Patient Access Manager | Gretna, LA | May 28, 2018
Maybe it's just the Westbank clinics, maybe it's every clinic. IDK
When I first started here I was leaving a job I had been at for 3 years (and hated), so I was really excited for a fresh start. At first it was pretty good, but I learned very quickly that it wasn't all that great. A lot of people are out for themselves and very self-centered, while the managers continue to pretend that we're all one big happy family. I'm someone my manager can actually count on continuously (i.e. I RARELY ever say no to her requests) yet it seems like I always have to fight & compromise what I want and need for "the good of the team," while everyone else continues to disrespect her & still get what they want. Then when I decided that I didn't want to continuously say yes & be completely agreeable, I was told that I was not being a team player & was being negative. Also, the managers always say that they appreciate you & the work you do, but they don't actually show it. They only say it so that when the yearly survey comes out you can answer the question, "Does my manager appreciate me?" with a yes. If you make the mistake I did (being a "Yes" person), then they will use you as long as you'll let them.
They're very strict on time (4 mins is late & will get you 1/2 an occurrence. Get enough occurrences & you'll get written up or fired. If you do get written up, you can't transfer or get a raise for a year...and the raise is only a few cents. They also require the Patient Registrars to wear a uniform (navy pants, navy vest or blazer, & an Ochsner shirt) but
Ochsner is about the patient and the patient experience.
If you're in it just for a job and money then you're in the wrong place to do this. They often do not pay as much as the other health care systems. In the past year or so they have diverted from work-life balance and focused more on micro-managing some areas. When they wre focused on the employee as well as the patient then things worked better. This may depend on the department and specific people in the management positions. They are often quick to write you up for something even something small in comparison to other things and are sometimes unforgiving. Last year they were doing evals for employees and many had good/meets expectations or exceeds expectations and were on target to get their raise at the end of their quarters but then management found ways to write them up before the end of the quarter which prevented them from getting the raise. They went out of their way to do this. Yes it happed to me but it happened to many, many people at least in the Baton Rouge region and we all assumed this was due to the new clinic off of I-10 that went over budget and also cuts in insurance reimbursement. It's sad that they did this to people that have worked there for a very long time. Know that when you have worn out your welcome or if they want you out they will work to push you out the door so that they do not have to pay unemployment. I enjoyed working at Ochsner for many years and my patients loved me but new nursing
Fast paced environment with great responsibilities throughout the day.
I enjoyed my time at Ochsner Health System. I worked at the main campus on Jefferson Highway. From the moment that I was on board, my knowledge about the health care industry has massively expanded. Everyday was a new learning experience. Even learned things that was not in training. Performed job duties that was not part of my position. Worked different departments in a timely manner.
The management was great. My manager, supervisor and the director of the admitting department was always present and always available to reach out their hands and help out whenever I came across any issues. As great as they all were, in all honesty, the management lacked in effort when it came to following their own core values. All that put aside, they are the kind of management that can definitely run a team accordingly.
My co-workers were always there to help as well. Never a dull moment with everyone that I worked with. Got along splendidly with every single one. Every one shared their experiences and tips to keep everything going as smooth as possible.
Ochsner was always busy. From left to right, responsibilities were always there to be fulfilled. I would have to say that the hardest part of the job was making sure that all of my duties and responsibilities were finished correctly and finished in time before it was asked of me. Working different departments, filling out different paper works, collecting all types of information and keeping everything on a reasonable pace was to
ProsHad my own office, had my own office equipment and tools, worry free with parking, employee shuttle, 30 minute lunch, 15 minute break, created my own daily routine, took my lunch whenever.
My time at Oschner was one of the most depressing times of my life. Management does not care for their employees, much less their patients. Conversations with upper management were scripted with zero personality. Managers received training and were directed to speak certain ways and not to stray from their "scripts". This prevented any personal connections with the leadership team and the workplace lacked empathy.
