Call Center Representative Resume Sample

Call center representatives have an important job to do and a resume is the perfect way to showcase your skills and experience. The following free resume sample for a call center representative is designed to be simple and easy to follow, making it easy for you to customize in a way that highlights your skills and experiences, making you stand out from other applicants.
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Campbell Eastwood

Chicago, Illinois

Call Center Representative, The Phone Company
July 2019 - Present
Chicago, Illinois
  • Wrote and implemented a new customer service script for Spanish speakers
  • Conducted research and analyzed data to determine the most common customer behaviors
  • Implemented new customer service scripts to increase call center productivity by 15%
  • Provided training to 8 new employees in sales and customer service processes
  • Created a new automated email marketing campaign to increase newsletter sign-ups by 30%
  • Managed and maintained a customer database of over 1000 customers
  • Created a social media policy for 10 social media accounts, including Facebook, Twitter, Instagram, LinkedIn and YouTube.
  • Generated $50k in annual revenue from selling advertising space on social media accounts
Housekeeping, Marrakech Majestic Suites
April 2018 - July 2019
Chicago, Illinois
  • Responsible for daily cleaning and maintenance of office space, recording the level of cleanliness on an online maintenance log
  • Trained employees in housekeeping practices, resulting in a 21% decrease in employee turnover rate and an increase in customer satisfaction ratings
  • Generated an additional $10,000 annually by operating a student housekeeping service for 5 months
Crew Member, Standard Shipping
August 2016 - April 2018
Chicago, Illinois
  • Helped manage a crew of 8, including 6 employees and 2 managers, responsible for on-site bar opening and closing, as well as afternoon events
  • Handled requests from customers, bartenders and managers to ensure proper service of beverages and food
  • Handled payment of restaurant credit card and cash payments, ensuring accuracy of funds and payroll
  • Handled customer complaints and answered questions regarding menu items and beverages
  • Coordinated with other departments to ensure effective customer service
High School Diploma
Concord Charter School, Graduated 2016
Chicago, Illinois
  • Microsoft Office
  • Commercial Driving
  • Microsoft Excel
  • Driving
  • English
  • Spanish
  • Typing
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