High hopes for this place, but they treat their most qualified people like trash
Was excited to start here initially. Came in with a group of people as the first wave of folks in the new Houston location. We all got along with each other at first, but it quickly turned into a social experiment when some of the people you got along with during training and depended on you for answers and info quickly turned on you once they were given managerial roles. Ironically, management seems to be the least qualified and are hired more for their ability to discipline their employees rather than knowing how to resolve issues. That's when they show their incompetence and will abandon you to deal with all emergencies yourself. The few managers that tried to make a difference and seemed knowledgeable were forced out within months of entering the new center and were replaced with a management team that only seemed to know how to take lunch orders for each other. Same went for qualified techs. Witnessed a team of almost thirty reduced by 3/4 in less than a year with the most qualified team members leaving within the first six months for other opportunities. Also, lots of favoritism. The only place I ever worked for where the most experienced are treated the worst by the least. Level 1 is allowed to completely pass the buck to Level 2, which in turn does the same to the Senior Level. Senior Level drew the short end of the stick in this company. The only way hard workers seem to get "promotions" (they have sneaky ways of making you take on more responsibilities without compe
3.0
Technical Support Supervisor | Atlanta, GA | Sep 18, 2013
Fair to Good
A typical day in my position at WorldPay involved the review of technicians' performance data (in both the incident documentation system as well as on the Automatic Call Director), checking the status of a variety of incident and request queues, the unruffling of feathers where issues were escalated, the creation of processes and procedures (both minimalist and extensive), the analysis of data (oftentimes in Excel) in support of large-scale IT initiatives (the roll-out of Windows 7 across the enterprise was a recent one), the updating of project documentation, inter-team communications with server, storage, network, firewall and other technical teams towards the resolution of technical issues and the sharing of feedback with my team and management.
What I learned at WorldPay: my Service Desk technical skills were expanded considerably at this job as there were numerous proprietary applications with complex issues and there were many opportunities to jump in with the team answering the IT internal hotline as staffing was lean. Additionally, I learned more about the technical workings of computers and laptops as that department rolled up under the Service Desk (I had a subordinate manager who was directly responsible for the management of these Desktop team). My hands-on experiences with both Active Directory (oftentimes via the use of the Hyena tool) and Exchange 2003 Administration were considerable, as well. User access administration was a large portion of the Service
Prosconsiderable number of technical learning opportunities, decent amounts of autonomy, handful of truly intelligent and helpful technical support
This review mainly applies for the Prepaid Card division in Sunrise, FL where I was hired.
Most of the people there seem nice, the Sunrise location is great because there is alot to do during lunch. You have many options to choose from in terms
of places to eat and things to do because of the Sawgrass Mall and the commute is fairly light around the immediate area.
However, there seems to be several problems here that anyone who is joining FIS should be aware of off the bat.
1. There are layoffs almost every three months, the very first week I was there they had a wave of layoffs and one of the middle managers in the division was let go of
just before retirement most likely to deny him full benefits
2. The company HEAVILY favors offshoring to India, I was a Programmer Analyst and during my time there I was on two Kanban teams. The first team had 15 people and 2 of them
were in the United States: me and the team manager. The second team I was on also had about 15 people and I was the only onshore person here. The vast majority of your coworkers
will be based in Chennai, India which is 9.5 hours ahead of US Eastern time. These guys are very good at what they do, but they also make about 1/8th of what an onshore worker makes.
Between this and the layoffs this shows you how much management cares about cost.
3. The division is very siloed. Part of this is because the systems are very complex and there are many legacy components still in production. Another b
ProsLots to do for lunch, nice coworkers
ConsLow pay, systematic layoffs, heavy outsourcing to India, cowardly managers Hi Scott.
No job Security And Awful Management Department and HR Department
A typical day at work is as normal as any other work place when you start. I learned a great deal about Fraud Prevention. Management is Horrible, you can't trust then this is also the same with their HR Department. They fire people left to right on this Fraud Department. They have several Leads and Supervisors that like to bully people. I was a victim of it there by one particular lead and a supervisor. Leads, Supervisors as well as Management in general have a double standard. They have preference for certain employees but not on others. They fired me for no reason and without warning. Some how they made a story that I was hanging up on a Supervisor line we had to call almost all the time for approval because we were limited to what we could do and if for any reason you had to call during lunch time between 11am to 2pm you would have to keep calling and calling until you get someone. They were busy most of the time and on some occasion they would deactivate the line so that we stop calling, forcing us to get up and find someone. The HR Department didn't even bother to find the facts either. Recently I found an ex co-worker that found out from a Supervisor that they wanted to fired me sooner but weren't able to find anything. In Fact this person was shocked when it found my statistic and how good they were. This person could not believe what happened to me. I still have proof of my stats in case somethings happens down the line. They even made a false claim th
ProsGood Benifits
ConsManagement is Horrible to say the least. No job security.
