Working at Florida Blue (Blue Cross and Blue Shield of Florida): Company Overview and Reviews

Florida Blue (Blue Cross and Blue Shield of Florida)
Florida Blue (Blue Cross and Blue Shield of Florida)
4.0
1099 reviews
Florida Blue (Blue Cross and Blue Shield of Florida) Ratings
4.0
Average rating of 1099 reviews on Indeed
3.9Work-Life Balance
3.8Pay & Benefits
3.5Job Security & Advancement
3.5Management
3.8Culture
Headquarters
4800 Deerwood Campus Drive Jacksonville, FL
Employees
5,001 to 10,000
Revenue
Unknown
Industry
Health Care
Website
Facebook | Florida Blue (Blue Cross and Blue Shield of Florida) company website

Popular jobs at Florida Blue (Blue Cross and Blue Shield of Florida)

 Average SalarySalary Range
Service Advocate
9 salaries reported
$14.90
per hour
$7.40-$22.80
Customer Service Representative
11 salaries reported
$12.96
per hour
$7.25-$19.45
Insurance Agent
3 salaries reported
$15.62
per hour
$7.80-$23.45
Member Services Representative
3 salaries reported
$12.50
per hour
$7.25-$18.75
Telemarketer
4 salaries reported
$13.75
per hour
$7.25-$20.65
Salary Satisfaction
62%
Of the employees are satisfied about their pay
Based on 952 reviews
Benefits
Health Care
Dental Insurance
Vision Insurance
Life Insurance
401k
Paid Time Off
Stock Options
Discounts

