I worked at Anglesea heights in Ipswich from November 2015 until August 2016 when I left job sending letter on the 29 August due to extremely difficult situation with a family member when i left job with immediate effect. Hovewer I found out later that I am sacked from job and my letter haven't reach them .
During 2013-2014-2015 very bad CQC report give Anglesea heights very bad reputation in our area. When I started there= yes things are to difficult house is not cleaned to highest standards as there is only 10 housekeepers(when I left 22)care employees are so limited numbers they are working so long hours and all employee are exhausted.
Just 3 months later Thanks to new managers and more staff employed=we are cleaner than Ritz hotel, gardens are beautifully sorted with residents in mind, redecorations took place nearly everywhere, staff are supported ,every new idea from residents or family member or staff is welcomed, rooms and houses smell so clean that clean that once when visit regional manager complimented it is first home she visited that is clinically clean, residents are so well looked after and so so happy(example when I was doing my deliveries to all 4 houses on Mondays I used to take residents with me to help me with job they also can sign paperwork), when staff going for breaktime first thing is to take one or two of residents with them to the gardens or make cup tea and have little chat with residents who are in rooms.
Equipments for work are upgraded ,eve
Never seen such a awful Residential home. Seniors never listen to care assistant no form of communication and no team work. Care assistants over worked like robots. While some seniors are managements favourites and select the care assistants they want to work with or which floor they wish to work on. So why are other staff members treated differently??? Bupa has killed off equal rights in employment. Over worked, under payed lazy day staff always arguing with night staff and pulling faces over how many residence are awake in the morning. Sorry to say its meant to be about the residence when they want to get up they should decide. Not dragging them out of bed!!!!! lets drag you out of yours see how you like it. Managers have there heads stuck up there exterior do not see how decent staff are suffering and residence suffer because of no team work I consider this abuse!!!! but only the favourites are heard at Crossely House while the non-favourites suffer dragging every lazy staff members weight along. Always short staffed, current staff always suffer because of this management cannot look after there current staff forget about employing more. I would not recommend any one to apply for this position as I do not want them to suffer and be over worked to the bone while your flesh falls off. Please have mercy on yourself and spare yourself the torture.
Overall I enjoyed working as a housekeeper for Bupa Care Services.
I liked cleaning, and making sure that people were happy. On some days I would be offered a free lunch but that was only if there were left overs.
The hardest part of the job is whenever there is a sort of sickness spreading around. Cleaning turns into the hardest job since all the residents must then be kept in their rooms and it just always brings me down when i see an elderly down and sick. However continue to clean their rooms and bathrooms just as long as we also follow the health and safety protocols.
Other than that I loved being a housekeeper. I was able to care for all the residents that needed caring as well as getting to know them and their life stories. I felt like the luckiest person knowing that I found the job that was just right for me.
The staffs and caregivers were always so nice and cheerful. They were also helpful to me when in need of help of advice.
The Manager was caring and responsible. She always had time for busy meetings but also for her staff. She helped me each time i visited her for help.
Above all i learned that working in an environment where you are able to connect to everyone is the main cause of improvement to the outcome of your work.
As a chef manager - NEVER LEFT on time! NEVER enough staff! extremely unsupportive assistant chef - Home is full of 'It's not my job' culture. When you hear the name BUPA, world-class private healthcare is what I thought??? At best (and this is being generous) it is poor, and for the price, the residents are paying (£1200 per week) The menus are dreadful. 4-week rotating menu with No real balance, Stews & Braised meats on a Summer menu????
The design of the building is completely wrong with the kitchen as far away from the delivery area as possible. one is the ground floor the other is the 2nd-floor opposite side of the building!
The management pushes the staff to breaking point, in my 7 months, I've seen 4 nurses leave, 2 housekeepers, at least 6 carers, and when its short-staffed agency is called in who generally don't what they are doing!
I'm also not sure how they justify having the same job role at other homes whilst paying different rates of pay, oh and if you do overtime, don't expect to be paid for it!
