Business Intelligence Analyst | United States | Jul 17, 2018
Joy at work
Well streamlined work task ,with proper planning one can close all their tasks as desired.
A range of tasks are allocated with leads to imporved skill set and experience.
There is good relationship between managers and peers.
There is work life balance,every one is valued and every one is given equal work opportunity irrespective of gender, or ethinical background.
Everything is urgent and so one has to stretch with to accomplish all tasks.
Every one is valued, there is joy at work and every accomplishment is recognised. Good team work and support from managers and peers.
ProsFree lunch, medical, security
ConsNo over time payment irrespective of late hours of working
A normal working day starts at 8 am,with a gate meeting with my team to preview on the previous day achievements and what is expected for the day.its a good experience because it teaches me the impotence of team work and how to manage a team,challenging part of the job is multitasking which i take as a positive challenge since it enables me push on various targets at the same time.the most enjoyable part is the marketing and selling of airel products,am able to meet and interact with different kind of people which makes sales and marketing an interesting / comfortable / enjoyable job to do.
This was my first job and who I am is because of the time I have spent here, It's been an outstanding experience and has helped me develop my self and hone my skills as a marketer / sales manager.
A typical day at work involves planning for the day's sales targets and objectives and expected / unsolved issues.
I learned :
- Effective multitasking
- Sales generation
- Distribution management
- Distribution quality management
- Effective negotiations
- Increasing marketshare.
ProsFree unlimited calls and internet
ConsPoor work life balance
3.0
Direct Sales Representative | United States | Jul 11, 2013
feald warks were the best warking places
*busy days from Monday to Friday
*management was strict
*we had good inter employee relationship
*when customers did not understated our tariffs and when the the communications experienced network problems.
*when the customers enjoyed our services and came in good numbers to buy our products.
Unique and special for me. Help me to develop desire to learn more
I enjoyed being there and be a part of growth. I was working in shift bases, sometime night, evening or morning shift.
The management was good to me because of being close to their workers.
the hardest part at the same time was my strength, like the experience I got because of helping customers under pressure.
4.0
Supply Chain Specialist | Leone, AS | Jun 25, 2021
Airtel gives you the room to take decisions on the spot, if you have good justification for the decision taken
Airtel is a company that has created conditions to develop its staff. This has helped in enhancing leadership skills of staff, resulting in bringing total transformation in the organisation as a whole.
Dynamic and Challenging environment where change is always welcomed
The culture of the organization was very competitive that kept me motivated throughout my tenure. Hard work is always recognized as well as incentivized. The upper management was so much reachable to all employees. I grew very fast in my career because of moulding my work way with organization's goal.
3.0
Customer Service Representative | Tower, MN | Apr 4, 2019
Good effective work place
It was a good working place with rapid growth. Timongs were flexible. Rooster of the mnth was sent before. Good training was given and selection for different department would be done. There was growth. But since i had to relocate and due to maternoty leave. I quit the job
ProsFree sim card and calls were free
ConsNot much breaks
5.0
Call Center Representative | Lagos, GU | Jul 3, 2018
I miss working there
Airtel Group Nigeria is one of the best places I have ever worked, fast paced environment and the management was good. I was enjoying it before the cheap indians came and spoilt it, they bought it from the Arabs, such wicked people (indians)
enjoy working with lots of open space for own views.A place where you can get place for your idea implementation.non-partial environment .
Every working will get paid to individual in case of any extra happenings.
Paid vacations are great to balance work/life.
Roles and Responsibilities - Revenue Growth & Service:
Managing Chennai North Airtel Showrooms.
Ensure profitability from each store operations.
Define, communicate and build conviction around a set of stretch targets for retail operations
Collaborate within relevant functions to focus on revenue enhancement activities at own retail stores.
Strategic partner coordination & effective management in respective area.
Expansion of own retail channel
Sharing of best practices and competition information in the given area.
Lead the store rollout planning process along with projects / deployment team to ensure creation and sustenance of a high quality ARC/ AEO network in the given area.
Drive relevant retail practices for superior sales (Of 4G,3G,LTE,DSL,DTH etc.) & service goals especially showcasing Data & VAS experience
Analyzing sales figures and forecasting future sales volumes to maximize profits
Set up improved systems & adherence to SOPs for Airtel franchisee retail outlets
Ensure Customer Satisfaction with Own Retail as per defined targets
Facilitate building a culture of customer orientation and sensitivity through training, communication & R&R programs
Responsibility of Customer facing processes along with CSD leadership to ensure clearing of bottlenecks, thorough RCAs in problem areas
Deep diving on analysis of customer complaints/feedback etc. across customer segments spanning all product portfolio and improve
Ensure a
• Responsible for service operations comprising of for Billing, Collection, Service and Retention for entire west region comprising of 4 major states (Maharashtra, Gujarat, Madhya Pradesh and Chattisgarh) leading and directing activities of sub-ordinates involved in managing daily operations and to ensure efficient and pro-active customer service is provided to customers.
• To analyze collections performance across West and drive each Zones to meet the AOP.by ensuring collection within 0-30 days thereby ensuring minimal flow to the next bucket.