Florida Blue (Blue Cross and Blue Shield of Florida) Reviews

Popular JobsService AdvocateCustomer Service RepresentativeInsurance AgentBusiness AnalystCustomer AdvocateAnalystData Entry ClerkTelemarketerSales RepresentativeMember Services RepresentativeClaims ExaminerCare SpecialistClaims ProcessorLicensed AgentAdministrative AssistantSenior Service AssociateUtilization Review NurseAssociateBusiness Systems AnalystQuality Assurance AnalystService AssociateBusiness SupportCase ManagerSenior AdvisorSenior Project ManagerAuditorClaims SpecialistManagerSales ConsultantSpecialistCall Center RepresentativeContractorCoordinatorIT Project ManagerMedicare ManagerMember AdvocateOperations ManagerProject ManagerReceptionistSales ManagerSenior AnalystAccounting ClerkAgentConsultantData AnalystEnrollment SpecialistGreeterHEDIS NurseIT AnalystIT ManagerProgram ManagerRegistered NurseSalesSales CoordinatorSecretarySenior Customer Service RepresentativeSenior Systems AnalystSubject Matter ExpertSystem ProgrammerSystems AnalystAccount ExecutiveAccounting SpecialistBenefit SpecialistClinical SpecialistDeveloperInstructional DesignerMedicare AgentProduct OwnerQuality AuditorRetail Sales AssociateSales Support RepresentativeSenior DeveloperSenior Project ConsultantSolutions ManagerTeam LeaderTrainerUnderwriterWeb DeveloperAccount RepresentativeAdjusterAutomation EngineerBilingual Call Center RepresentativeBilling SpecialistBusiness Intelligence DeveloperCall RepresentativeClaims AdjusterClaims ManagerClerkConciergeControls EngineerCredentialing CoordinatorCustomer Service Team LeadCustomer SpecialistData CoordinatorDatabase AdministratorDirect Sales RepresentativeDirect Service ProviderDocument Control ClerkEmployment SpecialistFinancial AnalystFront End DeveloperGroup ManagerHuman Resources InternHuman Resources SpecialistIT Security SpecialistInsurance ConsultantInsurance ProducerInsurance SpecialistInternJava DeveloperLean Six Sigma SpecialistLinux EngineerManaging MemberPhysicianPlan ManagerProduct ManagerProduct SpecialistProgrammer AnalystQuality AnalystRV TechnicianResearch AnalystRetention SpecialistSenior AuditorSenior Business AnalystSenior ConsultantSenior CoordinatorSenior Data AnalystSenior IT AnalystSenior ManagerSenior Operations AnalystSenior ProgrammerSenior Programmer AnalystSenior Quality Assurance AnalystSenior Quality Assurance ManagerSenior Software EngineerSenior UnderwriterService ConsultantSoftware ArchitectSystems AdministratorTechnical EngineerTruck DriverWorkforce Manager.NET DeveloperAccount Resolution SpecialistAccount SpecialistAccounts Payable SupervisorAdministrative AnalystAdministrative SupervisorAnalytics ConsultantAnalytics ManagerArchitectAsesor/a comercial de segurosAsset ManagerAssistantAssistant UnderwriterAssociate AnalystBCBS of Florida Blue Card RepresentativeBacardyBenefits AnalystBenefits ManagerBenefits RepresentativeBilingual Customer Service AssociateBilling & EnrollmentBilling AnalystBilling RepresentativeBudget ManagerBusiness ManagerBusiness Process AnalystCare CoordinatorCare ManagerChange AnalystChannel ManagerClaims Advocate lllClaims AnalystClaims AssistantClaims RepresentativeClerical AssociateClient ServicesClinical AnalystClinical NurseClinical Support AdvocateCoachCollection AgentCommunications ManagerComp Options Claims PayerComplex Care Case ManagerConcurrent Review Support LeadConsumer Enrollment Merbership BillingContact Center EngineerContract ConsultantContract ManagerContract NegotiatorContract-tempContracted Temp EmployeeCorrespondentCredentialing ManagerCredentialing SpecialistCustomer Care SpecialistCustomer Relations RepresentativeCustomer serviceData CollectorData ModelerData ScientistData Warehouse ArchitectDelivery DriverDesignerDevelopment Operations EngineerDirectorDirector of Creative ServicesDirector of FinanceDisplacedDrupal DeveloperDual AgentEmployment CoordinatorEngagement SpecialistEnrollment AdvisorEnrollment ManagerExecutiveExecutive AssistantFacility SupervisorField MarketerField TechnicianField Technology SpecialistFinance AssociateFinancial ConsultantForecasting ManagerFraud AnalystFront Desk AgentGuide Well ConnectGuide wellHealth EducatorHealthcare Customer Service RepresentativeHealthcare ManagerHealthcare SpecialistHome Health AideHuman Resources AssistantIT TechnicianInbound Call Center RepresentativeInbound Customer Service RepresentativeInbound Sales RepresentativeIncepture TempIndustrial EngineerInformation Security AnalystInside Sales RepresentativeInsurance BrokerInsurance ClerkInsurance UnderwriterInsurance claimsIntern ManagerJanitorJunior Database DeveloperLarge Group Insurance Rater - Temp. AssignmentLarge Group RaterLarge group RaterLearning and Development AnalystLearning and Development ConsultantLegal SecretaryLiaisonLogistics AssociateMachine OperatorMail SorterMaintenance EngineerMaintenance PersonMaintenance TechnicianManagement ConsultantMarketing AssociateMarketing InternMarketing ManagerMedical Records SupervisorMedical Social WorkerMedicare AdvicateMember Resolution ExpertMembership RepresentativeMultimedia SpecialistNetwork AdministratorNetwork ManagerNurse TrainerOn Site Account Advocate (Contract)Operation AnalystOperations AnalystOperations AssociateOracle PL SQL DeveloperOutsourcing ManagerPartnerPayroll CoordinatorPerformance EngineerPharmacistPolicy ManagerPrincipalProbation OfficerProcurementProcurement SpecialistProgram LeaderProgram SupervisorProject AnalystProject ConsultantProject LeadProject Manager/Business AnalystPromotional ManagerPromotions InternProvider/MemberQHP ClaimsQuality Assurance EngineerQuality Assurance TesterQuality Assurance Tester IIQuality Assurance Tester IIIQuality CoordinatorReceptionist/ClerkRecords SpecialistRegistered Nurse - TelemetryRegistered Nurse Case ManagerRenewal RepresentativeRepresentativeReprésentantSAS ProgrammerSales AssociateSales ProfessionalSales TrainerSection LeaderSecurity OfficerSecurity SpecialistSenior .NET DeveloperSenior ArchitectSenior Child Care ProviderSenior Coding SpecialistSenior Customer AdvocateSenior Customer Support RepresentativeSenior EngineerSenior Enrollment SpecialistSenior ExaminerSenior Facility ManagerSenior Financial AnalystSenior Financial SpecialistSenior Informatica DeveloperSenior Insurance AgentSenior NurseSenior Production OperatorSenior Quality AnalystSenior Quality Assurance TesterSenior RepresentativeSenior Retail Sales AssociateSenior SQL DeveloperSenior Sales AdvisorSenior Sales AgentSenior Sales SpecialistSenior Support AnalystSenior System EngineerSenior Technical LeadSenior Technical SupportSenior Universal BankerService Adocovate V/ Claims expertService AdvisorService ManagerSharepoint DeveloperSoft Skills TrainerSoftware Test EngineerSpecialist Tours ManagerStaffing ConsultantStudent InternSupervisorSystem EngineerTableau DeveloperTeam SupervisorTechnical AnalystTechnical SpecialistTechnical SupportTechnical Support SpecialistTechnicianTelephone RepresentativeTesterTraining SpecialistUniversal Member ContactUser Experience DesignerVendor ManagerWellness NurseWellness Specialistconsutlantinsuranceremote