I could go on......
Prosnice kitchen with modern kit
Constoo many to put in this small box - i would NEVER work for them again
Responsible for achieving results through the establishment and follow up of work plans and programs in order to guarantee optimal service and client satisfaction. Provides highly effective leadership and direction to multiple teams assuring high performance is delivered to ensure operational effectiveness. Establishes service standards, performance indicators and defines the strategies, which deliver effective claims control and customer satisfaction. Holds direct responsibility for the management of the area which includes development and performance driven results. Involves other areas and challenges status quo to improve service and efficiencies that will exceed customer expectations. Contributes to cost control by identifying and implementing initiatives in the operational area.
4.0
Addetto/a alle pulizie | Suffolk, VA | Oct 31, 2019
Ambiente di lavoro organizzato e con pause caffé e pranzo. Dipendentemente dal turno di 6 o 12 ore
Mi sono trovata bene lavorando per Bupa a Stowmarkert, Suffolk. L'ambiemte era tranquillo e c'era una buona atmosfera tra i colleghi. Le supervisori erano attente e presenti ed hanno agito quando si è creato dello stress a causa di un soggetto dello staff che infastidiva maleducatamente i colleghi. Sfortunatamente ho dovuto lasciare per motivi familiari. La compagnia è stata comprensiva e seria nel terminare il rapporto di lavoro. La mia esperienza è stata positiva.
ProsPause rispettate, possibilitá di usufruire di bevande e cibo nella cucina, Se nel turno di 12 ore la compagnia di offre il pranzo
ConsNon c' era nella casa dove lavoravo una sala per i dipendenti, Turno di 12 ore pesante, Si lavora anche nei WE.
Good company, good benefits, excellent co-workers.
Started my day at work early reviewing applications of health insurance. According to the evaluation could request additional medical information, in some cases did medical interviews with the client to obtain information not provided in the application or to obtain more medical information. Somtimes the application could be approved, or it was pending to received the information requested.
Learned a lot about marketing our products, how to be more profitable and how to apply the different systems.
The culture was of friendliness and assisting each other.
The hardest part to determine the insurability of a sick person.
The most enjoyable part the interaction with other departments.
I have been working for Bupa for just over 4 years. I feel very happy here. I was able to grow within the company and have been fully supported of my manager. I went from a part time receptionist to a full time financial administrator. I am very proud to be a part of such an amazing and hard working team. We have been recently rated Outstanding in all 5 areas by CQC - we are only one of 3 other homes in the whole country to achieve this rating. Working at care home is very rewarding as you are making a very positive impact on our residents lives. What I also like at Bupa is that we are all treated equally and can be who we are.
So if you are looking for a new rewarding career in care, I can fully recommend Bupa.
A typical work day is long and unproductive - mainly due to poor work practices enforced by upper management. I learned not to expect much from the directors and above and realized that the enviorment was one based on poor principles and lack true knowledge, as an organization in whole (in Miami). My co-workers were lead to believe that their hard work would take them places, yet found themselves in a "hot Mess" as one described already, in a prior review. The hardest part of my job was trying to make my staff motivated as my upper management kept my hands tied. The most enjoyable part of my job was seeing my staff everyday, as they became family to me.
Prosseminars and workshops were available often
Conshr was probably the worst i have seen in a while
I was responsible for the office of three Executives, and Directors of the Department of Operations.
My responsabilities from calling the coffee lady, to making daily travel arrangements, receiving phone calls, setting up daily meetings, arranging agendas, having direct contact with the Legal department regarding contracts and legal documents etc, I will say my job is fun and exciting everyday there is something different to do and learned. I touched different parts of the organization which makes it excited.
This company’s ethos will make you think you that they’re so amazing ! Well walking on glass shards is 10x easier than working for BUPA
Expectations are sky high - salary is below average in most places…..
The amount of repetitive paperwork for carers and nurses it’s just huge, their care plan system- paper based - over complicated and still handwritten 99% of the time …. and really I’m just feeling sorry for those forests….
