won't be able to leave until all of there rooms have been inspected but yet another person who is "favorite" and leave people still cleaning and leave rooms not inspected. I have seen supervisors not put the correct stuff in the room and then if I do it I get in trouble. I have also requested off 5 times and only one of them were granted and when I told them I had an appointment they tell me I have to finish my work on that day before I go. I should also tell you those request were put in weeks and even months ahead of time. Don't bother going to HR with an issue they just simply DON'T CAREI can keep going on and on but I think you get the point. I don't mind long ho
ProsLocation
ConsLunch, favoritism, not getting your days you needed, management, lack of planning and organization, ?
Encouraging associate engagements begins from the moment I walk through the doors. I typically arrive to work prior to several executive level management arrives in order to ensure the operations are informed and ready to showcase for the day. Greeting and interacting with overnight associates as they recap their shifts and turnover and provide me with any needed pass along information for success. Reviewing security reports, customer concerns and financial records of the previous day as I prepare my strategy for the day. Reviewing occupancy status, the daily rate and staffing levels are the next steps to ensure the hotel is ready. In my role I would attend all pre-shift meetings for front of house teams which makes sure department heads are passing along pertinent information and training staff is ongoing. During a typical day, customer interactions are always top priority on the floor, room and lobby inspections are consistently done, accountability and training ongoing for staff members. Reviewing upcoming business, revenue potential, staffing guides and payroll to remain ahead of budget. I always ensured I found time to meet with the General Manager to learn and be provided feedback and action items I would handle efficiently. Hospitality is an enjoyable but challenging career path that allows me to be myself while also mentoring others, demonstrating my financial and customer service knowledge and stay on top of managing my time in order to create action plans t
Hopefully the hotel will improve with new management
I worked there for about three months before I HAD to leave. The management didn't seem to have a clue how the hotel was to be run. I felt an enormous amount of pressure to be perfect from day one. In addition to the high-stress, fast-paced environment, my manager held me responsible for information and skills that I had never been taught. When I failed at various tasks, or did not perform them to her expectations, I felt like I could at any minute lose my job. We had to multi-task TOO much at the front desk, and while I know I excel at projects and customer service, it was extremely difficult for me to manage customers coming up to the desk for various needs, customers calling down from their rooms for various needs, management wanting me to complete detailed and focused projects all at once, and do them well - after only working there a couple of weeks. I found out that my job had been filled by quite a number of people in a short amount of time. I found out most of the management quit or were asked to resign shortly after my departure.
On the other hand, I do not think this reflects the management at the other Omni locations. In general, I believe the Omni company is a good one and has good values and intentions. The location where i worked briefly needs some serious work.
Prosmeeting lots of new and interesting people, lost about 7 lbs in a few weeks because of the stressful environment.
Cons$10.50 an hour is not enough for the intense mental, physical stress there, hotel has mold and employee areas were not clean, i also didn't feel like i was working in a safe environment at night
I worked for the Omni for almost a decade and did great financially when it was busy. It was either so busy that it was chaotic or so slow that you could go home having only made $30. It was never consistent.Your shift is 10 to 14 hours long often times with no break or you can eat quick but pretty much by the trash. I was often scheduled 2 to 2 but after cleaning up and closing up by myself often didn't leave until 430 in the morning ( even when I was pregnant). No one would come in most days until 6 or so so you basically make no money all day and spend your time restocking a bar you already had stocked the night before bc the day staff uses everything but returns nothing. And it was never sufficiently staffed I was often left to struggle on my own with no busser no bar back and only 1 of our 3 managers was of any value to anyone on the floor taking care of anywhere between 50 to 125 people for booked events. They do not care about you at all only money money money and the have no problem reminding you that they don't care about you or your well being. The employees there were the best I absolutely loved the people I worked with and it wasn't all miserable there don't get me wrong. But if you're looking for a place to feel of value this isn't that place at all. But when it's there the clients are awesome at least mine were to me and the opportunity to make money is there at the end of the day. Human resources is a joke there too.