Overall Reviews at Florida Blue (Blue Cross and Blue Shield of Florida)

5.0
Insurance Agent | Doral, FL | Feb 12, 2020
a great place to work and learn.
Great atmosphere with awesome people to work for and work with. Their training is top notch and are always available to assist with any questions you may have.
1.0
Instructional Designer | Jacksonville, FL | Dec 9, 2019
Awful place to work
The team that I was on was clicky, rude and thought it was ok to get the team together to get drunk and kicked out of bars. They admire those employees that backstab their colleagues. It was the single most awful place I have ever worked. simply awful
5.0
Medicare Manager | Jacksonville, FL | Dec 18, 2019
Great Benefits and Lots of Growth Opportunity
Great Opportunities exist. Take advantage of all the corporate learning. Interactive teamwork and great wellness and fitness programs exist for you and the family.
4.0
Customer Specialist | Lake Mary, FL | Mar 31, 2019
Productive and busy
This is a place that offers advancement. I enjoy working for the company but I always keep my eyes opened for other opportunities that may arise. I look forward to continuing my career with the company but should something more suited to my needs become available I may have to consider it.
ProsOpportunities for incentives
ConsHealthcare is too expensive for employees and schedules can change up to twice a year
5.0
Customer Service Representative | Jacksonville, FL | Dec 29, 2017
I loved this job
Blue Cross and Blue Shield is a teriffic company to work for a very family friendly environment. Management always had a positive attitude and were supportive always
ProsFlorida
ConsHurricanes
3.0
Medicare Agent | Jacksonville, FL | Jun 17, 2017
Call center
A lot of rules working in a call center. Not a fun place to work. Commissions keep getting cut, was a good job with decent commission structure, since ACA can't make a living need to move on.
ProsHealth Benefits
ConsLow Pay and commissions
5.0
Call Center Representative | Jacksonville, FL | Jan 8, 2013
Great place to work
Great place to work. When ever you needed assistance there was always someone there to help you.
5.0
Business Systems Analyst | Jacksonville, FL | Jun 15, 2021
Great Company
Great company to work for who really has the best interest in helping employees. Management can sometimes have issues but most of that is people leaving and budget restraints.
4.0
Senior Examiner | Jacksonville, FL | Jun 30, 2015
A good company to work for.
I started as a temp worker years ago. Over time, I got assignments with better pay. Eventually, I was hired as a permanent employee.
ProsGreat time off policy, people were usually cool to be around
Consoffice work isn't exciting
5.0
Customer Service Representative | Jacksonville, FL | Apr 2, 2015
awesome
Great place to work, offers good benefits, great place to advance in your career, great training opportunities, has an onsite gym and good food in the cafeteria, near interstate and restuarants.