Assessments of the residents need are purposely made wrong so they can keep staff levels on bare minimum - HCA s are running like headless chicken to make sure everyone had a PC in the morning, food and their pads are clean. Literally on your interview and induction you’re made to believe that you’re going to be there to support emotionally and physically the residents- well there is no time to say hi properly because a 12 hour shift consists of breakfast/washes/getting out of bed if you’re lucky/snack/pad changes /lunch/snack/ pad change plus getting back to bed if you’re lucky/ supper/ and if there is time another pad round …… this is the sad reality ….. you can’t spend more than 5 mins with residents because of the rush.
Bells constantly buzzing, you can’t say your busy when answering the bell- you re bullocked by management if bells are not answered in time cause that looks bad on their paper reports…..
Staff numbers are kept to bare minimum via wrong dependency assessments and tools which are mainly nurse needs focused - and carer needs are kind
Been caring for 30 yrs.Current employee of bupa. I would not put my cat in there let alone one of my relatives. Residents get the very basic needs met and sometimes these dont happen. Supplies run out and are not replaced, we had to wipe residents with the used pad we were taking off them as there were no wipes, tissues or toilet paper, not even in the communal or staff toilet. Activities written on the board often do not happen. Residents are left in wet pads until there is actually a puddle of urine in there wheelchair. The food is shocking. Many of the carers are good but very stressed and overworked as there is never enough staff on shift. I do not understand how some of our nurses actually quallified as nurses, we cringe as we see them do the wrong thing, eg with a resident who has fallen. They make too many drug errors also, this includes a resident being given another residents medication. Nightshift is also very stressful as there are only 2 carers and 1 lazy nurse to 30 residents. Our nurses do nothing apart from carry little plastic med pots then moan that they are tired. No help with residents bedtime, no help with pad rounds, no help with cleaning or andwering buzzers. Absolutley no back up/support from junior sister in charge of nightshift, who thinks shes a headmistress, its like being at school the way they treat you, instead of adults at work. Some nurses havnt been qualified very long and have not had the chance to become nurses. One experienced nurse told us
I have worked as a dental nurse for over 15 years in both private and NHS practices, some with high tech equipment and some that need dragging out of the stone age.
Sleaford bupa: I worked at this practice years ago when it was oasis and run by a different manager, I did not stay. But I came back as it had a good reputation with my nursing friends.
now it is owned by bupa and run by a good manager that herself is a highly qualified dental nurse which make a massive difference in the running of this practice.
She is friendly and polite, if you need time off she will do her best to let you have it off. I had to take some time off for personal reason and she sent me a lovely bunch of flowers which she didn't have too. She always get us little thank you presents from advent calenders to a cheeky Mcdonalds breakfast.
As a dental nurse with the years experience I have I find the practice has more than enough equipment with the nurses managering their daily books correctly. If we do find we are low on anything we ask the lead nurse that will do her best to make sure everything is ordered that we need.
The practice has digital radiograph, 2 decond rooms with new little sister digital autoclaves, 8 surgery's with decent chairs and good equipment.
Staff.
All the staff are friendly and do get on, the the nurses that are qualified have been so for many years and do an amazing job, the lead nurse has again been qualified for many years and knows her stuff and will d
ProsPay, friendly staff, good patient base, free parking
Love the residents but the staff are so two-faced and nasty. Never known such a childish working environment. You can't trust anyone in the building, the managers either haven't got a clue what they're doing or they just don't care enough. Many members of staff go off with stress related illnesses, staff leave because of poor management and this has been the case since it opened yet they do nothing about trying to fix the issues. Massive divide between the day and night staff, massive divide between direct employees and agency workers, no communication between the management and the 'workers' and pay is very often wrong. Day staff expect the night staff to get up as many residents as possible to make their lives easier, night staff whine if there aren't a certain amount of residents in bed at the start of the night shift both shifts regard the other as just being lazy if this isn't done but it shouldn't be that way, it should be about the residents and they should be allowed to go to bed when they choose and get up when they choose - it's their home after all. You're taught that the resident is free to make their own choices yet in reality if certain numbers aren't up or in bed at the start/ends of shifts you're made out to be the worst carer in the world. You're then bad mouthed to the entire team - no one is excluded from this treatment regardless of how well liked you think you are. There's no professionalism, no team work and no joy in working here. The clinical lead has
I started for BUPA in June 2015, was told the home I was at was Struggling but they were Improving. I asked for Days at one home due to my Health and The Location of the Home. I was given Nights at another home. After a month of consistent bullying by one of the Night staff I swapped to days.
Day staff were really Unwelcoming. Like, really really horrible to you bar the odd one or two. They'd make you think they were your friends then Knife you in the back as soon as you were out of earshot, then Deny it when caught out. Was told "the staff think you get very stressed" when the reason I was always so stressed was the fact I was practically Managing a unit of 26 residents, short staffed, With no senior and nurses who didn't give a monkeys, doing Most of the stuff myself, Bar hoisting.
Forced by unit Managers to do things with residents I was Uncomfortable with, I.E shower a resident with an Agency carer who was Less-Than-capable when the service user had just been served notice due to his Levels of Challenging behaviour.
Witnessed and reported abuse several times, nothing done, was accused by one of the More abusive ones myself, so the Manager tried to force me to swap units, to somewhere I would of been Uncomfortable (General/Palliative care) I ended up signed off for 3 weeks because of Anxiety before I started my New Job.
Always short staffed, Manager knew how to blackmail me into Agreeing to cover nights when I was on days, so asked me at least once a week. T
From night 1 it was clear there was going to be issues. First and second shadowing shift were diabolical. I literally ended up having a massive anxiety attack (senior staff had asked me to move and handle WITHOUT completing necessary training, amongst other issues) and quitting.
Spoke to management, who seemed to be all ears and couldn’t fault them, until I was told about the complaint that I had made by another colleague. I was put onto day shift which I LOVED, however they couldn't give me my contracted hours. I have a house to run and a family to provide for so I asked to go back to nights, feeling much calmer about doing night shift.
Went back onto nights with the same senior staff member and a colleague who I trained with. Senior began bullying me, nit picking everything we did, slagging me off to residents (who would tell me EVERYTHING) and slagging me off to my colleague. Following me room to room to inspect our BED MAKING and to listen to conversations with residents to see if we spoke about her. After a few weeks of enduring the seniors controlling and bullying behaviours, I quit.
It wasn’t just staff that were bullied, residents were too. Mocking, eye rolling, laughing and belittling were some of the things I encountered working here. I also experienced some residents being left to sit in their own urine and excrement for much longer than they should be. Staff avoiding certain residents. YOU COULDNT JUST CHAT AND GET TO KNOW THEM. It’s looked down on!
ProsResidents
ConsBullying, Management don’t care, bad working environment, understaffed
I was motivated to continue working in care after being in the field for a few years but this job has put me off care roles forever. I have never had a work experience this bad in my life. I would give 0 stars if I could.
Unmanageable work load with the small amount of staff per floor. Blatant disregard towards concerns raised - money is saved while resident safety and well-being is put at risk. Document information has to be forged sometimes since there is simply no way to get it all done properly. They value paper scraps over their residents - lots of paper trails. Some aspects of care have to be omitted to make time for ALL residents equally.
Some residents have specific needs that can't be met in the facility but that is glossed over and ignored just to fill beds. They should not be here but people in charge turn a blind eye.
Poor pay - they will try their hardest to avoid paying extra for overtime [of which there is a lot]. Incredible amount of responsibility for these scraps. The alleged benefits can only be accessed if you're patient enough to wait 6-12 months while being treated like dirt.
Incredible amounts of clueless agency staff sent into this hellish environment - poor staff retention in general. Very poor morale, lack of motivation. The long term staff are fed up and burned out. I can hardly blame them - the environment kills the will to live, even.
