get your drawer ready . sell , sell , sell. that is your main goal besides providing excellent customer service whether its a regular or a new upset customer. As i mentioned before the main thing is sales but there's other tasks that need to get done while selling such as checking in the supply truck and stocking it on the floor, reset planograms , making sure isles and merchandise are clean and presentable while being plentiful at the same time, Machining rotors, the occasional swapping out a battery , installing light bulbs, "being a mechanic" assisting customers with identifying the issues with their vehicles, and sometimes installing certain parts as long as its not too time consuming. (all part of excellent customer service) . we also dealt with commercial accounts which made it crucial to be able to take a long order of goods accurately and without having to ask the customer to repeat themselves (most of those shop guys wont even give u a chance to ask them to repeat themselves they'll simply give u the spill on what they need as fast as they can and hang up on u cause to them time is money) showing them that u are listening to them and that they are important to you. A big part of the business is knowing how to look for parts in catalogs, such as special order parts or rare parts. At the end of the day you count your drawer and do the end of day procedures (if your on the closing shift) and call it a day.
When i went to work for Oreilly's I didn't know ANYTHING about
Prosmeet all kinds of people, learn about cars, fun environment, employee purchase account
Consdoesn't pay to well, promotions don't yield decent pay raise
Invisible leadership, ignores costly issues,lack of integrity, ethics, morals.
I had been in the automotive parts retail business for the better part of 19 years. I had done every aspect of store operations from part time driver to store management. Never have I seen a company so morally corrupt as this one. In the Pittsburgh area market it is about who you know not what you know. When I was initially hired I was promised to go into the store manager in training program within two weeks of my start date. That never happened, In fact, any promise that was made was not fulfilled by the company. My entire time there was one big lie after another. In my store particularly The store manager and the merchandising specialist had an outside relationship that often came into the business. The store manager would back the merchandising specialist regardless of how many policies she broke, and would break policies herself in order to defend her friendship. It created a hostile workplace any time she acted unprofessionally. whether it was an employee or customer. I was an assistant manager and the title was empty in meaning. anytime I tried to help the inexperienced manager it was seen as a challenge not guidance. I was hired based off of my experience and the direct promises of opportunity based off of that experience. Instead of embracing that experience and knowledge, I was seen as a threat to their job security. The reason why I say that, is because O'Reilly Auto Parts is relatively new to the Pittsburgh market, and instead of bringing in the right talent they
The management comes to work sick and expects the same of everyone. Although I used less sick time than I accrued, the manager kept harassing me both verbally and in my reviews of the negative impact of using sick time. One assistant manager was overheard saying that someone had just called in sick but she, the assistant manager, could tell he wasn't. On one review, the manager wrote that I had missed 6 days and left early 4 days that year. That had a negative impact and created hardship on my fellow drivers. It's a double standard. When the manager needed to leave early, she did. It's nice to be salaried and not answerable to anyone in the store.
My wife is on disability. We filed FMLA (Family Medical Leave
Act) paperwork with corporate just so I could use my ample sick time (at the end I had 19 days accrued) to care for her without hassle from the store manager, we still got hassled. We had two full days and two half days permitted for FMLA per month. Even so, I was hesitant to use it. My wife would occasionally tell me at night that she wanted me to take a sick day for her the following morning. I would have insomnia and nightmares in anticipation of calling in to my manager.
The manager once asked me if I accompanied my wife on all her doctor visits. I said, "most of them." After all, at the time, we had just one car. If my wife had a doctor appointment on a day I was scheduled to work (and we went out of our way to schedule doctor visits when I was
Prosemployee discounts and sometimes coffee
ConsDouble standards for management and everyone else, can't use accrued sick time.
Great staff and customer base, minimal compensation
Great co-workers along with solid management working together to go the extra mile in solving problems to meet individual customers needs. It creates a low-stress, friendly atmosphere in what can be a fast paced and physically demanding job.
There is often a feeling of satisfaction in helping someone who's been stranded or whos lively hood might be in jeopardy due to automobile issues. Witnessing an employee spend 4 hours of his own time, after his shift ended, to help a stranded family of 6 get their car back on the road can really put things into perspective. The amount of automotive knowledge and overall effort that some of the employees display while helping customers is pretty rewarding in itself.
Unfortunately the compensation for what is required by the corporation is minimal. The parts and automotive industry is ever changing and vast which requires employees to remain in a constant state of learning while keeping up with the curve. Normally this should be a benefit but is soured by the realization that expectations are not on par with the compensation especially when one considers that the employee pay is comparable to the average fast food worker.