Nurses were staffed at the minimum regulated guidelines, regardless of the level of patient care needed. This leaves many patients to not receive the attention they needed. Management was more worried about reducing overtime and labor costs than about taking care of patients. There are also med-school students doing procedures in the hospital without a doctor present, which is a whole bunch of liability reasons in itself. I wouldn't trust them with my care.
The region went through 3 CFOs in less than 3 years, which says a lot about the place. Turnover was extremely high, and anything you would do that so much as ruffled a feather, you were put on a disciplinary plan, at which quitting was your best option, rather than risk getting fired at any given point.
No matter how good of a worker you were, you could not break out of your shell and work on projects that interested you. Rather you were made to conform to your manager or be let go. As a highly educated employee, I was appalled by the way my department was ran, and how promotions were given based on s
ProsCompensation
ConsManagement, Poor Patient Care, turnover, no job security, EVERYTHING
Working with my co-workers and the doctors was wonderful. The doctors in this organization truly are some of the best that I have seen and worked for. They care deeply for their patients and will stop at nothing to find a solution to their problems. But the management is horrible. They barely set foot in the department and have no idea what we do on a day to day basis. Most of them have a business degree with absolutely no clinical or medical experience yet they come into the department and try to tell you all the things you aren't doing to their satisfaction. You are improperly trained and then punished when you perform a task that you were improperly trained to do.
After a year in my permanent department, I never even got a verbal warning. When I was transitioned to the "float pool" after being out for surgery, within a month of being back, I was put on probation due to being improperly trained in a department I had never worked before. It did me no good to plead my case. They were dead set on punishment and then I could not transition back into a permanent job until probation was up. It's horrible. You have a nurse who wants so badly to excel and learn and move forward in her career and be placed in a permanent department but instead of encouraging this growth, we are punished and restricted from advancement.
I am disgusted with this whole ordeal and very saddened that an organization that I once raved about is now doing this to employees. I am not the only one. Th
ConsWorking for people who have no idea what it's like to walk a day in your shoes, All that matters are the numbers.
Ochsner use to give us pinic for the employees and family it really fun. And don't forget about the Christmas party oh my goodness that's the best. I
One day the telephone was ringing the call light went off letting me know that a patient was calling so I answer the phone an it was someone calling to ask for the location of Ochsner in Kenne. I gave the family member the location to KennerI ask them could help them with anything else, they told me no. I ask them if they have any other problem please give me a call back. At that time I ask the patient was calling on the call light, I said Good Morning how could I help you,she told me that she need some coffee, I call the nursing assistant to the deck at that time she was in the room ith another patient. I ask a nurse to please watch the monitor for me so I coold get the coffee for that patient. I brought it to her,she told me thank you. That day the patient gave me a smile like that was the best coffee she ever had, I learn to always take care of the patient like you take care of your family an like you want someone to treat you with kindness and love with respect,nobody never know what situation they will be in. I'm a type of person I get a lone with anybody, I believe in communicating with other, because that the only way we learn by asking questions and talking with each other. I love to smile when I'm talk to someone and I have to give eye contact when I talk. Sometimes I might have problem with the Doctor writing,but I ask the Charge Nurse or the Doctor before he leave could he please read the order back to me so I could make it right. I'm a type of person believe it or
Prosfree ice cream, pizza party an the game we use to have in the cafeteria foe employee appreciation.
For everything to run smoothly, all the pieces and mechanisms need to be working together. The type of culture found in the area I worked? It was cut throat. This cut throat culture was far from effective, it bred a culture of information hoarding and an inappropriate level of competition that was counterproductive to attaining organizational goals. Coworkers striving to be number 1, rather than focusing on being on THE team. Entirely to much gossip, drama, and disloyalty amoungst coworkers. It was like being in middleschool; longing for the bell to ring so you could go home...
They really need to reevaluate their training methods and focus on the individual and the specfic job they're being trained for...WAY to much time spent on a computer training!
