Call Center Representative Resume Sample

Call center representatives have an important job to do and a resume is the perfect way to showcase your skills and experience. The following free resume sample for a call center representative is designed to be simple and easy to follow, making it easy for you to customize in a way that highlights your skills and experiences, making you stand out from other applicants.

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EXPERIENCE

Call Center Representative, The Phone Company

July 2019 - Present

Chicago, Illinois

Wrote and implemented a new customer service script for Spanish speakers
Conducted research and analyzed data to determine the most common customer behaviors
Implemented new customer service scripts to increase call center productivity by 15%
Provided training to 8 new employees in sales and customer service processes
Created a new automated email marketing campaign to increase newsletter sign-ups by 30%
Managed and maintained a customer database of over 1000 customers
Created a social media policy for 10 social media accounts, including Facebook, Twitter, Instagram, LinkedIn and YouTube.
Generated $50k in annual revenue from selling advertising space on social media accounts

Housekeeping, Marrakech Majestic Suites

April 2018 - July 2019

Chicago, Illinois

Responsible for daily cleaning and maintenance of office space, recording the level of cleanliness on an online maintenance log
Trained employees in housekeeping practices, resulting in a 21% decrease in employee turnover rate and an increase in customer satisfaction ratings
Generated an additional $10,000 annually by operating a student housekeeping service for 5 months

Crew Member, Standard Shipping

August 2016 - April 2018

Chicago, Illinois

Helped manage a crew of 8, including 6 employees and 2 managers, responsible for on-site bar opening and closing, as well as afternoon events
Handled requests from customers, bartenders and managers to ensure proper service of beverages and food
Handled payment of restaurant credit card and cash payments, ensuring accuracy of funds and payroll
Handled customer complaints and answered questions regarding menu items and beverages
Coordinated with other departments to ensure effective customer service

EDUCATION

High School Diploma

Concord Charter School, Graduated 2016

Chicago, Illinois

SKILLS