Senior Bankruptcy Specialist | Florence, KY | Sep 21, 2014
Great benefits, but you earn it.
DISCLAIMER: My perceptions below are simply my observations and opinions which have accumulated during my tenure at said company, and have neither been proven legally nor are meant in any way to affect one's perception or opinions of doing business with said company.
The good:
I love my co-workers - you simply could not ask for a better group of people by and large- and my jobs that I have held here have been satisfying. They have a cafeteria and a work out gym on site. Benefits are awesome~ health insurance, 401k, stock investing. They have an over the top charity drive for United Way every year and you can donate pre-tax out of your paycheck. It is a young at heart culture, and workers of ALL ages, cultures, races and lifestyles are represented.
Citi encourages volunteer times for workers to give back to the community and gives workers one 8-hour day to do so per year. There are opportunities for some people to carve out their own niche if they like you. They are very family-friendly, which is nice to see. Dress is business casual and opportunities for "dress down" passes to be earned by workers. There are yearly raises with pay scale caps. Tuition reimbursement is offered.
Citi offers "skip level meetings" with the boss ABOVE your boss, for things such as status meetings on issues and processes. Most people ARE trying to make things better.
The bad & ugly:
(Apply disclaimer here, please.)
MY PERCEPTIONS and EXPERIENCE as employee:
Prosbenefits are great, co-workers are usually great
Consif you're not "in" forget about advancing, regardless of your qualifications. mid-management has little to no clue, or is directed by those who have little to no clue.
3.0
Loss Prevention Manager | Irving, TX | May 21, 2014
Loss Mitigation Specialist
This position required a high amount of training, Certification and Specialized knowledge. The pressure to perform was immense and the style of micromanaging even in a Work at home environment was punitive at best.
There was no consideration for the ability to utilize judgment , thinking or decision making.
The fact that this was a Work at home position, did in no way compensate or reflect the Heavy compliance tasks and metrics that were required everyday and changeable daily.
I was a consistent high performer collecting an average of 260K per hour. I did receive bonuses most months based on performance.
My position was as Front Line Problem Solver who was required to give many Options and Solutions, as well as to Educate customers who were in Serious Default and Foreclosure on their Home mortgages within a metric of 7-11 minutes per call.
In addition, I collected large payments to cure defaults, collected income and expenses from each customer within guidelines to set up Repayment plans to cure defaults within Compliance Guidelines for that particular type of loan such as FHA, FNMA, FHLMC, CBNA , VA and private investor loans.
Additionally I ran customers through the Mortgage Assistance Tool to determine initial eligibility for Loan Modifications or Restructuring to lower the interest rate and payments and to bring accounts current with a new doable payment to prevent Foreclosure.
I interfaced with 3rd party Vendors, Attorneys representing
Pros100% Remote Work position, heavy training and increase in knowledge and systems, 401K benefits, health benefits
Consheavy metrics, High Stress and Volume, work required not in line with Salary
5.0
Executive Assistant to Chief Financial Officer | New York, NY | Jan 23, 2013
Professional Atmosphere working with Executive Senior Management
As a Senior Executive Assistant, I was one of the youngest Assistants at such a high level, I moved up to that level very quickly during my tenure at Citi. I was specifically requested by the Chief Risk Officer of International Cards to work for her; an offer impossible to refuse, after only 2 years of working for Citi.
I learned much about the corporate culture while at Citi, as my background had been 100% theatre management and production up until I started working at Citi. I learned that being the assistant to an Executive Head within an organization as large as Citi required much "finesse" and the importance of the organizational structure in a culture that was so heavily balanced upon senior management.
While starting as an Executive Assistant (from a temp position supposed to last only two weeks) and moving very, VERY quickly up the chain to Senior Executive Assistant (the highest classification as an assistant), I learned that the senior executive management NEEDED to BE managed, in order to manage themselves. They needed a strong, dependable right hand person that they could trust to put the correct presentations into their hands and walk into a meeting and never even look at the presentations. To work for such high management required a high level of personnel management of the management, and part of that required oneself to have the answers ready before the questions were asked.