Also...Instead of coworkers training coworkers? They need a lead trainer. A trainer that knows how to train people "AND" that is the trainers only focus and only job, training! This would allow a new employee one person to go to, to ask questions, and get support. By doing this you'd avoid coworkers having to judge coworkers; work processes/skills or struggles. Coworkers should not be able to evaluate or criticize coworkers work/training or guide them if they lack a skill. Allowing this leads to gossiping about what is/isn't right with the new hires performance with other coworkers. Also, don't train now for something an employee will need in 2 weeks or 2 months. Segment employee training, and try to plan it so that they'll b
I have met a few great people here at ochsner. Management needs to be revamp meaning management classes should be a requirement because these people don't have a clue. They are racist, clickish and down right disrespectful a person that's confident, hard working ,responsible, dependable and loyal to this company and concern about great patient care has no place at Ochsner because you won't be respected if you refuse to be disrespect they frown on that if you allow them to talk to you any kind of way you all in which I don't understand they laugh and smile in your face like they have your best interest but it's not true they could care less if you come up with a better work flow to accommodate patients in a timely manner they shoot it down like your incompetent because they didn't come up with the idea it's no good I've never worked for a company that try to sabotage your career and lie on you just to make themselves look good the schedule is ridiculous and who ever make it don't have a clue as to what they are doing I've never had a supervisor that I couldn't confide in will turn on you to throw their weight try to confide in upper management is useless sad not very family oriented future employees BEWARE!! Always crying about patient care but that is not what their action shows how do this company expect employees to be productive in taking care of patients when there's always drama in the department very high turn over READ THE BOOK MARYS MONKEY AND REALLY KNOW THE HISTO
ProsYou will get a pay check a few wonderful coworkers
ConsLies, deceit, disrespectful scheduling so mess up
Ochsner is one of the only companies I've worked for that seem to genuinely care about their employees as a whole. They offer great pay, great incentives to pick up shifts, and there are lots and lots of opportunities for advancement. Ochsner will work with you every step of the way if you work for one department or specialty and change your mind and want to try something different. They really want their employees to succeed and enjoy where they work.
However, with all of this being said, the one thing I can say is a serious problem is my particular unit's management currently. There are people in leadership on my unit who, no matter how many times it is reported, get away with yelling at staff, patients, and patient family members. Several other staff members have been belittled and degraded by someone who continues to have freedom to do this without consequence. Although I know that finding staff is a problem right now, I do wish that people who bully others in the workplace every shift should not be allowed to continue to do so all because we need a person to fill a position. This person doesn't represent the culture or values at Ochsner.
In all Ochsner is a great place to work, but be weary that in times of staffing crisis, you may have to deal with coworkers or leadership inappropriate behavior because no one will fire them because we need the staff.
