I have been a GoDaddy employee for about 5 months now, almost half of a year. I am in the Inbound Dept working as a Sales & Technical Support Agent.
I have a lot to say about GoDaddy so I am going to try to effectively communicate why it is not a good company to work for. They have their nice, state-of-the-art building in Tempe with a cafeteria, customized themes and colors, gym, comfortable "GoDaddy" related seating (couches, chairs, etc), but on the inside, it's all sales related.
In training, you are taught the basics of GoDaddy's products, and you are taught the basics about providing technical support to GoDaddy's customers. In the first two weeks, you are taught the basics, and then you are tested on that knowledge. If you don't score a certain percentage, they fire you. I was fortunate enough to pass the test. After the test, you spend another two weeks on the phones speaking with customers. In training, you are not taught sales tactics, which is all an Inbound rep does. They may say that the job is a lot of tech with a little bit of sales, but it is very much switched. They over-emphasize sales and teach you some basic tech. Think about it this way. When a customer calls in, more than half of the time, they are not looking to buy anything. Probably 90% of the time, they are not wanting to buy anything. All they want to do is get their issue fixed so they can go about their business day. You are expected to flip the call from a tech call to a sales call, and you
Company #1 would be customer support and the business processes that support it. People who are looking to join GoDaddy customer care need sales experience and need to be trainable to learn our products. Familiarity with technical topics is helpful, and you will receive a base salary plus incentive-based bonuses. You may also receive a small amount of RSU stock each year. People in customer care (C3) generally understand our products pretty well but don't know much about the engineering process or the teams that make those products. That's something we could do better - these teams should know each other. What happens is that the "advanced" support teams know the development teams because they will escalate support incidents back and forth, etc. It sounds like they have fun in C3 - we hear tribal battle cries every afternoon; they have a popcorn machine and some games that anybody can use, and the people I know in C3 are "good people." As for salary, about six or seven years ago a friend of mine that was a new employee trainer said that first-year reps made an average of $45k per year - I would assume that number is a bit higher now. But of course, it's phone support and sales, so all of the unknowns typical of that kind of environment come into play - quota, hitting your bonus marks, etc.
We promote from C3 to engineering on occasion. This is not expected of a C3 employee but not terribly uncommon. If you have (or acquire) good technical skills while in C3 we may have you
ProsFor software engineering: good benefits, solid pay, stock doing well so far (though not lately!), doing work that matters for the Internet and for small businesses, autonomous environment for most teams and individuals
ConsHard to know when to stop working, cafeteria food in Iowa is poor, direction seems a little fuzzier since Blake Irving left
In the beginning I was very hopeful to succeed, but I was let down in a big way!
When I first interview everybody seemed very professional and seemed to be wanting to help a person succeed. The training process was wonderful, great instructors and a very informative and well structured process. I was at this point very excited to be a part of such a wonderful family. At this time that is how it felt. After graduating from the training we all were excited to be a part of this wonderful company. The office was set up really cool and seemed to be a very fun and healthy environment. I did have a concern after we all went to our assigned departments and all of my friends from training seemed to be dropping off. I understand that sometimes certain companies have a high turnover rate but I just thought to myself, some people can't handle fast pace sales job. That is what it is unless you are director or were hired for a specific need. I thought it would nice to start to as a sales Guide and work my way up to some cool technology position or management role. That is what I was told from the beginning in training. They would bring people in from each department to tell there story of how they moved up and how it was really wonderful to be here. I truly believed I had a future. My first supervisor was awesome!!! He listened and would give great criticisms and what I should change and how the metrics worked. My second supervisor was great in different ways he would be on the call with you and in real time help you succeed. If I could of stayed with supervisors simi
ProsGood food trucks, some supervisors were beyond great and nice benefits.
ConsManagement needs to be more informative and hire better supervisors who can help employees succeed.
The game has changed, but the players are the same
Having been with this company for 6+ years, I saw my gross income decline every year - from 50k to (recently) on pace for 35k. Mostly due to changes with the organization and surreptitious changes resulting in less commission.