1.0
Customer Service Representative | Northport, AL | Jun 11, 2018
Steer clear of Checks department to save your life
From what I heard from coworkers, there are certain clients/departments at FIS whose employees are generally satisfied with their job even though it isn’t great. Checks is not one of those departments.
1. Mandatory overtime means working 12 hour shifts 5 or 6 days a week. The hours are awful, but because the pay is barely above minimum wage most of us were grateful for the time. At the beginning, bringing home $400 a week felt like a dream but the sheer time spent at work ultimately wasn’t worth it. The schedules are also extremely inflexible, with the less busy morning shifts assigned by seniority to the few brave souls who can make it there for more than 6 months. Otherwise you’re stuck with the night shifts and since this department is chronically understaffed the calls were literally constant for the entire 12 hours. You earned a small amount of sick leave and PTO but it was impossible to use because same day call outs could be a fireable offense.
2. The conditions on the call center floor were also horrible. Uncomfortable chairs and no options for standing desks yet you’re expected to sit there for 12 hour shifts. Time is monitored through the phone system and is extremely strict. You had 2 breaks and a lunch each shift, though each break is spent dashing to the bathroom at full speed then to the break room to check for emergency phone calls or texts before getting back to your seat because the building was so huge it took precious minutes to get from place to p
With so many negative things about this place, I don't even know where to begin in reviewing my experience at FIS Global's lockbox. As the title states, this place is simply a zoo. There is no structure, no work ethic, almost no nothing. Upon my hiring, it took them almost a month to get me computer and front-door access. If that wasn't bad enough, it also took them a month to decide what my start time was for Saturdays. My fellow co-workers for Saturday would complain that I was coming in too early even though I was coming in and starting at the very time stated by my supervisor, almost two hours before any work was ready to be processed. A month later, they finally changed my start time. When I first started, they started training me on the opening function, but because no one wanted to train me or in their own words, "didn't have the time," they switched functions over to date entry. I actually had a person whom was supposed to train me scream at me because I was asking too many questions and wasting their time with only a few days on the job. The person who was supposed to train me on data entry spent more time looking and their cell phone, which no one is supposed to have in the department, than actually working with me. I was trained to open an account one way, but was later scolded for screwing up the account even though my notes backed up the way I had done it. Even worse, because there is no one checking the work and communication is terrible, I continued
Prosokay pay, decent work-life balance
Consno work ethic, too much music playing, no assistance given, abysmal training, no structure, sloppy management and employees
2.0
Collections Assosciate | Northport, AL | Mar 28, 2013
Very demanding work performance and no compensation.
I've been employed with the company for 3+ years and everyday since December 2012 I've been searchingrate something else. Management tends to set high goals for their Collections Dept and when the million dollar amount is collected for the month they want force feed you the idea that 1% of what you brought to the table is fair!
If they discontinue commission for this job all tenured agents will leave! The starting pay rate is atrocious and the preferential treatment that's given to those that brown nose is ridiculous.
I've worked with the company long enough to see many come and go. You are given annual merit increases between 06¢-19¢ If you're a standard floor rep (and that's per year and performance based). I can guarantee you will never see above that amount regardless of perfect attendance and what millions of dollars you bring in.
Management acts accordingly depending on how they "feel" about you and not performance. The turnover rate for my department is astounding and the only reason is because management does not compensate or reward for any actual "hard" work. If you're given the example of the agents that make exorbitant amounts of money in commission, take it with a grain of salt because those are the agents that are shown extreme favoritism.
The false promise of working 1 weekend a month for full time employees hasn't been true since 2011. And the management handles supervisor calls in a fashion that's distasteful. For example, you would have an irate consumer
The best parts of this job are the people you work with and the benefits start right away. Its a call center environment and I averaged about 90 inbound calls a day. The job title is fraud associate and the idea is suppose to be fraud prevention and protection but the guidelines that they set for you are customer service orientated and they place to many restraints on you when it comes to verifying security if you think the call is suspicious your not allowed to ask any probing questions with out getting permission first. Some of the management is good but for the most part they don't care about you, to them you are just another cog in the machine and are easily replaceable. I was given 2 months to improve my QA, during these 2 months they were constantly changing the procedures and security verifications and scripts giving us usually one email and a week to adjust before they penalize you for it. I would come in from my day off and procedures would change would change majorly and they would expect you to adjust immediately with little explanation on what actually had changed. My team leads and senior reps were awesome, but the over seeing manager dragged his feet on everything and would take up to a month and sometimes longer to get back to you on anything. He was more concerned with taking smoke breaks and talking to other managers. I would have to walk past his desk to see if he was even at work. He was never out on the floor with his team. This company does not care for t
ProsBenefits, coworkers
Consmanagement, constantly changing procedures, personnel and upper management, mandatory OT
LOW PAY! HORRIBLE MANAGEMENT! MESSY OLD EMPLOYEES!