• Monitoring each region closely with proper reviews on the Business KPIs and ensure smooth operations.
• To formulate process and policies for smooth functioning of the department in order to ensure consistency in performance of the team members and as a result business goals are achieved
• To set action plan in the beginning of the month with detailed analysis on basis of last months performance and share the same with team members and formulate strategies for further improvement.
• To design incentive schemes in order to enhance performance of the team
• Ensure higher numbers of retention after voluntary as well as involuntary disconnection. Provide timely support and guidance to Zonal team for dependency at HUB level.
• Adherence of all collection policies and process across region including dunning of the customers.as per the dunning cycle.
• To handle high level escalations and visit customers in case of any billing i
Director & General Manager, Business Strategy, P&L, Customer Service Delivery & Experience Management, Large Scale Operations, M&A & Transformation
I am a seasoned general manager & a telecom professional with over 16 years of global experience spanning across Africa, India and South Asia. I am, currently, working with the 3rd largest Telecom Company, in a senior position, as Director- Business Strategy, Integration & Operations for Airtel Kenya. Whereas I am responsible for P&L governance, strategic framework and its governance, I am also responsible for merger & acquisition of another Telecom company with Airtel Kenya. I am spear heading M&A and business integration, as Business Head- Integration.
In my last profile, I managed an International strategic profile for as "Group Head for Africa - Customer Experience Management, Strategic Planning & Operations ", responsible for functional P&L and service delivery for large portfolio of all 17 operating countries. Adding to my hands on 6 years of CEM experience, I established and managed CEM for 23 business units in India and south Asia.
I am a forward thinking experienced Chief Service Officer with proven techno-commercial business acumen. As head of CSD, I led customer and market operations for a $200mn set up in north eastern part of India. I carry a strong hold on management of all portfolios of Telecom Services, customer services, in addition to exposure in FMCG & banking industry.
I bring in an effective blend of both Strategic planning and operational execution, both at global and national levels. I specialize in P&L Management, delivery of revenue targets and
Bharti Airtel Limited is an Indian multinational telecommunications services company. It operates in 20 countries across South Asia, Africa, and the
Review customer complaints & initiate solutions in a timely & effective manner.
Determine Customer needs, co-ordinate service calls & telephone installation request
Resolve customer concerns, inquiries, complaints & billing errors using exceptional problem solving & negotiating skills
Prepare daily receipt & deposits & supervise staff in the absence of managers.
Coordinating with sales team and Handling Sales Related Activities.
Handling Customer Oriented Issues from Front End.
Achieving sales target of 360 Land line & Broadband connections in a year
Complaint Resolution through ECRM.
Accurate & timely issue of quotations to the customers as required.
Process inquires by phone, fax and email in relation to company business.
Maintaining good relations with customers
Liaising with other staff in solving problems relating to customers
Ensured that the company business plans & objectives are met.
QRC for INDIAN NAVY Customer.
Loading Internet Lease Port / Leased Line for Corporate Base.
Inter-Department Coordination for Complaint Resolution & Achieving Actual target.
Reducing Zero Pulsing Customer Base.
Complaint Resolution and retention of HNI customers
Respond to incoming requests for cancellation of services and persuade our customers to remain with us
Proactively contact customers who are identified as at risk of cancellation and ensure that every opportunity to retain these customer is investigated
Identify t
Execute and manage the following:
.1. Training Needs Analysis to assess and identify the Training Needs of the Concept.
.2. Designing of the Templates for Training Need Analysis to identify :
.2.1. Business Needs
.2.2. Gaps ( Competency / Skill / Knowledge / Attitude )
.2.3. Focus Groups.
.2.4. Generic & specific Training Needs.
Planning and execution of Airtel National Projects at all contact centers handled (Upper North India).
Responsible for quality assurance for 3G launch and call handling .
Participating in AHT baselining for business needs and identification of NVAs on call.
Business spoc present at the OSCC partner location - tracking, monitoring, evaluating and finding the performance upward trend of the partner’s KPIs
Training Delivery Management Induction,Refreshers,Bridge training.
Knowledge Management-Training support systems, Process Knowledge checks, Local training, Content management .
Administration &Support-trainer, Training Infrastructure and training MIS.
Provide detailed analysis on performance index to the Training Manager,Partner Head to be inculcated in the training process..
Closely working with the OSCC partner for auditing on regular basis the recruitment process for trainers and quality support function.
Analysis of audits of trainer(s) during New Hire trainings programs on their delivery as well as knowledge levels and maintain Compliance %.
Support, guide and audit Ops, Training & Quality teams during agents' Nesting Proc
Airtel workplace is the most convenient and great place to work at. Reason is simple which is not only limited to various facilities such as great food court, Nearest corporate hub (Cyber Hub, gurgaon), Young and cooperative staff to work along with.
At Airtel, i have learned especially to manage travel, business and home along with a baby which is very difficult because everyday i used to travel almost 100 Km top cover my clients and office work. So being hectic is no more hectic for me as i am prepared already in managing and overcome the time challenge.