It was once a very desirable position but its more like a revolving door now. People are let in with little tech requirements ( IE: cant cut and paste text, no computer experience outside of Facebook, and or no real ability to speak properly on the phones. This makes its difficult to gain trust with customers who some of; have called in for the 3rd to 5th time that day.
The customers you would get on a call are not them same ones of days past (very nice and pretty good on a computer), in my opinion they are very rude, demanding, stage 5 time wasters, and all feel entitled. Most customers don't know what an address bar is or even how to type a ( ! ) on a keyboard. You will be spending a great deal of time on pre-basics of computer use within most calls.
Contrary to years past, its very difficult to makes sales (required keep your job) . The products are often broken and you are the front line defending the company. The company/marketing will give products away for almost nothing, making it extremely hard to up sell or extend terms. Customers will most often have better discounts than agents are allowed to use, and the agents who make it and do really well (some sure do) hammer people with products and useless add-on's they don't probably ever
ProsWear Street Clothing, Good Culture, Fast and good benifits
ConsMassive changes, Sparse Bonuses, Many Metrics to monitor, Fast Burnout
The values are good, too bad management cant follow those values
I am in the customer development team at Godaddy in Hiawatha Iowa. My current position puts me in a position to call out to existing customers to make sure that we are meeting their online needs. That is what the position is supposed to be. What the position is really about is lets call customers over and over and then try to sell as much stuff for the longest period of time we can possibly extend it out for. Outbound calling is not for everybody. Even people with outbound sales experience will tell you this is a challenging role. So in the interview process for this role, they tell you that the bonus to be made in this department is top in the company. I will agree that SOME bonus checks are bigger than what is typically seen in inbound, but those do not come consistently and most of the agents in this department would make more of a bonus check had they stayed in inbound. You do not get a pay increase for this department. In the interview process they are really good at selling you on what the department would be like if we actually followed the moto of wanting to help the customer, but instead when you get the position you find that its only about helping the customer if it involves making money on new products. You also learn that even though you have now started in one of the hardest positions the company has to offer, you do not get a pay increase, your bonuses are smaller than they would have been if you would have been an inbound agent, but you also learn that you wil
Pros$2 lunches, holiday party
Consshort breaks, dont know your schedule before you start a new position
Company has lost site and adopts a "turn and burn" attitude towards employees. good if you are a salesman you will make money
prior to working at godaddy i worked for their competition for 4 years at Endurance and would recommend Endurance to anyone that was flushed by godaddy, more fair , they treat you like a human being and not expendable garbage. That being said here is my review.
1.)training is great. you get it or you don't and training is a little sink and swim but i have no problem as the program was the one thing i think was great there
2.) goals are really high / Attainable but at the cost of customer service (sell people things without proper expectation). you basically win the customers trust and resolve their issue but if you don't accomplish this in about 10 minutes or so your mission is now the get the to next customer to make your sales goals. Accountability for resolution is second to making quotas. think used car salesman.
3.) 3 strike policy . 2 prior strikes don't drop off till 12 months go by. Godaddy is not flexible on this at all and will pinch you after 3 strikes, you get a "review" aka (fired) basically the bright side is you stick around couple days to couple weeks and then they can you. ( this leaves me particularly sour because in my 5 months i had 4 total managers i cycled between and the transitions where pretty bad and caused confusion with goals and what expectations where. This ultimately lead to an unexpected "review" for me meaning i did not make goal. I missed goal by i tiny bit.
4.) lastly it is pretty bad when nobody asked why this happened to me.
Prosgreat training, great facility, great opportunity for those who are perfectionists
Consno flexibility, turn and burned, no promotion, expendable
4.0
Sales Support Representative | Tempe, AZ | Mar 17, 2019
I miss the old GoDaddy
A lot changed after they went public.
Its a great call center to work in, you have what you need, people are very friendly, and everyone likes their job. Casual dress, its like being at home most of the time, including the free tea and coffee, but don't let that, the lovely big slide in one location, and the GoDaddy Holiday party fool you.
This place is about sales, that's IT. If you don't hit those ridiculously high numbers, you may as well kiss your job goodbye. I have been with them for years, I have seen the changes.