Questions And Answers about Florida Blue (Blue Cross and Blue Shield of Florida)

What is the interview process like at Florida Blue (Blue Cross and Blue Shield of Florida)?
Asked Jan 5, 2016
It is required that everyone submit a video interview. This was a real hardship for me because my cell phone is not great and my laptop has very little memory so I was unable to download Chrome, which is required to run the HireVue app being used. I emailed HR and asked for an accommodation but was told that everyone needs to create a video in order to be considered. I spent a whole day off trying to find a place to make my video interview. I tried the public library, the local career center, and another career center. The library did not have video cameras, the first career center made me wait two hours after which I found out that they didn't have Chrome installed and wouldn't install it for me. The second career center computer had something wrong with its audio so I couldn't make a professional video. At that point I sent an embittered email to HR detailing my difficulties and lo and behold when I got home I got a very conciliatory and apologetic phone call from an HR manager there. She invited me to take an onsite interview the following week. The next week I went to the interview only to learn that I still had to use my malfunctioning, cheap cell phone to try and change my password so I could get onto the Hire Vue app. I am 59 and was having a lot of trouble viewing my screen so it took awhile. I was very surprised and disappointed that they didn't have a computer for me to use to retrieve my password on. I mean, that seems like the minimum they could have done to offer a reasonable accommodation. Meanwhile the facilitator from HR and a dude from IT were making small talk when they weren't saying patronizing asides to me like "I have a pair of readers you can borrow" and kinda rolling their eyes at this ridiculous ol' dinosaur trying to get a job (me). Finally I just got really frustrated, burst into tears and left. I told them that I found the whole process very humiliating and was probably disqualified anyway due to my technical difficulties and the fact that I had given HR an honest opinion of their screening process the week before. I honestly don't know why Florida Blue has hitched its wagon to the dubious death-star-black hole that is HireVue. As a former FB member, I can attest to the horrible customer service experience I had on each and every call, so I can only conclude that relying on video interviews is attracting psychopaths, narcissists and exhibitionists rather than people who can actually keep a civil tongue in their heads. This process scares away a lot of honest and sensitive people who just want to work in customer service.
Answered Jan 25, 2019
I had to do a video interview and also a campus interview
Answered Dec 5, 2017
If you were in charge, what would you do to make Florida Blue (Blue Cross and Blue Shield of Florida) a better place to work?
Asked Oct 14, 2016
Bring jobs back to the US. I don't like receiving incorrect information all the time.
Answered Sep 19, 2019
I would come in with a positive attitude with a smile on my face. I believe that the person on the other end of the phone is able to know you are smiling.
Answered Apr 8, 2019
Why did you leave your job at Florida Blue?
Asked Mar 20, 2017
I moved to be with husband
Answered Apr 8, 2018
It was a temp position
Answered Dec 14, 2017
How long does it take to get hired from start to finish at Florida Blue (Blue Cross and Blue Shield of Florida)? What are the steps along the way?
Asked Nov 9, 2016
Applied beginning of sept 2020, (I already had a pre-recorded interview on file from a previous position I applied for in August, which led to a live video interview and then was ultimately rejected... THANKFULLY and I do not know if it was viewed for THIS position) was called mid-late sept to do a phone interview and was offered the job within a few hours. Background check, drug screen and previous employment is through HireRight (took two weeks!!!) I start training towards the beginning of Nov.
Answered Oct 21, 2020
I applied in the beginning of December, had a video interview at the end of December, had a in person interview mid Jan. and was offered the job within a few hrs after the interview. my start date is beginning of Feb.
Answered Jan 20, 2019
What would you suggest Florida Blue (Blue Cross and Blue Shield of Florida) management do to prevent others from leaving?
Asked Mar 20, 2017
Keep their promises and be more flexible with work days/hours
Answered Apr 6, 2019
Treat your top performers well and mentor the bottom performers. Telling a agrnt
Answered Aug 11, 2017