Full Job Description
Apply today! Hourly rate is $18.00/hour. This role requires residency and maintaining residency in (Minnesota, CST, Wisconsin, CST or Texas, CST) if offered the role.
About us:
As a Fortune 50 company with more than 350,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.
Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It’s how we care, grow, and win together.
The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target’s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.
FRS includes several contact centers focused on the quick and seamless resolution of a variety of issues. From REDcard® Guest Services to the Client Support Center (CSC), we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. We directly support Target’s bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best, from headquarters to stores to distribution centers.
As a Home Based Sr. Specialist in RedCard Fraud Prevention (RCFP), you’ll take the lead as you manage credit bureau and direct ratings disputes from cardholders, all while responding appropriately with accurate information. You’ll validate that all Fair Credit Reporting Act guidelines are met and disputes documented, processed and resolved within Federal regulations following retention guidelines. You’ll do all of this while working closely with peers, leaders, and other partners as needed to ensure accurate and timely reporting and completion of work. You’ll also work in a multi-media environment (emails, phone calls, chat messages, and letters) that’s challenging and fast paced, requiring you to prioritize work accordingly.
Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.
Start Date: 2/14/2022
Day 1 Schedule: 8:00 AM – 4:30 PM CST
Training Schedule: 8:00 AM – 4:30 PM CST
Permanent Schedule: 40 hours a week - 11:30 AM CST - 8:00 PM CST, working every other weekend. An additional day off will be provided when there is a weekend day worked.
The additional day off will be variable.
Variable: not consistent or having a fixed pattern; liable to change.
About you:
Reside within one of the following states and time zones:
Minnesota (Central Time Zone)
Wisconsin (Central Time Zone)
Texas (Central Time Zone)
High School Diploma or GED
1-2 years credit, fraud or related experience
Experience with Main Frame applications
1-2 years of previous guest experience or customer service experience
Proven superior verbal and written communication skills, including listening, negotiating and decision making skills
Ability to interact with guests and team members in a professional manner, show empathy, and de-escalate as needed
Ability to use various information sources to answer questions, identify problems and appropriately resolve guest issues
Strong technical skills, ability to work within multiple systems, and high proficiency with PC/Microsoft applications
Access to a home workspace that is clear of noise location to perform the role
Hardwired internet in your home location (Hardwired: using an Ethernet cable to directly connect the Target-issued computer to the modem or router)
Meet the minimum bandwidth requirement of 40mbps download/5mbps upload
Ability to engage via a Target issued web camera for required meetings, trainings and/or interactions
Ability to safely lift and carry up to 25 pounds of equipment
Additional Home Based requirements:
From time to time, and upon request, you may be required to complete an internet speed test and email a picture of your speed test result to your leader.
You will be required to deactivate wireless capability when using Target equipment during your work hours.
You will be required to save emergency and work telephone numbers (not including online resources) and other required notices in a conspicuous spot in your home workspace.
If there are lengthy disruptions to your power or internet service, you will be required to follow specific Target processes which may include taking unpaid time off if applicable.
You will take reasonable care to prevent unauthorized disclosure of or access to Target property or information by others in the home worksite.
You must log off or lock your Target issued computer when you are away from your workspace.
Target-issued equipment can only be used for Target business purposes and printing and/or storing proprietary information is not allowed.
You must keep your workspace free from any personal cell phones, tablets or other such devices (especially video and audio recording devices).
You must maintain Target’s dress code expectations while working from home.
You must maintain only one designated work location.
You may be required to commute to a designated Target office site in certain circumstances.
You must use the surge protector that will be provided with your Target-issued equipment.
You will not be reimbursed for any home office costs, such as internet, office supplies, or desk furniture.
You are expected to follow Target’s “Ergonomics in the Workplace” document when setting up your workspace and to ensure a safe work environment.
You should have a working smoke detector in or near the workspace.
You should have a first aid kit accessible near the workspace.
You will be expected to set up all issued Target equipment in your home workspace.**
You will be expected to disassemble and return all Target issued equipment as directed by your leader upon request and/or upon the ending of your role.**
By submitting an application you acknowledge that you can meet all the above listed requirements
**Target will provide a reasonable accommodation to a qualified team member with a disability that prevents them from meeting this requirement, consistent with applicable law. If you believe you require an accommodation, please inform TA so that we can engage in a conversation to discuss possible accommodations. Americans with Disabilities Act (ADA) Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information
Americans with Disabilities Act (ADA)
Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.
Qualifications: