Overall Reviews at British Airways
3.0
Customer Service Representative |
Jamaica, NY | Jan 15, 2020
British Airways Reputation makes it all worth it
Easy job with great opportunities for an accommodating job work/life balance. A typical day at work is like that of any other airline. Never the same and always exciting and unpredictable. An easy job and worth its weight on one's resume.
3.0
Inclusive micromanaged atmosphere
Micromanagement in a typical call center environment with metrics etc. Your schedule and time off are bid one year in advance and based on seniority. There are unethical practices by management getting romantically involved with subordinates. But, there is a sense of pride amongst the work pods and a family feeling that give you a sense of belonging where many life long friendships have been forged.
Prosco-workers; pot lucks
Consmicromanagement
5.0
Great company
British Airways was a great company to work for. Enjoyed the travel benefits. I liked the fast paced environment. I learned alot as a reservation sales ageny and customer relations agent.
3.0
The good days are gone.
I report to a lot of people with over 25 years experience at British Airways. It's a really big company with a substantial presence in the US, however all major decisions come from the UK which results in communication and strategic decisions being delayed. The hardest part of the job is that there's been so much turnover so training has been limited and I'm flying by the seat of my pants most days. That being said, I am exposed to a lot of different departments and I work on a lot of important HR initiatives for the company because there are so few people with an HR skillset.
ProsThe brand
ConsUK model does not work well with keeping up to US standards, several HR complications
3.0
Work-load and tight deadlines make for day to day excitement!
This Airlines/Position never has a dull moment. It's fast paced with
tight cut off/deadlines. Multitasking is a must and working here has enhanced my multitasking skills. I work with a variety of co-workers,
agents/staff. I enjoy working along side everyone and learning about
their cultures and diversity.
5.0
Opportunities for advancement
Started as telephone agent quickly advance to lead agent and supervisor. Excellent stock options, friendly environment, constant training, great managers.
ProsVacation and paid lunches
ConsToo far to commute
5.0
Very enjoyable career with an International Airline
With my position as Customer Service Agent there was ongoing education of the airline industry. It was enjoyable while interesting in speaking and assisting customers all over the world. The management staff was always helpful in assisting agents in many different venues, including any customer concerns or conflicts. I would say the hardest part of this position was in meeting expectations of average handling time while providing excellent customer service.
ProsResolving issues of air travel with people from all over the world.
ConsDo not have any cons, as I loved this company and my position.
4.0
Great fast paced place to work with options for advancement
Fast paced airline position where you can always find options for advancement. Great pay, great vacation benefits and travel benefits. Nice variety of people to work with. Most difficult part of the job is dealing with flight delays and cancellations. Best part of the job is the vacations you receive and salaries. As being with an international airline, the options to see the world is endless.
Prospay, vacations, travel benefits
Cons401k matching very low
5.0
British Airways is a very good place to work in.
A day at British Airways is a great day i learn to deal with first class passengers and with economy passengers.I also learn how to become a great customer service agent as i check in passengers into there flghts and escort to the first class lounge.The hardest part of my job is not being reconize for my talent and my experience.I enjoy what i do as it made me a smarter and more professional person which i can take my talent to another company.
Prosgreat comapny to work for overall
Consnot being reconize for your job ethics
5.0
A professional travel culture that made my intelligence greater
The professional experience with BA was a positive life changing experience. Communication with every culture in the world contributed to my patience and understanding of human kind on a global level, and grateful for the experienance
ProsPositive professional experience
ConsBA left to off shore location
3.0
Lowest paying skilled work employer
The majority of the workforce are agency recruited and only paid basic wage for doing skilled work and having to work weekends at normal rate whilst core workers are paid an enhanced rate plus their basic rate is higher.
Core workers (the minority of the workforce) are paid productivity bonuses twice a year in the region of £600.00 each.
Agency workers are expected to maximise output to ensure core workers receive their full bonus payments.
Some agency workers have been there in excess of 12 years without being made core workers.
There is definitely a "them and us culture" and as a top manager once stated "agency workers are seen as a transient workforce".
I have yet to come across an agency worker who does not seek to find a permanent job!
4.0
Opportunities to develop a diverse career
As a large organisation with an excellent reputation there are opportunities to advance in diverse career paths from backroom support staff to customer facing roles
Prosreduced worldwide travel
Conssome shift work with long hours
4.0
Good place to work - Limited Progression
Great travel perks, a chance to work for a a FTSE 100 listed company. Great Middle Management, interesting work in support and continual investment into the maintenance facility.
4.0
Operations Assistant |
Crawley | Dec 23, 2015
Good workplace & ethics
Enjoyed my time at BA Holidays. Regular appraisals conducted, good chances to further your career, which I did. Attended regular management meetings when I reached that level. Excellent yearly bonuses for working hard & achieving results.
3.0
Sales Executive |
Brighton | Mar 3, 2020
Variety of roles
Several roles within the organisation. From working front of house meeting & greeting the general public to office based roles.
Plenty of opportunities within the organisation.
HR & Management supportive & very available when needed.
5.0
It was a good help in a lifestyle of an engineer.
A typical day work was fast paced but also straight forward and not too stressful. I was able to shadow an engineer on my placement and how his/her day would go. Management liked to interact with their workers. Everyone there was very friendly and welcoming amongst the workers.
4.0
Portfolio Analyst |
Heathrow | Apr 20, 2017
programme analyst
Highly motivated in this role as it was challenging with interaction at the highest level, including Board members. This role required you to be motivated and a creative thinker.
It required influencing and motivating others to deliver to improve the performance of each programme, impacting the BA portfolio.
Prosflexibility and autonomy
Conslong hours
5.0
exciting, every day is never the same
British Airways is a great company to work for, giving lots of opportunity and support for the employee. As a flight attendant work is different everyday, visit lovely places, work with different people all the time.
Training and recruitement is exciting and rewarding.
