Thankful that I took the job knowing it was not long term
My time at Brinks was short, but long enough to become fully aware of the company's shortcomings. I will forewarn the reader that this review is very heavy in regard to the negatives, but there are a few positives. Unfortunately, the positives were purely the coworkers, therefore, the company had no part in these positives beyond having hired decent people to work with. Beyond having decent coworkers, the pay was not worth the risk by any stretch of the imagination. My experience could have been drastically different from what others went through, but I am going to provide every issue I witnessed and allow you to assess if this is really something you want to put yourself into. Side note, but this gives you an idea where the company places value for the employees: during a meeting about the COVID situation that was just to tell us they'd give us some hand sanitizer and demand the vehicles be thoroughly cleaned and sanitized by us in the same 15 minute expectation that had been expected prior to a national pandemic that required thorough sanitizing, meaning no additional time to ensure our safety from the virus while in the vehicles was provided. A coworker brought up how other companies are providing hazard pay to the employees that are still out working, and he asked if Brinks would be doing the same thing. It was at this time that the manager leading the meeting laughed and said "Yeah, that is not going to happen".. Keep this in mind when applying here.
ONTO THE PLAY BY
I worked for Brinks for roughly a decade, and the good days are in the past. When I started back in 06', we had virtually unlimited overtime, and it was all time and a half. It wasn't uncommon for guys to work 70+ hours a week because the overtime is where you made your actual money. Brinks ended up using a DOT loophole to cut all OT to only 5 hours max, after that, it's all straight time. For the longest time, the only motivation you could use to get employees to work together was because of OT, once that was cut nobody wanted to volunteer to help with anything.
Brinks had a policy for a guaranteed 40 hours a week, so even if the company didn't have a route for you to earn all your hours, you'd be guaranteed to get a minimum 40 hours on your paycheck. Brinks cut that too.
Brinks had a program for being on-call for ATM services after hours and weekends. They'd pay you a flat rate depending on which 'zone' the atm was located in. If it was close to the branch it wouldn't be much, but if it was 100 miles or so then it could be over $80. Now, that doesn't sound like much but consider holidays where ATM's were always needing emergency refills. You drive 100 miles to replenish 4 or 5 ATMs at $80 a pop, you can see how some of these messengers made some good money. But, as usual, brinks cut that out.
I started as a driver and worked my way up to a Route Logistics Supervisor. Over my many years there, this company slowly went down the drain to become your typical multinational co
I was Terminated After Complaining about a Hostile Workforce, Then Threatened with a Lawsuit For Speaking About it Publicly
Monitronics will go down in memory as one of the worst companies I have ever worked for. EVER.
I was hired in November 2014 for a customer tech support associate at the Irving location. I was hired in a class of 16 or 17 people. First off I am a 'professional' and I was shocked to find myself in class beside certain people who had no real employment experience, were very young and immature. That was the first red flag.
During training a few members of the class would routinely shout down the trainer, talk over him, and bully and humiliate folks in class who asked questions, etc. Really rude behavior. The trainer allowed all of this .
Finally I spoke out against it and I became the target of their hostility. Two young women in particular. A smear campaign against me was started and I was routinely called out of my name in class. Very bullyish behavior. I spoke out about this to the trainer and he did nothing. The next day it was worse. I reported it to HR. I sent an email asking HR to intervene. I was informed I would have a change of seat. A few hours later I was too 'I' was the problem and fired on the spot.
All I did was ask HR to intervene. If I would have kept my mouth shut I would still have a job. I was terminated a week before thanksgiving ad a month before Christmas.
I made a video about my experience that became popular with workplace bullying blogs and when I emailed HR to pick up my last check I was ignored. On the way to get the check I received a t
ProsEmployee Parties, Compensation was ok
ConsNO JOB SECURITY, Poisonous Top Culture, Lazy HR that would rather terminate instead of respond to Employee Concerns
1.0
Technical Support Specialist | Irving, TX | Dec 7, 2014
Horrific, Nightmarish Experience. Was terminated immediately after reporting to HR a hostile work environment.
Monitronics will go down in memory as one of the worst companies I have ever worked for. EVER.
I was hired in November 2014 for a customer tech support associate at the Irving location. I was hired in a class of 16 or 17 people. First off I am a 'professional' and I was shocked to find myself in class beside certain people who had no real employment experience, were very young and immature. That was the first red flag.
