Overall Reviews at First Data
2.0
Frequent Restructuring
While I was there, First Data had a corporate culture of 3 major layoff events per year balance with a quarter spent rehiring. For a week after every layoff, productivity went down to nearly zero.
3.0
Incentive to work
Management treated some team members as if we were in grade school. No incentives. Only the big producers seemed to get richer as were able to work at special times and others were excluded. The monthly awards and recognition meetings could have been more inclusive. Same people won the awards.
ProsAble to work as a full time employee and not a contractor
ConsNit picky when it came to personal activities on breaks
4.0
Provides excellent sales training but...
Great company to work for. Very generous. Great management but very high stress for a beginner like me. I was a business consultant. I do miss the training events and rally days. It was great while it lasted. Thank you for the experience First Data.
5.0
Learn and grow
I loved working in First Data because I got the chance to learn and grow. I was given the chance to move to different departments after I showed my productivity with excellent. Moving to different departments and working with different groups of employees gives me more knowledge about the company and its customers.
3.0
Information Technology Specialist |
Omaha, NE | Jul 31, 2017
Productive and Fast-paced with both Foosball and Ping Pong to relieve stress.
A typical work day was fun, varied, and had many opportunities to share and collaborate. There were lots of moving parts and always more work than the time to complete it. The hardest part of the job was not being able to say no to accepting any more work in a given time period. The most enjoyable part of the job was seeing more projects being completed than you could imagine ever being able to do.
ProsNever a dull moment
ConsShort breaks, stressful
2.0
Not much of a future to grow or advance in the company
Limited growth potential and advancement is non existent, it's a rarity for moving up in the company. Management was lacking all around. Not many incentives.
4.0
Good company to work for overall
I enjoyed working for TRS within First Data. My only concern was the lay offs that occurred 2-3 times during my 2 years there which seems like a lot to me, but I’ve also never worked for a company during a lay off.
2.0
Wold not recommend
It is a very stessful work environment, poor management, low pay, and no job security, not many opportunities to move up in the company. It is ok for a first job.
5.0
Senior Customer Service Representative |
Hagerstown, MD | Jun 18, 2019
Great workplace and enjoyable co-workers
First Data provided a fast-paced but efficient call center environment. A typical day at work included taking a variety of calls from merchants to assist them in problems or questions related to their point of sale machine or charges related to using those machines. I learned many details about how the machines function and how the business benefits from the companies that use them. It showed me why excellent customer service was a necessity in order to retain customers in a world where they could choose any merchant processing. There were incentives for perfect attendance each month and bonuses for well-done performance. These incentives and bonuses created a competitive atmosphere to better myself and do more for the company. The most difficult part of the job was when a machine was giving error messages and I was not physically present with the machine to trouble-shoot it and get it back up and running every time. I felt a sense of accomplishment when merchants called in while angry and by the time their issue was resolved with me, they were calm and their needs were met.
2.0
Not the worse job
Will not go back to call center representative, most stressful job I have had, now in production still stressful but definitely better than being on the phones
ConsVery stessful