Rotten, disgusting and ''can't be bothered'' attitude from the management down, including all
ProsDecor, cleanliness, food, drinks, dining atmosphere, building layout
Wake residents and give out breakfasts, assisting in feeding where necessary. Collect breakfasts plates, etc., provide personal care, wash and dress residents and tidy rooms. Hand out tea and biscuits, assisting where necessary. Collect tea cups, etc. Take residents to dining room, serve lunch. Serve lunch to residents remaining in rooms, assisting with feeds and personal care. Take residents to lounge. Assist in lounge for activities, Write up daily personal records of residents, liaising with nurses where necessary. Continuous monitoring of daily events in individual folders. Take residents back to dining room for supper, assisting with feeding where necessary. Assist feeding and personal care to residents remaining in rooms. Collect supper plates, etc. Take residents back to their rooms, preparing them for bed, changing clothes, personal care, etc. Assist residents remaining in their rooms to prepare for night. Dispose of laundry and waste.
I have learned about the vulnerability of mature people and what they have to endure when their bodies are failing yet their minds are still of young people. I have learned all the day to day skills and more important care skills, including catheter training, manual handling, dementia, end of life care, death, dying and bereavement and more. I have learned that patience is sometimes thin on the ground and many people do not appreciate what the older generation have done for this country and what they had to endure when they w
4.0
Customer Service Representative | Salford Quays | Sep 11, 2018
Adored working here... but wasn't good enough
I absolutely loved working here. I loved the training (I had a great trainer) and I loved getting into the actual role. However, I had not actually passed through the training. It's predicted 5 weeks of calls while being coached before going fully into department (i.e. you're out of training). However, I was ill in the middle of that, and then going back, it was taking me much longer to get through. (You have to pass a certain percentage of audited calls.) I was a bit worried about this while I was still in the probation period, but was assured that every case is assessed individually. As I was enthusiastic about the job, and was good at it with the exception of a few mistakes (which led to failed calls), I wasn't too concerned.
However, one day, unexpectedly, I was given "an unscheduled probation review". I'm not sure if I was expected to defend myself, but as it was out of the blue, I was upset and unable to fight my case, and not half an hour later they told me that my time with Bupa was to be terminated.
As I said, I loved working there. This was because of the positive work environment, particularly the people. Everyone there who I came across was friendly. Maybe one person didn't smile back at me if I smiled at them, honestly. I can't rate the staff highly enough as a whole.
I also liked the strictness of their work policies. However, I think this is where they could also change a bit. I think by all means having rules and making sure they are stu
ProsEmployee Assistance Program, staff
ConsStrict
Questions And Answers about Bupa
How flexible are your working hours at Bupa?
Asked Jul 11, 2020
Very flexible due to culture
Answered May 23, 2021
Not at all where I have worked shifts are changed but they don't have the common decency to ask you or tell you, you usually here when you get a email saying your shifts have changed usually the day before the shift starts If you say you can't do it they start with, its for the needs of the business.
Answered Sep 9, 2020
How often do you get paid?
Asked Jun 28, 2020
every two weeks
Answered Oct 27, 2020
Fortnightly.
Answered Sep 22, 2020
How would you describe the pace of work at Bupa?
Asked May 3, 2017
Very easy can get busy at times
Answered Sep 7, 2019
Very nice, a good place to work.
Answered Aug 1, 2017
If you were in charge, what would you do to make Bupa a better place to work?
Asked May 3, 2017
Train the managers to stop lying so much sometimes it is so blatant and obvious but you are expected to just accept it. start being truthful especially to the residents and their families
Answered Sep 9, 2020
Actually take my employees into consideration, have some empathy and show respect for the hardworking colleagues.
Answered Jan 18, 2019
What benefits does Bupa offer?
Asked Oct 17, 2016
Health Insurance
Dental
Vision
401 K
Answered Jan 11, 2019
401K
Medical Insurance
10% Production bonus based on Company performance