At the expense of possibly coming off as ungrateful and hopefully without sounding too critical of how they run their business, for company that bases it's entire model from the perspective of a salesman, the incentives for a sales-based employee almost makes one feel they are being scammed by their own em
ProsCo-workers, local level management, helping customers, lots to learn
ConsLow pay, little hours available along with inconsistant scheduling
1.0
Retail Sales Associate | Las Vegas, NV | Oct 23, 2013
Checker Auto was better
My position as a retail service specalist was overall like the assistiant manager. I spent most of my day fixing all of the screw ups that were caused by my staff who just shrugged it off and moved on making no attempt to learn from their mistakes. Most of them could not even follow simple instructions. I also learned that no matter how much positive coaching was done to correct an issue it does not work! I spent lots of time with associates discussing their mistakes to them even while walking them through the correct way of accomplishing them. I explained to with my associates I did it this way to help them avoid a corrective action. Most of the time just fell on deaf ears. My normal duties ranged from checking in freight, turning rotors/drums,processing returns,stock lifts,searching for missing parts,running to the bank,cutting in new stock,running the commercial sales counter, doing a delivery/transfer and serving retail customers. Another aspect of my job that did not make it easy was poor management all round. The upper ups were promoting associates to store managers who did not even have the same experience as I did and it seems they were just key carriers for ony less than a month. That is when I learned the importance of management style and how a poor one can affect your overall outcome as a whole.I also realized this when upper management hardly supports you on most issues even if you are right. An example of this is when your customers tell you off to the side th
Prosdiscount on vehicle parts, interacting with customers
Being an autoparts specialist with O'Reilly's means you have to live up to certain standards. It should be noted that the expectations come from two angles: customers and corporate. Customers want you to be an expert on all vehicle troubles, and corporate wants you to be an upselling salesman who can meet a quota both in volume and combo deal sales. If you can handle these things, you're a natural fit. Pay is not very good and part-time positions are the norm until you eventually get into a full-time spot when one opens (usually an assistant manager role), but there is a lot of room to move around in the company. After 6 months and good performance indicators, you are eligible to apply for internal positions. If you have other skills, such as accounting or computer tech aptitudes, there are positions in corporate that might suit you. But you must prove yourself on the ground floor! If you can't jump through the hoops of making your sales and learning the company culture, you're not going to be able to advance.
While it is not necessary to have automotive repair, maintenance, and troubleshooting experience to get this job, it DEFINITELY helps! Customers see you as a mechanic and often get frustrated with you if you aren't. "Professional Parts People" is a logo that assumes much but has to be earned into. If you're a younger person looking for their first job or a new job that can become a career this is a fantastic opportunity because you will learn so much in a sh
ProsStability, customer interaction, advancement opportunities, plenty to do
ConsAll day on your feet, unpredictable rushes, sharp learning curve on Catalog sales system
I loved working at O'Reillys. Our old manager was awful but as soon as we got a new one, the store has been on a roller coaster that only goes up. There are a few bumps here and there but that is typical. People are given jobs to do on a daily or weekly basis and are usually pretty good about doing them. Every once in awhile we have an employee or two that lack motivation so they need a stern talking to but it gets back ton normal in no time. A normal work day is very simple. Freight gets checked in, every new part gets scanned on a specific computer program then added into stock. Parts get put away by the employees that have free time, customers come first, of course. Then returns have to be processed. Cores and Warranties get scanned and put into totes, no heavier than 60 lbs. New returns, parts that get returned that we do not typically stock, also get scanned and sent back in totes. Once returns are done the totes get loaded onto a palled and wrapped with saran wrap. A manifest is created which explains any dangerous parts such as batteries or spray cans that could be flammable and set on a clipboard for the truck driver to find when they pick up the pallet to drop off our new freight the following day. New parts such as in the spring time we get a bunch of air conditioning stuff, fall time we get plow parts and snow scrapers, all get put on planograms in the front of the store. There is specific paperwork that shows you where it goes in the store, how many shelves or loa
ProsPeople look up to me
ConsI don't get paid NEARLY what I deserve because it is a corperation
This place was nothing more than a stepping stone for me and I knew that from the get-go. I needed out of my current role of long haul trucking and something had to serve as the transition from that to something else and these guys happened to make the first offer. That all being what it is, this place is typical corporate office work. The very things that the movie Office Space depicts.
Getting in to the nuts and bolts of the job.. this place amazed me. Let me first say that I fully understand that you don't end up a massive, extremely wealthy company by spending all your money on all of the toys and gadgets. That being what it is.. #1 this place makes it routine to hire talented people, make every effort to juice every ounce of effort from them and pay them the least amount of money possible in exchange.. that sweet spot between so little they feel insulted, and just enough to keep them from quitting. #2 They use the most archaic methods of data storage, data retrieval, reporting and programming I've ever seen. I studied information systems a few years ago, they're not even teaching these languages anymore. #3 They try to internalize everything. They would rather put together teams of programmers (who, most of which aren't even University trained programmers mind you, they're either interns or just folks that have gathered knowledge along life's journey) and try to build, from scratch, applications to suit their needs when commercially available products are already re
Low pay relaxed job, micromanage, PAY CUT for all CDL drivers, bad communication, lies and false promises.