This company is a job mill where you just get hired easy and fired easier. The employees hate their job and the company but in Alabama, especially the Tuscaloosa/ Northport area there isn't much else available but fast food restaurants and temp services. I would tell anybody to NEVER work there and NEVER EVER recommend working their to anyone you know.
If you do collections for them they will say its 8.00 a hour plus un-capped commission and then point out a selected few who make the commission. But the kicker is the rules and quotas for commission change every other week so you will NOT make commission...so what happens next? After you start missing commission they start coaching, then after a few more coachings its a write up and after that you are fired before long.
All in all, its a cheap almost...well it IS a criminal company in my opinion because they DO violate the FDCPA and will make you as an employee do it!
As a matter of fact, any college students who were contacted by FIS or "Complete Payment Recovery Services" during March of 2012 through May 2012 you were the people they were breaking the FDCPA with because they never sent any of you any letters in the mail prior to contacting you to collect on your rented text book. This is 100% true, so if you know anyone who ever said a collection agency called them about a text book they rented and they were collecting on behalf of Barnes and Noble but they would not move forward with the reason why they were calling because
Prosthey hire anybody
Consbad management from the top down, low pay, bad hours, horrible environment
Do not work in Credit. Let's start with the fact that almost every other department is allowed to have their phone. In Credit Its an automatic final if you are seen with it or if it RINGS!
You will have 30 mins a month of unscheduled time form your desk. So ladies if its that time of the month, or if you ate some bad food. Maybe you're thirsty from taking calls back to back and need a drink. You are only allowed to leave on scheduled breaks or your lunch. So they force us to work a mandatory 10 hours extra a week and you can't even use the bathroom when you need to. Go over the 30 mins of unscheduled time by 1 second and expect a writeup ( Get us to writeups, if you work at FIS for more than 4 months you'll have a desk full of them) 4 writeups of going over unscheduled time in 1 year of your employment TERMINATION.
You will be written up for everything. Calls have to be scored at a level of 95% or higher. YES a 90 at FIS is a failing quality score. To put it in perspective if you do 2 things incorrect on a call its a FAILURE! (Example forgot to say customer name, or put the customer on hold for more than 2 mins)
The calls are repetitive. Don't let them fool you. They will teach you 3 skills. However, because the people who control the calls you receive are all the way in INDIA! They will probably give you one single skill ALL DAY LONG.
Management wasn't bad, very little micromanaging is a plus. However, my Manger wrote me up for some ridiculous reason. I didn'
Questions And Answers about FIS Global
How are the working hours at FIS?
Asked Jul 6, 2016
40 hours plus mandatory 10 hours of overtime run while you can!
Answered Feb 8, 2021
This job is for a person with no life they also don't pay enough for all the different jobs you will be doing! Once you get hired in a department, they train you to take calls for other sets with NO pay increase! #Facts
Answered Jan 11, 2021
If you were in charge, what would you do to make FIS a better place to work?
Asked Feb 17, 2018
Reduce the obsession with security (I have to remember about 12 different passwords so of course I write them down) and try and consolidate many of the various systems and products.
Answered Jan 13, 2021
I'd fire all the management & human resources & hire people who care more about work then friends & office politics.
Answered Dec 7, 2020
What is the work environment and culture like at FIS?
Asked Jul 6, 2016
Overall, company is 4 stars. Morale could be better. Culture is changing. You can tell they care at the top and are trying and implementing new policies. There’s a lot of tech jobs in the area and competition for talent is high so if anything it’s a good place to start your career.
Answered Sep 13, 2019
Very positive, but an extremely high client load. The average client load for one Account Manager is anywhere from 25-35 clients.
Answered May 18, 2019
How long does it take to get hired from start to finish at FIS? What are the steps along the way?
Asked Jun 17, 2016
During my hiring process at Worldpay hiring process was short and quick
Answered Oct 18, 2019
I was notified with a few days (offer letter email) of interview, 2 days later email for background, and benefits have to be filled out and returned, within 24hrs email for drug screening and additional background which will take 24 to72 hrs to complete. So over all the process is about 1 to 2 weeks if in compliance of what they ask.
Answered Nov 5, 2018
On average, how many hours do you work a day at FIS?
Asked Dec 9, 2016
10-12+ hours a day. 50-50+ hours a week.
Answered Jun 7, 2021
Lots of over time when they allowed it to exceed sales goals. 80 hour pay periods now with no allowed overtime.
