Overall Reviews at Frontier Communications
5.0
A very positive experience.
While at Frontier I worked with a very talented group of sales personal, technicians, engineers and support . The training program was exceptional with tremendous amounts of information and tools to help new hires succeed.
ProsThe overall professionalism of coworkers and management.
ConsThe company was in a time of transition and was financially strapped.
4.0
Surviving Turnaround
Each employee hired at Frontier Communications had to essentially "survive" the first round of employment - Working in Residential Customer Service. If you couldn't pass the class, you were not hired. If, upon hire, you couldn't have 2 of 3 months of good sales - you were terminated. After a year of success, without write-ups or warnings, you were allowed to apply for other jobs within the company. These were union positions. As long as someone with higher seniority than yourself didn't apply, you would be considered. I lucked out getting into Dispatch, away from the call center. This allowed me to move into a various allotment of jobs doing everything from Dispatch to Complex Billing and Large Business Sales.
5.0
excelant company
I would work with frontier again if I was given the chance. great hours and the company always took care of their employee. great management team. upcoming company
2.0
Customer Service/Sales Representative |
Industry, PA | Dec 23, 2019
It was an alright place to work
Answer calls, answer customers questions and notate the account. Help the customer with their account and close accounts upon the request of the customer.
4.0
Productive workplace
Worked alongside people doing the same types of jobs as me.
Attended meetings with city and utility representatives to determine copper/fiber placement in Bridgeport and Fairfield.
Worked on Autocad system to design fiber jobs
3.0
Customer Service Representative |
Provo, UT | Mar 2, 2020
Good first job
This was my first job out of high school, I enjoyed working here. They had a lot of different positions and projects to be a part of. I felt a real sense of belonging while I was here.
4.0
Telecommunications local exchange carrier
Maintained electronic and power equipment. Worked with other communication carriers to insure service to residential and business customers. Digital, fiber optic and copper connections for network reliability.
3.0
Enjoyed working with fellow employees and learned a great deal about workilng as a team.Great satisfaction assisting customers.
Each day was different . Every customer's issue was different as well as their personality.Enjoyed working as a team and learned a great deal for the time I was there. My immediate supervisors were excellent. Always had my back. Most of all the director of call center , Gregg was awesome. He was the director the entire time I worked at Frontier.
5.0
Enjoyable
I have greatly enjoyed every aspect of this company, we are truly a family and there is always someone willing to help or help push me along to help in my success.
1.0
Senior Help Desk Analyst |
Allen, TX | Mar 31, 2021
Bad Management
Conniving management, unsupportive. Micromanaged to death, soul sucking work environment. Not a place to thrive and flourish for any employee. Along with sub par services offered to the customer.
ProsNon
ConsEverything is a con here