During training a few members of the class would routinely shout down the trainer, talk over him, and bully and humiliate folks in class who asked questions, etc. Really rude behavior. The trainer allowed all of this .
Finally I spoke out against it and I became the target of their hostility. Two young women in particular. A smear campaign against me was started and I was routinely called out of my name in class. Very bullyish behavior. I spoke out about this to the trainer and he did nothing. The next day it was worse. I reported it to HR. I sent an email asking HR to intervene. I was informed I would have a change of seat. A few hours later I was too 'I' was the problem and fired on the spot.
All I did was ask HR to intervene. If I would have kept my mouth shut I would still have a job. I was terminated a week before thanksgiving ad a month before Christmas.
I made a video about my experience that became popular with workplace bullying blogs and when I emailed HR to pick up my last check I was ignored. On the way to get the check I recieved a
ProsLots of employee parties, employee benefits
ConsNo job security, quick to terminate instead of resolving issues, low opinion of employees, vindictive, poisonous top management
This job is not for everyone, long days (COVID has taken a lot of work off for right now though, but when it passes, it's over, 15+ hour days for at least a month if not more to catch up) This job (speaking for the road crew) is geared more for a single young man. You will sweat, especially during the summer (sometimes the AC don't work when it's 90+ degrees outside and you got 150+ boxes of coin to deliver and pick up through your run, a box of quarters weighing 25 lbs and a full bag of quarters weighing 50 lbs, i've come out of banks with 30+ bags of quarters before) It's a high risk job, people are nut's today. Always have to watch your back. If you have a family that you want to be at home with by 5 everyday look elsewhere. I've done 90 hours in one week (more than a few times) average of 55-70 and 80 isn't uncommon. I'm typing this to give people a general idea so they can decide if this is the right path for them. This job is not as a easy (it doesn't require you to be a genius) as people may think. Brinks itself is just like any other major corporation, it's all about the shareholders and executives making six figures a year. We are simply numbers, if you die on route they will have someone to replace your a** within a week and forget you even existed. I've been here for nearly four years, i've seen my share of stuff with this company. Now, if you're still reading, then let me list the positives (because it's not all bad) Road crews tend to form a strong relationship
ProsThe element of danger, responsibility, life skills and it looks great on your resume. Developing relationships with your crew members, this crew is family.
ConsVery hard to have a personal life outside of work, long hours (that's a double edge sword) and no matter what, the work is dangerous (another double edge sword) this job is not for the faint of heart.
A typical day,
Unless you have your own route, there really is no typical day. Most days I would be at the branch by 6am. After that it took me about 10 minutes to get my gun belt, vest, bags, and gun. Then another 5 or 10 minutes to get my cart with my deliveries. When I got to my truck for the day, I scanned in all my items in the cart and put them in the truck, made sure I had bags for stops and atms and talked to the driver about the run guide. All in all, I was ready to leave and gone by about 7am 90% of the time. After you leave the branch for the day, depending on how fast you are, your route, what truck you have, what driver you have, and how smoothly your day goes, you will be back in anywhere from 7-12+ hours. I have had days where I left at 7 and returned at 3pm, and days where I didn't return until 10pm. After you get back you have to check in your pick ups from that day, and that usually takes about 45 minutes, and that is only if all your scanned items are there and you have no items to write up. When you're done checking in, you hand in all your equipment and put your gear back in your locker, THEN you can clock out. A usual day is about 10 hours.
What I learned,
They teach you how to use and maintain a handgun during training, their policies and what to do in certain situations. Preliminary training is a week long. After that, you learn how to drive a truck for anywhere from 3 to 5 days. When you complete driver training you have the option of becoming a
ProsGreat co-workers for the most part. Good Insurance. Donuts every Friday.
ConsPoor management for the most part. Long hours, almost no overtime (5 hours per week). Almost no personal life.
From top to bottom. Brinks is entirely about stock holders and nothing more. Stock holders do not care who you are, what you need, or what you want. Armored Car industry is a joke in terms of security and financial stability. Brinks is so worried about customer retention City and or Branch Managers are required to bend over backwards at the expense of employees. All these actions do is lead to enabling of customers who wish there demands be met at the burden of armored crews and or office personnel. Management favor do nothing "supervisors" who constantly screw up or do not know how to do their own responsibilities. Armored crews are and will constantly be given the short end of the stick in regards to employee hours or work that needs to be done. Armored crews fill in all leftover roles or do other tasks that managers, supervisors, and vault staff are to lazy to do.