As the youngest Senior Executive Assistant, it was difficult to connect with the oth
Prosability to be given additional duties above and beyond those of an senior executive assistant.
Conslimits to moving above senior executive assistant level, as well as limits to salary increase due to "level" evaluation v/s work contribution.
Great benefits and a laid back work environment, with some drawbacks
My experience with Citi has been bittersweet. I really love the vacation time I have earned over the years, over 3 weeks, almost 4 when you add in floating holidays. Keep in mind as you read this that much of my experience at Citi is from a Customer Service background, mostly on the phones taking inbound calls. Customer Service can be difficult no matter what company you are working for. Someone applying for a different position within Citi may have a totally different experience than I have. Those working in Customer Service often deal with a variety of situations, that can include lots of irate customers who can be demanding and verbally abusive to you at times. A big part of being successful in a Customer Service environment is that you have to let a lot of things people say roll of your shoulders, this can sound easier than it really is. Not every caller is rude, angry, or demanding. In fact, the vast majority in my experience just need help with something and you are there to help them. I currently work in Online Support, which while still on the phones feels more rewarding because I feel like I have really helped someone by the end of the call. There are lots of websites managed by Citi, so I am constantly busy taking calls and managing website issues that may arise. If you are on the phones, it can be very busy at times where the calls are back to back, sometimes for the whole day. This can mentally wear you down, especially if you are dealing with a lot of irate custo
ProsYou earn a lot of vacation time, good benefits, laid back atmosphere, very business casual work attire.
ConsPay feels low for the stress you deal with on the phones, phone calls can be stressful at times, little input on the big decisions that can negatively impact customers
2.0
Customer Service Representative | Jacksonville, FL | May 27, 2015
A great learning experience with no future
My time at Citi has been a truly wonderful learning experience. I cannot put into words all the things I've learned, not just about how credit works, but also the ins and outs of working for such a huge corporation. My teammates are amazing, and no matter how long one of the employees has worked there, each of us is willing to share whatever information and knowledge we have, and cheer each other on. A lot of this I would think is due to our manager who tries really hard to motivate the team to get their numbers up, and even when someone isn't making never looks down on them or publicly shames them. He simply pulls them in his office, explains what's going on, and sees what's going on with the representative that is getting in the way of their performance before asking what he can do to improve the situation. A typical day is coming in, having 10 minutes to set up your workstation, before logging into the phones for the rest of your shift. You're only allowed to log off when it is your scheduled break time, if a manager calls you into their office, or the occasional account maintenance or equipment failure. The most enjoyable part of my day has to be all the additional work I get to do on behalf of my manager. I am one of our teams focals, and so it is my job to remind my teammates of any pending callbacks they have and assist them with any questions they may have in doing said call back. The hardest part of my job has to be that I see no future not only with this company, bu
It all depends what business division you work in. The bonuses are (generally) laughable for a fortune 500 company. That is a reflection of upper management's structuring of the particular division you work in and MOST keep the money at the top. If you get anything, know you are reimbursed in bonuses based on your pay scale, not on the work you do nor the performance. Literally I have gotten nothing for doing a good job here. I have known personnel who get top ranked (and they watch how many of those they give out) and they have gotten nothing. Again, laughable. What's worse? The employees just stay here. Many jobs are very simple, boring even. But then others, you are overworked and earning your boss' paycheck. Scope creep is rampant as a lot of management can talk great strategy but cannot execute their way out of a wet paper bag. The hardest part to deal with is politics and employees not willing to help one another, which is not always 100% prevalent; however, it is a lot of the organization. They talk about digitization and next level for the future, but they execute poorly,if ever. Talented, younger folks who are smart leave quickly. So then the same outdated ideas for people that started years ago is the population that end up staying here. And people stay here for years upon years upon years. The benefits (time off, insurance) are really really great - but know you also pay into insurance depending on your pay range. And when you take time off, it's a load to catch
ProsTime off is excellent, Pay is good, Insurance is great, Working from home is an option
ConsNo bonuses, performance management process is laughable, a LOT of talk about strategy and next level but extremely poor execution on anything
********DO. NOT. WORK. HERE.******
I know this is a long review, but please read the whole thing before you get yourself into this mess.I quit on the spot without any sort of prospect for a new job, because I couldn't take it anymore. There's a reason why they have such a high turnover rate!
