Customer Service Representative Resume Sample

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Lillie Sargent

Orlando, Florida

Customer Service Representative, Curia
December 2019 - Present
Orlando, Florida
  • Provided friendly, personalized service to customers by answering questions, providing solutions and conducting research
  • Increased sales of 10% by finding and recommending products customers may be interested in
  • Increased customer satisfaction by 21% by asking customers about their experience with the company
  • Distributed positive employee feedback to other employees through weekly employee surveys
  • Received and entered data points such as customer names, addresses, phone numbers and credit card information for 120 customers per week
  • Conversational in Spanish (able to meet all customer service requirements with Spanish speakers)
  • Trained 3 new employees in customer service script recitation, conflict resolution and data entry practices
  • Able to set up laptop, headphones, microphones, Skype or any other chat client service to converse with customers
Sales Associate, Horizon Sales & Marketing
December 2017 - December 2019
Orlando, Florida
  • Represented the company at a local fashion show, selling custom swimwear, wetsuits and surfboards to 500+ customers
  • Trained new employees in effective sales techniques and the company's products
  • Managed a team of 10 employees, increasing sales by 10%
  • increased employee morale by 27% by creating a fun, friendly and positive workplace
Receptionist, Fluffy Phone Services
February 2016 - December 2017
Orlando, Florida
  • Maintained a positive attitude and strong customer service skills, handling all phone calls with great care and attention
  • Managed a team of 40+ receptionists and 5 customer service agents to ensure the highest level of service for the company's clients
  • Outmaneuvered the competition by keeping client records in order and ensuring each client had an accurate file
  • Took a customer request and took care of it, resulting in a new customer for the company within 24 hours
High School Diploma
Vista High School, Graduated 2016
Orlando, Florida
  • Firewall
  • Bilingual
  • Microsoft Office
  • English
  • Sales
  • Microsoft Excel
  • Cashiering
Three resumes of different designs

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