A typical day of work... Can either start with armored personnel getting ready off the clock for a smoother start or clocking in just at the right time. Management or supervisor hopefully have some of your route ready, Did they give you route keys, radio, phone, truck keys, paperwork, combinations and or functioning scanner? Wow there they didn't well better source that stuff on your own. Lord knows they are unreliable and messengers are responsible for putting out the fires. Better yet just play dumb so superiors talk bad to everyone else about how bad you are. Your route can be super smooth were everything
ProsSome firearm discounts. Work during the day.
ConsOne man vehicles. Otherwise too many to count.
Great workplace environment, with outstanding management
Working for Brinks Hartford (or Brinks New Britain) was a great experience.
Although I applied to work for this company temporarily (as an interim for finding another job actually in my field), I really fell in love with the place, especially the staff and management.
This branch seems to be a major New England branch, and the workload is as to be expected. Start time is the same every day depending on the individual, and the shift ends when the work is done. This usually means that some busy days go longer, but other days during the week can end early. That being said, there is an even balance between short and long days, usually guaranteeing a solid 40 hour pay period plus a few hours overtime (which is good considering time &1/2). This work week is nice because on some shorter days I can spend some time to myself, where some days are later (these days are usually consistent and can be planned).
The facility works very smoothly depending on whether or not the facilities is staffed correctly, which happens occasionally but not consistently.
The manager of this branch is an exceptional individual. He takes first place in my list of best bosses ever. He is extraordinarily dedicated to the job, and ensuring that the staff are comfortable at all times. He will never put himself before his staff, and for this, deserves admirable respect. The staff here see how hard he works, and every individual truly looks up to him. When talking to individuals who work at other New England
ProsBenefits, stable pay, able to leave for lunch, outstanding boss and coworkers
I've been working here for almost a year, started as a driver for about two-three months then became a Messenger /LLV Messenger and have been doing that since. And truth be told, I like it. I don't mind the long hours, I don't mind the labor aspect of the job (those coins don't move themselves) It's just me, so whether I work eight hours in a day or sixteen (which I've done before, once for two weeks straight) it's all no different to me. My crew is without a doubt, the closest, and most reliable dedicated crew out here in this district. And that's ultimately what makes this job what it is, the crew. We also have the best manager, one of the very few who cares if we make it back home or not. Make no mistake though, this job has it's stressful days. And that's due to the higher management, Corporate level guys who have no clue how the modern day road work, works. These smart drives are not meant to monitor you for your safety, they are meant to make sure you break zero rules. And even though they have their pros, they have their cons also. There is nothing more aggravating than getting points on your record for going five MPH over the legal speed limit for a quarter of a quarter of a mile. Uppermangamnet micromanages EVERYTHING. It is at times, over done and ridiculous. But at the end of the day, I don't work the way I work for them, even though we on the front lines are making them their money, I do this and work this hard for my crew. So, I will work here until either I can
ProsGood pay, stable work, excellent benefits, become family with the crew.
ConsSmart Drives, out of date scanners, Micromanagement.
This is one of the worst companies I have worked at. The branch that I am located at the management is horrible the pay is even worse and overall the company Brinks is a bad company to work for they are very petty they will write you up for the smallest thing. And with the academic that’s going on we have had a few people to get the virus they did not shut down the branch like they supposed to and sanitize they put the vehicle right back out on route as well. Like what is the point of them checking our temperatures when we come in in the morning and when they Do not follow the rules when someone is running a temperature of 100 and something they still make that person go out on route that person could not finish the route by time they came back the temperature was at 107 The person went and got tested came back positive that they had the virus and the person that they was with that day the branch failed to inform that person that their partner tested positive for the coronavirus they are very unprofessional at this location that I am at which is called Brinks Heights. This job is not for anyone to make a career out of us use it as a stomping ground for your next level In you’re career. I have spoken with some of the people that been with Brinks company for over 15 years they stopped her pay at $18 and some change their start out pay is $13.50 which is really bad when you are out here risking your life. In for me to be a CDL driver for this company they are only paying me $14.
ProsThey have really good insurance and you get paid every week
Llegar a la primera portería en la que nos encontramos con unos caballeros muy amables, ingresar a los lockers e uniformarse, recogerse el cabello y llevar sus alimentos.