I thought it was a good relaxed job, but the management really goes over board to ruin all these good drivers attitude. They have a decent fleet in Lakeland, Fl, all tucks under 400k miles, they care more about MPG then driver safety. Job requires you to drive mon-fri nights 7pm-5am $18 an hour. Depending on the route you average about 9-11 hours of work, between waiting to be loaded, PTI, and driving to multiple stores. Routes pay average 9.5 hours to 11.5 hours depending on your seniority bid. Stores are not trained or held accountable, %50 of the stores know how to build a pallet that fits and is legal to take in the trailer, the other half has no clue and if you don’t take there return pallet they bring you more issues. Transportation supervisors are ok workers, but they are bad human beings that are out to get you, to either prove a point or just fire you. We were promised a minimum pay at the enterview. A month ago all routes where cut down in pay and now we went from a low pay job, to a student start up OTR paycheck. Obviously this was done so upper an lower management can bonus more, been that the company is expanding allot in Fl. But they don’t care about the drivers feeding there family. Drivers are now wanting to get a union involved. They had the biggest turn around record, allot of drivers have quit a few got fired. The managers and supervisors are all buddies. Drivers are afraid to report there supervisors for been unprofessional, disrespectful, making up rules
ProsElectric pallet jack, payed breaks, cold pizza once a month for drivers meetings, no smoking
If you’re thinking about applying here or did apply here, I highly recommend against it. I recently quit my job here. When I got hired in I was ecstatic to start my job. I was told during my interview that I would be working 6:30-2:30 Mon-Fri with the “option” to work on Saturday’s for additional Overtime pay. Sounds great right? This company will work you 60-75 hours a week. If you don’t average 12 hours a day during the week you end up having to come in on Saturday, so in reality you only have Sunday to recover from your 60+ hour week. If you have absolutely no social life and you don’t have your own place or family, then MAYBE this is the right job for you! My first day I already started picking up on how poorly run this company is. The shipping department (like every other department in the warehouse) was poorly understaffed and made up of temps who come and go. For some reason two employees in my department were actually promoted while we were so severely understaffed. Not a great idea. I would work 6:30am to 7:00pm on a GOOD day... you have to work extremely fast to make that happen. Some days we had to stay until 8 or 9pm. If you’re a minute late the next day.. you’re written up. You never know when you get to leave to go home, and when you do go home, you’re so exhausted you have to find some time to sleep to go right back the next day. From the moment you walk into the Distribution Center you are fed constant fallacies that never come to fruition. You will never rece
ProsA few of the guys I worked with were genuinely good workers and good people
ConsTakes a toll on your physical and mental health, overworked, low pay for what was done, no clear direction, supervisors don’t help with physical work, no set time of when you leave, unrealistic expectations, no leadership, understaffed
Questions And Answers about O'Reilly Auto Parts
What is the best part of working at O'Reilly Auto Parts?
Asked Dec 2, 2019
Dont waist your time most jobs pay better Lowest wages in the area.
Answered Mar 27, 2021
Selling car parts and helping customers.
Answered Dec 2, 2020
How long does it take to get hired from start to finish at O'Reilly Auto Parts? What are the steps along the way?
Asked Jun 17, 2016
Called for an interview once done with interview was offered the position and then took the drug test the following day and able to start as soon as I was avalible
Answered Aug 8, 2020
This sounds 100% made up lol.
I worked for oreilly's, They don't even contact your references.
They Either Don't like you, or you have a bad background.
The background check can take up to 2 weeks, sometimes 3 weeks if a holiday.
Answered Jun 11, 2020
What is the interview process like at O'Reilly Auto Parts?
Asked Jul 5, 2016
So it’s been almost a year and met with numerous managers as I was applying for two unrelated positions in management. They are expanding in our area so it’s a matter of lining up all the talent to be rotated into those expansion positions.
Answered Sep 5, 2019
Not a living wage for a company that makes 20 billion a year
Answered Jun 23, 2019
How flexible are your working hours at O'Reilly Auto Parts?
Asked Mar 18, 2020
My manager at my store is very flexible with days off or scheduling your day off when you need to go to a doctor's appointment or do some important I have no complaints I work at the O'Reilly store in Rusk Texas!! The store is very clean the Allies are very clean the outside of the store is very clean 98% of the customers are very very nice I enjoy working at this store!!
Answered Apr 18, 2021
Not at all. if the only person who get weekends off is the manger ,and he still works every other Saturday.
Vacation you can forget about that because there is no one to cover your day off because the store manger gets a bonus for keeping the store understaffed and payroll under 10%.We
Answered Dec 2, 2020
What is a typical day like for you at O'Reilly Auto Parts?
Asked Mar 18, 2020
Great as long as u conform.
Answered Dec 29, 2020
Hectic with 5 lines ringing and customers infront of you with no help.