They keep altering the bonus structures to "make it better" for us employees, it doesn't, everyone will tell you it doesn't, its all about the upper management making more money and the investors staying happy. The staff are very stressed with selling. If a customer isn't buying, you need to get off that call. Managers do NOT like taking calls, even if requested by customers, you are expected to handle that angry/cursing caller until you are so worn down you want to quit. You can't hang up on anyone, you'll get fired.
The benefits are excellent, but in no way does it make up for the constant threat of your job being in danger. The constant bonus structure changes have taken away money in the thousands from employees, turnover is high. Those that make it are aggressive in sales, and customers know it. I hated getting calls where the customer was being pushed enough on a tech issue to buy something, that they hung up to call back and get someone
They Eliminated My Entire Department. That Should Tell You Home Much They Really "Care".
So yeah, they eliminated by entire department. And it's not because we were an unneeded expense. Do to the nature of their business, Go Daddy is required by Federal regulations to have a 24/7 security presence. It's also a significant selling point, ie: their customers' data is safe and secure.
So our department was necessary...and they outsourced us anyway. And that was after they LIED TO OUR FACES ABOUT IT. They lied. They lied their freaking butts off to us and looked us in the eyes while they did it. And to this day I'm not even sure why they did it. We weren't an unnecessary extravagance and they absolutely did not save money by outsourcing us. And they didn't even just eliminated their security department. They eliminated their entire support staff. Security, facilities, grounds-keeping, custodians. All of them gone. And all the small businesses that did vendor/contractor work for them? Gone too. Replaced with the big contracting company. I bet Go Daddy doesn't want that to get out. The fact that this corporation that's supposedly all about "empowering small businesses" boot out maybe a dozen small businesses and gave the work to a gigantic corporation.
Communication was also notoriously, IMPRESSIVELY bad from the management. I lost count of all the different communication tools we had access to but somehow they frequently failed to use any of them. I've never worked with so many trained and educated adults who were so incredibly bad at communicating. I once recei
ProsCatered lunches, good pay, good benefits
ConsPoor management, disorganized employer, extremely poor communication, outsourcing of all of their support staff.
So did I get the job or is this going to be an initiation trial? The interview is one part then you have to score higher then a certain level on each 7 to 8 test on the class, which if you are not a game player or mess with all programs your computer comes with, it can be a challenge. If you hit below the standard mark on the final on the 2nd week, you lose the job and have to reapply. This should be told to you in the interview. That means get accepted to an interview again and go through the entire process for the $15.00 job, which most companies in Arizona now pay $17.00, do not be fooled. Arizona is the CAPITAL of call centers. There are hundreds of them and GoDaddy needs to step up on the pay rate and the Matrix Goals are way too high for commission. In 25 years of working 100's of call centers, this is just another job. It used to be a place everyone wanted to get in to, now just another call center and pay rate for a prestige company is a joke. The call center is no comparison to others I have seen. Yes they have a lot of neat and new things there oooo, big deal, that does not pay my rent or put food on my table for my kids which I open my eyes to each day and drive 1/2 in the worse traffic to get to 15 to 20 minutes early and "NOT GET PAID FOR" , just to turn on "THE COMPANY'S" equipment for me to do my job and start getting paid. So if you add up each day of 15 minutes of "YOUR" time which "THEY" do not pay for, it is an extra 20 something you are getting jack f
3.0
Customer Service Representative | Tempe, AZ | Jun 29, 2021
Goals are everything, and are above anything or anyone.