The job title is "Cash and Collateral Analyst", but let me tell you, you don't analyze anything. All you are ask to do is cash a customer out of their stock/bonds or process the money they are putting in.
This may seem like a simple and appealing job, but it is NOT at all. Where to begin...
First:
training is terrible. Your co-workers train you, which could be fine. But they go too fast and get irritated if you ask them to slow down. Due to the amount of information that you need to memorize, this can be cumbersome, but don't dare ask the same question twice, or they'll get irritated.
Two:
management does not get the concept of if you aren't taught something, you will not know it. I can't tell you how many times I got a phone call or pulled aside yelling at me, asking why i did not do something. When I would simply say "I was never told to do that, or shown how to do that" they don't apologize, but simply say "oh, well you should have....just known?." I don't know, there were some things that I was so frustrated with this, that I nearly walked out. There is no training plan at all. They just show you how to do it once or twice and then say "have fun!"
Management
ProsCan kind of come in whenever you feel, decent health insurance, etc
Conseverything everything everything
2.0
Loss Prevention Manager | Irving, TX | Feb 21, 2018
3 years on the jobs 2 years 8 months too long
First job in a collection agency, start it in front-end collection's, after a couple weeks of being yelled at cussed at you kind of got used to it so that's was that was the job but there were an awful lot of nice people as well. 8 Intuit the team was transitioned to a HAT team " homeowners assistance team", strictly dealing with homeowners applying for the Home Affordable mortgage program or more commonly known as HAMP. This is where the train came off the rails some of the angriest people on the planet was your customer base and really not the fault of the customers they were repeatedly asked to resend pay stubs bank statements tax returns cause for some reason they either got misplaced lost or the loan officers took too long and they were time-sensitive documents are they had to be updated. Each time it was the homeowner's responsibility to fax these in at their cost. After a little over a year of doing this was offered a position in the Freddie Mac pilot program. There were three teams of roughly 12 members per team, you were given a portfolio of somewhere between 150 to 200 clients or homeowners to call on range everywhere from 3 months past due to borderline foreclosures. This was probably the best job on the floor and the ham job that I spoke about earlier really was honestly a punishment job if you had that. The Freddie Mac position was a lot more relaxed than the over-managed micromanaged poorly managed teams that were Elsewhere on the floor. This program came to an
I started out in this position extremely optimistic. Having never had a call center job I didn't know what I was getting into. Citibank being a global bank is consistently changing these changes affect all the workers on a daily basis. I was hired for one position, just as I started getting good they added to my job. By the time my one year came around I was doing 4 times my original job plus projects. I got the opportunity to rewrite the guilds and help teach new employees.
Although my pay had only went up $3 I didn't mind all the extra work. I really enjoyed my job and the constant changing and what I had to do but the job interesting. The department that I was working and had little room for promotion so I decided to switch to a new Department. Right after switching to that department I was informed that they were going to be getting rid of that department and they put a time stamp on the longest possible link my job could last. And the department that I had came from and disappearing while I was still going through training for my new position. Ultimately I left because of the uncertainty regarding my job. Being a mother with two small kids I can't take the risk of coming in and finding out that I have two weeks before I'm gone I need to know so I can make arrangements. Having no guarantee that even if I switch to a different position I would make close to the same pay was very frustrating. I might have only been an extra $3 for my higher pay but worked very hard to
ProsChange, culture, pay
ConsHours, stress, advancement opportunity, change, conflict and group management
The position started off pretty well. The branches had a happy atmosphere and seemed like a very nice place to work. Co-workers were extremely helpful and patient when it came to training and interacting with new hires. Teamwork was present within the branches, and the Personal Bankers worked very well with tellers to help them with referrals. Branch managers were supportive and encouraging. This all began to change over the year I spent with Citibank.
