Overall Reviews at Caption Call
4.0
Part time job
Being a Caption Agent, Customer Service Representatives, has helped me a lot more in life than I expected. I love helping others and this is a great way to do it!
5.0
Productive workplace with many new things to learn.
I learned so many computer skills and how to communicate with people over email. I had flexible hours and I felt comfortable asking my manager and coworkers for help. The hardest part of the job was making sure that I got to a point where I didn't need to ask for help.
5.0
Communications Assistant |
Utah | Jun 29, 2017
Good fun place
Good fun to place. It takes time to learn the culture of the place. But it is fun once you get the hang of it. Opportunities to move up in the work place.
3.0
Simple job
Its a simple job, you listen to telephone conversations and repeat verbatim one side of the conversation. Pay isn't a liveable wage.. if you do get a pay increase its only a few cents at a time, but they stopped doing that. Management only cares about roster goals. You are just a body in a seat to them.
Proseasy work, desk job
Conspay, management
5.0
caption call work culture
it was ok. their employee appriciation was amazing . they are flexible with your schedul
the on thing i didnt like is if you are part time you cn go to full time but if you are full time you have to completely quit and re apply to the company to go part time ... it sucked i tell you what ..
Prosfree4 lunch on employee apriciation days
Consso impersonal
4.0
Customer Service Representative |
Phoenix, AZ | Jul 31, 2018
nice lunchroom
nice lunchroom, with walking paths outside for breaks and quiet spaces to relax. easy days, with a relatively simple job that is easy to train for if you have the mind for it.
5.0
CAptioncall
I enjoyed working here I would stay if I was not leaving the state to find a place to live to raise my family. They have a wonderful office life and great employees
2.0
Get comfortable in Warm Doo Doo Here
If you have no drive and just want to sit and talk through a microphone all day, then this is the job for you. It's hard to caption every word a person says, you miss some or think you hear something and say it and when you are wrong, you get called on it. Weekly testing and people testing you randomly. Never fails each week. Adherence is big, attendance is big, everything is such a big deal except the pay.
If you want to work for minimum wage forever, work here. Raises of about three cents per hour per year is what you will get if you ever get anything. You are not valued here. You are a number.
2.0
Gets old very fast
Be prepared to listen to stupid people most of your day. The calls can be stressful when it's somebody who doesn't speak clearly (which is a lot of the time). Also be prepared to caption a lot of southerners with heavy accents. This job is decent for students, but they occasionally don't work with your school schedule like they say they will. If you are in a higher position and need to change your schedule, you will most likely get demoted and replaced. The raises are absolutely garbage. The highest raise is 0.10$ PER YEAR. It caps after 5 years.
ProsIsolated work
ConsBoring, repetitive, and tedious.
2.0
Poor Management and Culture
Management is lazy and the employees behave poorly. Feedback can take a few months. I came in to reapply after looking for a new job for a while. My manager lied about the hours they had available.
ProsFlexible scheduling
ConsPoor management