The most hardest part of the job is driving 100 Km everyday but to be honest when i used to reach my workplace, i used to feel great about the business that i am working for as it used to bring almost new challenges and learning for me which i always used surprise on and used to wonder that yes this also happens and gave me a clear understanding of identifying, analyzing and formulating the needs of my clients.
The most enjoyable part of the jobs for me is meeting clients, work for them and get the rotational clients again to have my learning go continuously. When i joined this organization and received my first list of clients, i received a great support from my peers in understanding each and every business that i was going to handle, past transaction records , business reports and MIS reports and without that it was very difficult to become the top scorer among the entire north team of Airtel in handling corp
ProsMonthy and quarterly team meets and fun activities, half yearly tours and other perks
ConsLong drives, sometimes deep coordination between departments to solve an issue that goes long upto few days.
everyday is new with full of challenges. never a day is similar to other, always something new to learn and new to do , every day new task new drives at circle level, zonal love.
multitasking, working with high energy, pressure handling, building team and motivating team to work under pressurized situations, full of fun, relationship building, relationship en-cashing, leading from front, engaging channel partners and retail engagement. time management and working with limited resources, competing with competitors at every level to maintain number 1 position. working at very basics from 0 level to to highest level.
management and seniors are good, supportive, motivating, and always guiding to best possible way to achieve the targets over 100%
workplace is good enjoyable, full of fun, energizing, n keeping nerves cool and empathized
hardest part is for non achievers its a fast paced job, need to keep the pace with every task and competition, i didn't find anything harder than me.
most enjoyable part of job the moments when i achieve my task, and your whole team including your all top bosses say you are the best. sense of achievement is best part i enjoyed. off field bosses are very friendly and we enjoyed that time sharing views on professional as well as personal matters, making feel at same level and relaxed.
Proslots of perks of mobile dth meals outbond
Constime has no limits task must be delivered at day end.
• Complete Account Management for 50+ Corporate Organizations for all their telecom (Voice) requirements
• Revenue enhancement, Increase ARPA and ARPU in assigned accounts
• Monitoring of MOU and increasing MOU through account level penetration
• Identifying Up selling opportunities and new products ( ITFS, DTFS, VoIP) to increase the revenue and MOU from Existing Accounts
• Visits to de-grown accounts and immediate action to resolve all issues
• Preparing Business Development plans based on the Company’s Strategy on acquiring Zero RMS Customers
• Responsible for the any lead generation, requirement assessment and closure of the deal
• Ensuring customers have the best tariff as per usage pattern for all corporate accounts as and when required.
• Responsible to build and maintain relationships within the nominated Accounts with agreed SLA’s
• Act as the first escalation level when support processes are not meeting agreed SLA’s
• Ensuring 100% revenue collected every month from the allocated accounts along with Collection Team.
• Ensuring that the churn rate from the Set of Accounts is maintained at minimum by retaining the customer and providing beneficial tariffs and customized offers.
• Working Closely with Retention team to reduce Churn/ZPD
Most of time engaged working cross functional departments as coordination is a very important part of my day to day work, Cross check on previous day performance , team meetings on performance, cross functional meetings, Report reading and preparations if required
Taking decisions at work place is one of the most vital areas , I learned to be independent take decisions at times but few of them included higher level interventions , Work free environment and had liberty to reach any level of management most of times
Team management , Identification of process gaps , Discussion with cross functional teams , Process re engineering , Team motivation , Meetings and Reviews on performance are all interesting part of management including the balance of work and team performance under extreme pressure
At times satisfying both internal and external customers is a challenge
Few of the WOW!! moments where we experimented a process and the output is boom with best results
Enjoy the most when investigate like Sherlock holmes and find a gap and stitch it which results in huge difference in customer experience of course positive once something like saying " A stitch in time saves nine" kind of... :-)
ProsWork Culture amazing
ConsNothing as of now
Questions And Answers about Bharti Airtel Limited
What questions did they ask during your interview at Bharti Airtel Limited?
Asked Sep 19, 2017
- What has been my challenges in supply chain management
- What are my achievements
- What are my strengths and weaknesses
Answered Jun 25, 2021
Introduce to myself and my experience related customer service
Answered Dec 26, 2018
What advice would you give the CEO of Bharti Airtel Limited about how to improve it?
Asked Mar 26, 2018
All were very good at the place of work.
Answered Apr 6, 2019
More focus on the Emlpoyee Engagement with the leadership team
Answered Jan 22, 2019
What is the vacation policy like at Bharti Airtel Limited? How many vacation days do you get per year?
Asked Jul 29, 2017
Around 30 day.s
Answered Jul 2, 2018
30 days vacation paid leaves are given per year.
Answered Oct 3, 2017
How often do raises occur at Bharti Airtel Limited?
Asked May 13, 2017
Every year
Answered Aug 29, 2019
It Occurs yearly on the basis of review system
Answered Jan 22, 2019
What benefits does Bharti Airtel Limited offer?
Asked May 3, 2017
DTH service free and Mobile used 1000 rs
Answered Dec 26, 2018
Health benefits, family benefits and Paid leaves...