Regional level management was extremely nasty to branch level managers and employees, including personal bankers and tellers. The emphasis is on monthly sales and customer service goals (KDS Score). Even if a Personal Banker was doing extremely well in one category, for example HELOC, regional managers would pressure them to sell personal loans or custom lines of credit. Each branch serves a different demographic of customer, and some branches have clientele that have no need for a $5,000 personal loan or even $30,000 line of credit because of the value of their assets; a HELOC is just a more appropriate product.
I also witnessed some unethical selling, due mostly to the fact that bankers began to get pressured to meet set goals for each type of product. When they need x amount of $ in each category, they are pushed to sell inappropriate products to the wrong customers in order to achieve these goals.
For Tellers, the pressure is strongest for KDS Scores (customer service metric). You can have low sales numbers but ge
ProsGood Benefits, even for part-time employees. Good pay
Working within a team is an essential component in todays world, be it on an academic or professional level and I believe to have competently displayed my teamwork skills over the years.
To pick out one example, it would have to be during my internship at Citibank in the Business Planning & Analysis Division. I was part of a three man team including myself. My supervisor had spent the previous week educating me on how to derive a specific set of data from our database, which would eventually have to be inputted into a consolidate model. I successfully completed the task asked of me with good results. However, our team had come to learn that the specific area covered by this project would be carried out by the Planning & Analysis team in Mumbai from now on.
My supervisor was now to teach a member of the Planning & Analysis team in Mumbai the same maneuver that was taught to me. However, busy with a prior project, my supervisor decided to duly pass over the assignment to me, displaying confidence in my abilities. Once again, I did not disappoint, successfully teaching the maneuver to my colleague in Mumbai over the phone by the end of the week.
I was extrememly proud of the responsibiliy that was handed over to me, in addittion of course, to the eventual successful outcome of the assignment.
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During my internship at Citibank in the Loans Marketing Division, I was assigned the task o
Questions And Answers about Citi
What is the interview process like at Citi?
Asked Jun 15, 2016
The phone interview with HR was basic and easy. Just simple questions and getting you familiar with your potential job role. For the actual interview with someone in your department or manager it will be technical questions, along with the standard interview questions. If you are apply for a role in software, IT, or any network relation position, there will be several technical questions that you may want study for and review. Do your best and it will be fine.
Answered Apr 24, 2020
Very rushed and like if you have a heart beat your hired
Answered Feb 8, 2020
How do you feel about the future of Citi?
Asked Nov 17, 2016
Future is bright many employee of longevity
Owning homes and taking care of family bills excellent benefits pay & kob
Answered Aug 10, 2021
We continue to grow strategically - bringing in new partners and clients. Citi will be around for many, many years to come.
Answered Oct 1, 2019
What advice would you give the CEO of Citi about how to improve it?
Asked Oct 30, 2017
Since Mike Corbat has already been taken to task by other business leaders and Congress alike for his lack of morals, nothing anyone can say will ever make him treat his workers like human beings.
Answered Feb 29, 2020
The focus on AHT doesn't allow enough time to take care of customers with the quality that Citi claims to be striving for. Customers are transferred, or given wrong info only to speed up the call. Then the rep that DOES try to fix things for the customer is penalized for their AHT (average handle time) is higher than the coworker that is not helping the customer. My understanding that this is not with all the portfolios that Citi handles
Answered Jan 30, 2020
How long after the phone interview before you hear back? Also how long was the phone interview?
Asked Jun 4, 2017
Phone interview is approximately 15 minutes. If successful, you’ll generally be told at the end of the phone interview if you’re being passed on, in which case you should have a face-to-face interview within 3-5 days.
Answered Oct 1, 2019
15 minutes and an additional 2 weeks for background check and drug screening
Answered Jul 6, 2019
If you were in charge, what would you do to make Citi a better place to work?
Asked Oct 8, 2016
I believe they should embrace sharing best practices between employees in which ever Department they may be in. So many procedures utilized can get more complicated than needed because the way
they are being done. I also feel there sometimes is a disconnect in communication between Management and staff. Rather than asking if you know about something or letting you know about changes they assume you do know even though you never been informed.