ProsIncentives for picking up shifts, great pay, excellent low cost benefits with low deductibles, great culture and diversity overall
ConsNo food available to night shift, staffing shortages, poor behaviors in leaders
IF YOU ARE CONSIDERING APPLYING TO OCHNER YOU NEED TO IMMEDIATELY RECONSIDER DOING SO. AS A FORMER EMPLOYEE, MY DAYS AT OCHSNER WERE PURE TORTURE. I WAS MISTREATED BECAUSE THEY DO NOT RESPECT THOSE THAT STAND UP FOR THEMSELVES THEY ARE ONLY INTERESTED IN EMPLOYEES THAT ALLOW MANAGEMENT TO DOMINATE EVERY ASPECT OF THEIR LIVES. THEY PARTICPATE IN FAVORTISIM SO IF YOU ARE NOT KISSING THE BOTTOMS OF THOSE THAT MAKE YOUR SCHEDULE, SUPERVISE YOU, OR IN CHARGE ON YOUR SHIFT YOU WILL ENDURE PURE TORTURE!!!!! MANAGEMENT IS EXTREMELY INCOMPETENT THEY ARE UNABLE TO PERFORM THEIR REQUIRED DUTIES; HOWEVER YOU WILL BE PENALIZED FOR HAVING EMERGENCIES AND MAY NEED TIME OFF THAT'S BECAUSE THEY DO NOT CARE ABOUT THEIR WORKERS AND HONESTLY THEY GIVE POOR PATIENT CARE, IT'S AS IF MANY OF THE DOCTORS AND NURSES WERE THE BOTTOM OF THE BARREL REJECTS OF THEIR PROFESSION WITH POOR OR NO PATIENT CARE INSIGHT ALSO IT IS VERY RACIST AND PREJUDICE SO UNLESS YOU WOULD LIKE TO EXPERIENCE RACISM ON A FIRST NAME BASIS I HIGHLY SUGGEST YOU BEWARE OF APPLYING HERE. THEY GIVE LITTLE OR NO OVERTIME AND FROWN UPON YOU FOR TAKING TIME OFF. THESE ARE ONLY SOME OF WHAT YOU MAY EXPERIENCE WORKING THERE!!!!!! DO NOT APPLY, BUT IF IT YOUR LAST RESORT OR JUST MEANS TO AN END GO AHEAD! BUT DO NOT MAKE THIS YOUR PERMANENT HOME, IT'S A TERIBBLE WORKING ENVIRONMENT AND YOUR CO WORKERS WILL BE TOO! THE MOST ENJOYABLE PART OF THIS JOB WAS FINDING A NEW ONE AND BBEING ABLE TO LEAVE. THE ONLY PERK IS THE FREE WIFI AND EVEN TH
Prosfree wifi
Conseverything else
Questions And Answers about Ochsner Health System
What is the work environment and culture like at Ochsner Health?
Asked Jul 19, 2016
At Ochsner Health System, the health and safety of our staff is our highest priority. We strive to give healthcare professionals the tools and resources needed to effectively and compassionately care for patients. Teamwork and integrity are essential for the Ochsner workplace.
Answered Jan 15, 2020
Ochsner is about making money. That's it. No patient care at all. Ochsner has such a bad workplace reputation that they mostly hire people from out of state and usually with a sign on bonus, which many don't stay the required 2 years. There are many 13 week contract/agency employees and even they don't stay the whole contract. One manager fired an agency employee because she didn't like her. YOU DO NOT MATTER AT OCHSNER. THE PATIENTS DO NOT MATTER. MAKING MONEY MATTERS TO OCHSNER.
Answered Aug 9, 2019
If you were in charge, what would you do to make Ochsner Health a better place to work?
Asked Nov 8, 2016
Better pay. Better management.
Answered Oct 5, 2020
I would allow physicians that were interested to use a Direct Primary Care model, decrease administrative duties, and provide scribes for physicians.
Answered Aug 18, 2020
What tips or advice would you give to someone interviewing at Ochsner Health?
Asked Dec 12, 2016
It is difficult for surgical tech position. The operator leader asked technical questions not normal interview question, so prepare your self for technical questions not normal questions . This is for surgical tech positions .
Answered Sep 9, 2020
Before your interview, think about how you would bring Compassion, Integrity, Teamwork, Innovation, and Patients-First to the Ochsner team. As an organization that prioritizes learning, how would you bring a love of learning to Ochsner?
Answered Jan 15, 2020
How often do raises occur at Ochsner Health?
Asked Jan 26, 2017
Never. They will always find a way to NOT give you a raise. Lots of rules and loopholes for the company
Answered Aug 9, 2019
Ha, good luck, max 2% and you won't see that.
Answered Aug 3, 2019
What is the interview process like at Ochsner Health?
Asked Aug 6, 2016
It is 3 steps, one is with operator leader, second with peers , third is schadowing in the Hospital.
Answered Sep 9, 2020
They ask you what you would do in different type of situations, they ask you about your teamwork skills... how well you work with everyone, as you about your communication skills