ProsFellow workers are great, and pretty good money
ConsAwful upper management, rude food and beverage director, treats employees as dispensible trash
Depending on if I was in the back taking phone calls or in the front face to face with guests it came natural to me. I enjoyed being on the phone since it was easier but it did get boring if it was slow. If I was in the front it did become a bit more difficult since you had to stay on your toes with guests that would be coming upset about something that went wrong with their stay. I suggest you have great patience before you apply here since you will be tested on it with the guests you work with as well as your co-workers. I would come in and take in guests for check-ins or check-outs and ask them either how they enjoyed their stay or what they were visiting for. I would give them good insight about the city and activities they could enjoy while they stayed at our hotel. If you're knowledgeable already then this job should come naturally to you. I enjoyed working with intelligent people who have already graduated college and could give you knowledge. The same goes for your co-workers since this career is required to have a degree in Hospitality but it isn't completely necessary. The management is friendly and like to help you progress further in your career as well as your lifestyle. I believe this job can give you a lot of insight for your future and if you can see yourself working there for life, I'm sure this company will take care of you.
ProsOffers benefits, tuition for school, and discounts for Gold's gym membership.
ConsLunches were terrible, It can get extremely boring and repetitive if slow, and the breaks were too short.
The management at Omni Nashville is wonderful. They really go out of their way to try and make Omni a great place to work. The pay is pretty good, especially because there are many times that, as a Front Desk Agent, there isn't much to do. However, there have been many other times when you deal with a lot of guests who give you a hard time-like any other job. I didn't enjoy the relationship between housekeeping and the front office. When housekeeping takes a bit longer to clean the rooms (there are many factors that can affect this), the Front Desk Agents are the ones who receive the complaints about the time wait for guests to get in their rooms. Because the guests relay their dissatisfaction to us mostly, you have to be ready and okay with that. It's a higher end hotel, so be ready to handle high-touch guests. It's an easy job, really, but it can be very stressful.
As for hotel discounts, you get a really good discount on Omni properties. I never used it though, because every time I needed to, the employee rate wasn't available. The omni hotels mostly won't give you the discount depending on things like occupancy and other big events around town going on. Also, there aren't Omni hotels everywhere, so keep that in mind if you really want to work somewhere with hotel discounts. It's independently owned, and not associated with any of the other bigger-chain places.
Pros2.00 Lunches, great management, hotel discount, many opportunities for advancement
Consstressful, high-touch guests
Questions And Answers about Omni Hotels
What is the interview process like at Omni Hotels?
Asked Jun 30, 2016
As for the front desk, I had had three interviews. I met with HR and they took me to the front desk director to interview with her. A few days later or so I met with the room's director, then you meet the general manager which is just to say you met with him. At that point, you don't have any more questions to ask and neither does he. But make sure you have references who will answer because they will check. They also do a background check as well. My hiring process was pretty quick.
Answered Sep 30, 2021
Focus on Customer Service and Looking affable. Highlight your experience and background and what you can bring to Omni.
Answered Jan 19, 2020
What is the work environment and culture like at Omni Hotels?
Asked Jun 18, 2016
Terrible after I saw him sniffing powder into his nose
Answered May 26, 2019
It all comes down to if HR likes you or not. I was terminated for something I had nothing to do with. I was told by my manager that I was missing a punch , so I say whatever. Then I was terminated for falsely writing in the wrong time. Even tho it’s not in my hand writing. HR said don’t care. Then further more the manager is so high everyday at work, but that’s ok. Even have proof that it wasn’t my writing. They don’t care. It’s all if your in there little click. Guess I wasn’t. Even the people that know it wasn’t my fault, didn’t have the nerve to say a word. There’s your culture. It’s all talk only when corporate is around.
Answered Apr 4, 2019
What tips or advice would you give to someone interviewing at Omni Hotels?
Asked Apr 4, 2017
Make sure get 40 hours for a week and better know what is wages for hours
Answered Mar 6, 2020
Be yourself
Answered Feb 3, 2020
How are the working hours at Omni Hotels?
Asked Jun 17, 2016
At first they give you the 1st month or 3 good hours till summer's around the corner and they cut hours like crazy. I've worked one day a week for only 4 hours.... I even had a coworker that didn't work for 2 weeks. It's bad here. Unless your a manager or a shift leader your ok with your hours other than that no one gets full time hours.
Answered Sep 29, 2018
Hours are very long often scheduled 10 to 12 hours but your shift can run over and often does. They want you to start early and stay late. It doesn't matter if your bar closed at 1 if you still have a guest you can't leave nor can you kick them out after closing bc they may be a guest. All holidays are black out so no one is allowed to take any of them off period.
Answered Mar 30, 2018
On average, how many hours do you work a day at Omni Hotels?
Asked Jan 19, 2017
As a 2nd Shift Banquets Houseman it varied from 4-6 hours a day during the slow summer months, to 10-18 hours on some crazy nights, though the average way about 9-12.
