Potentially a productive working environment but under-resourced and underfunded with limited management engagement and lack of support for specialists and auditors
working in a government office was something else, even thou it was temporary employment, it was quite an experience, my responsibilities includes:
filing documents
sending out estimated assessment
great if you like low pay flexi hours are nice and lots of different working patterns available. good for meeting people a large variety of different jobs
Productive and fun.
Got to know new area and new people.
Got to understand the dynamics and culture of people living in different areas.
Got the chance of working with a tremendous team.
Typical Uk government department .. lots of reports to different stakeholders. love the immediate team. We had lots of fun.
Decision making is very slow. Risk escalation routes unclear. Governance for the sake of governance.
ProsHuge variety of work, cutting age developments & VME systems from the 1990s.
Typical day at work: Assist manager with recruitment, Creating new pages and update contents for training on the Learning system, Prepare Quarterly report, Liaise with external facilitators regarding training for staff members, coordinating events, booking travels and accommodations, diary managements etc.
I have learnt about new system, how to communicate well with customers, your work colleagues, and how to work under pressure and meet deadlines.
Workplace culture: how to respect your leaders and people around you.
the hardest part of my job is when I don't have all the tools that I need in order for me to complete my job, as well as last minute requests.
the most enjoyable part of my job, is building great relationships with my customers and the team. And meeting our targets by completing our tasks and project on time.
Prosflexibility
Consyou dont get pay based on the amount on the type of work you do
Have never worked for them-unsure why I'm needed to rate them?
Have never worked for them-unsure why I'm needed to rate them?
You have this confused with Inland Revenue Department, Wellington New Zealand.
I team had a great culture and was an excellent project to be a part of.
Over a period of 10 years at IRD, I always found my happy place in being able to help the customers. My cases started by gathering information about the customers debt and compliance situation. I spent time then researching alternatives that we could work with ready to present to the customer. I then made the phone call and either finalized the debt case with full payment, time payment or if the situation met legislation hardship write off. Customer Service was always my number 1 priority. It was what made the job for me. I was able to manage to turn away from the office politics and stay focused on my job. I learnt how to continually stay empathetic but also how to stay in control of the conversation to get the best for the customer. The hardest part of the day was when you got that one antagonistic customer that was only calling for an argument. I always managed to turn these conversations around but they were always hard due to the amount of energy that was invested in getting the best outcome. It was always a struggle to explain to management why I always took longer that that the standard allowed time for a phone call to enable to customers to come away with dignity as money and taxes are very emotive issues and tend to bring out the high emotions in customers and more often than not needed kid gloves. There was a workplace culture that I as an older person did not agree with and this ultimately led to my resignation. Over the last 5 years there have been ongoing t
I had very little to do consequently became very bored. The only reason people stayed at HMRC was because of all the holidays and flexitime in my opinion.
I enjoyed working at the Inland Revenue Dept. I have experiences that contributed to my accounting skills, I was not limited to just my assigned post. I was able to learn and have experience other areas.
customer service focus/performance driven/ultra micro management - individual appraisals - team meetings - both old/new technology - perpetual training
I was on the phones, shackled to a desk. You don't get much of an opportunity to interact with your colleagues. If you are resilient enough to do your time on the phones there is a lot of opportunity to move around within the company. You learn a lot, your best friend will be a search engine called KB. The hardest part is that you do on occasion deal with emotional situations, the best part is all the information you learn about things you might never have known had you never worked there.
ProsDevelopment opportunities
ConsCan be overwhelming dealing with back to back stressed out customers
4.0
Chief Revenue Officer | Hamilton VIC | Jan 2, 2019
Friendly environment
Travelling to Hospitals to meet with Nursing Managers to discuss their Rosters for the new system that was taking place. I learnt that we come across many different walks of life and no matter what your job description is, patience and kindness helps to get the work done easier. For me I did not find anything hard about this job, but if I had to chose it would be travelling to work which can take a while. But the atmosphere is great, because we all got along and that's a bonus to have. When everyone in your team and area is friendly and helpful to one another. I really loved travelling around NSW and getting to stay in hotels for a night or two. It was great to experience different towns.
ProsBeing able to travel and experience different cities within NSW