I had a commission based job. Meaning I would take calls from small business owners everyday (About 25-40 calls per day) and my job was to hear out the issue and help solve the issue. The way that most issues that customer's will have can be solved with a product that you can sell the customer. With time you will know how to solve a customer's issue without selling something cause its not a difficult problem and you just want to help out a small business owner without digging into their wallet, well by doing that you are putting your job at risk. This means you start to fall short of your sales goals, your average handle time per call, and your calls per day. You will then have a conversation with your Sup/Manager having them tell you that this might not be the best position for you and then recommended you switch to a different department so you don't get fired. So yeah finding out that you may lose your job because all you want to do is the right thing for the customer... not for me. I've been selling customer's products for a long time and got great at doing it, but if goals keep going higher and higher like they are now... it wont be possible to help out customer's like they are used to being helped. What kept me going? To be honest it sounds cheesy, but it really was the customer's. These are all people that said "I see a problem in this industry, and I'm going to fix it and love every second I do it" Then when they run into a tech issue and I get to tell them "Don't wor
Ich war als Client Itler dort beschäftigt und meine Aufgabe war es, die Mitarbeiter zufriedenzustellen wenn Sie Probleme mit Ihren Geräten hatten (PC, Handy, Laptop etc.) hatten. Bei 4 Gebäuden mit je 2 Ebenen und ca. 100-200 Mitarbeiter keine einfache Aufgabe. Alleine Vor-Ort übernahm ich dies via Live Chat, Ticketsystem und persönlich. Ich nahm Hardware/Software Bestellungen vor damit immer alles Vorrätig vorhanden war. Auch kontrollierte ich den Wareneingang ob nichts fehlte und alles unbeschädigt ankam. Ich konfigurierte Arbeitsplätze baute diese auf oder ab. Ich führte kleinere Reparaturen an den Geräten durch. Ich habe Beratungen zur Neuanschaffungen gegeben, dabei versucht Verbesserungsvorschläge einzubringen. Wenn ich fragen hatte, hatte ich Kollegen aus Köln sowie Nottingham. Diese Übernahmen Teilweise auch Tickets an dem Standort an dem ich am arbeiten war.
Ehemalige Kollegen durchlöcherten mich mit Fragen und hatten wollten die Bearbeitung überwiegend ohne Ticket (Dauer einer Erstellung ca. 1-2 Minuten) ich hatte strickte Anweisung nur Fälle zu bearbeiten die ein Ticket haben. Mitarbeiter schikanierten mich und knieten sich vor mir hin vor versammelter Mannschaft und sagten "Danke für das HDMI Kabel, was wäre ich ohne dich" dies empfand ich als sehr unangenehm doch es hatte keine Auswirkung/Sanktionen/Abmahnungen für den betroffenen Mitarbeiter. Ich bekam nur zu hören der ist so und sollte mir nichts draus machen.
Eines Tages kurz vor ende meiner Probezeit,
ConsGehalt, Verhalten von Mitarbeiter / Vorgesetzten
Questions And Answers about GoDaddy
What tips or advice would you give to someone interviewing at GoDaddy?
Asked Oct 11, 2016
Right now, I would say that you need excellent sales skills for most positions, and if you are joining a technical team, make sure you are an exceptional coder or systems engineer.
Answered Mar 11, 2020
If you know tech and don't mind lying about it to customers to make a sale or just believe anything your told to say you may be ok here but bottom line this is a sales job and if playing in the " gray area " to make a sale is ok to you then you may fit in oh and you gotta love being micro managed also
Answered Jul 14, 2019
What is the work environment and culture like at GoDaddy?
Asked Jun 19, 2016
The culture is sell sell sell and pretend like nothing is wrong in the work place. Meetings are awkward and several times a employee brings up concerns about something we are rolling out but gets completely shutdown and your voice is pretty much not heard. Maybe someone is listening but to me it felt like there was a gag order or something.
Answered May 2, 2019
The culture and environment is extremely friendly.
Answered Jul 11, 2017
How long does it take to get hired from start to finish at GoDaddy? What are the steps along the way?
Asked Oct 11, 2016
For me getting hired was fine. There was nothing strange just good questions about qualifications and your standard interviewing questions and was professional. Sometimes it feels like an interrogation but not here.
Answered May 2, 2019
About a month
Answered Dec 11, 2018
What is the most stressful part about working at GoDaddy?
Asked Apr 9, 2018
The changes that took place in regard to providing technical support pivoting to 'just sell them something' made for a lot of conflicts toward the end of my employment.
Answered Mar 11, 2020
Sale quotas and getting time off
Answered Aug 16, 2019
If you were in charge, what would you do to make GoDaddy a better place to work?
Asked Mar 30, 2018
Undo everything they did over the last decade
Answered Nov 28, 2020
Having a dedicated department that were made available technical support agents on the phone would bring in quality talent and give the whole company better optics on how GoDaddy operates can be the most effective public relations tool available.