Ingresar por la próxima puerta y esperar a que monitoreo nos permitiera el ingreso por la siguiente puerta.
Ahora en cafetería esperar la hora de ingreso todo el turno, yo personalmente por lo general debía ingresar 20 minutos antes del turno al cuarto de procesos y cuando llegaba el supervisor me requisa incluso los zapatos me dice cuales son las metas a cumplir del turno y me cuenta novedades (como incapacidades y otras) realizo relevo de responsabilidad del cajero principal del turno anterior y me pone al tanto de los objetivos urgentes.
Organizo puestos con todo lo necesario para el trabajo asignado a cada uno de los cajeros, es una hora bastante acelerada por los pendientes de los clientes.
Ingresan entre 14 o 17 cajeros y ya se les tiene asignado su trabajo, se les informa que puesto debe ocupar y empieza la mejor, atender pedidos y crear servicios y así se va todo el día, en realidad no se debe hablar porque esto impide la concentración y claridad en los procesos para que en caso de novedad no tengamos un problema con los vídeos y todo sea con total transparencia.
Salia 15 minutos a cafetería y descansaba, ingresaba de nuevo al cuarto bajo las mismas condiciones y ahora salen todos los cajeros del turno a tomar sus alimentos y yo aprovechaba para disponer todo para el inicio de nuestra nueva tare
ProsMuy buenos salarios para sus empleados directos.
The following is strictly from my experience with the GVA branch (Vancouver BC and Langley BC branches).
The supervisors and upper management were more interested in playing office politics and showing off their little-to-non powers to the road employees. Obviously this does not apply to EVERY supervisor and/or management personnel. But you have supervisors who like to threaten to get road employees in trouble, do not work their full shifts (because they are on salary), have extremely limited knowledge of what the road employees actually do, etc.
The job itself is very easy (for those who have brains), but the management like to get their relatives who are unable to follow simple logic to complete tasks into the company. Those who are able and competent get loaded with more work and responsibilities, all while those who are lazy and incompetent get tasked with the simplest jobs that require no effort.
Working for them will hardly feel self-rewarding as you watch your lesser colleagues get paid the same, if not more than, as you while doing significantly less work than you. Management likes to play favorites. They also cannot do what is best for the company. For example, they let two of (very rarely I mind you) fully trained employees go by giving them the stay-full-time-or-quit ultimatum, simply for wanting to step down from full-time hours to part-time. They were both going back to school to better themselves. There is NOT A SINGLE supervisor who is even close to b
ProsUnlimited amount of OT, if you can be fully trained, because most others, are either too lazy, or unintelligent to do them
If you were to leave Brink's Incorporated, what would be the reason?
Asked Mar 17, 2017
The total lack of management, the west springfield branch has a childish management team. They leave earlier than everyone every day. They stay in the office playing video games. They try to enforce rules they themselves won't follow. Absolutely horrible people.
Answered Sep 12, 2021
Long hards hours about 50+ hrs a week and they cap OT at 50+ Hrs after that is just normal pay, management sucks and no raised in sight, other then that the job is pretty good respect wise from your Customers, sometimes you get free stuff from stuff like cookies , drinks(starbucks) free food that makes your day a lil bit better but other then that its just a love and hate thing
Answered Jul 3, 2020
If you were in charge, what would you do to make Brink's Incorporated a better place to work?
Asked Nov 30, 2017
Better pay for the work we do
Answered Nov 23, 2020
Fire everyone and start fresh...
Answered Nov 9, 2020
What is the best part of working at Brink's Incorporated?
Asked Dec 17, 2019
Weekly paychecks
Answered Dec 6, 2020
The pizza you get Friday’s do you don’t question your overtime pay
Answered Nov 28, 2020
What would you suggest Brink's Incorporated management do to prevent others from leaving?
Asked Mar 17, 2017
Stop worrying about your boats and hos and pay your employees what there worth
Answered Oct 6, 2020
Managers should actually manage. Most managers in this company just sit on their phones all day. They don’t stand up for hard working employees. They won’t stab you in the back, they stab you right in the front so you can see it. If you’re considering working for Brinks, stay away from the Lancaster Pa branch. It is toxic there and favoritism exist within its walks there.
Answered Mar 4, 2020
What is a typical day like for you at Brink's Incorporated?
Asked Mar 16, 2020
Stressful and Long days. Lots of customer backlash. Jumping in and out of the trucks takes a toll on your knees
