From my experience at Bell so far, I have seen that the culture is one of learning, development, growth, hard-work (things move really quickly), and work-life balance.
The leadership in my unit is positive and challenge each employee to see the broader business goals. My manager is excellent at understanding what additional responsibilities would help my overall career development and has helped me attain opportunities for more exposure to senior leadership.
Be prepared to always work on week-ends, thursday and friday nights to begin with, as most of the work hours are given at that time. The job is fun and diverse though, your get your car at home after a while and management is quite nice. Lots of autonomy but you need to be efficient enough and find creative ways to get the job done. It's a pain in the winter, but in the summer it's a real joy. Possibilities to grow in the company vary from time to time, it can be fast for someone and very long for others. Salary is cheap to begin if you don't have a diploma, but goes up quickly. I would definitely recommend it.
1.0
Customer Service Representative | Ontario, CA | Jun 19, 2019
Horrible and stressful
I've been employed for almost 2 yrs. I had to beg the company to give me my vacation, the management is horrible, you're never getting a full 80 hours pay. The shift system is horrible, you would be at work and get marked absent. No fun at all just stare at your computer all day, can't even talk to your peers. Bell is all about gaining new customers and care less about their slaves (employees).
ProsGood customers
ConsHorrible shifts, short hours, unapproved vacation
I have been working at Bell Canada full-time (More than 8 years)
Pros
Lots of room for growth.
Strong executive leadership.
Invest in their people continuously.
Good benefits.
Always challenged to be better and think different
Cons
The industry is always evolving and can be challenging to stay ahead of curve to beat the competition.
Not enough hours in a day to get the work done, so sometimes need some overtime.
Bell mobility has a very professional environment at the same time, the team in the Atlantic region was most fun to work with. Apart from technical challenges all in all it was experience of a lifetime at Bell that I will never forget. The utmost respect and support I received from my peers and leaders is second to none.
Bell is a fast paced place of work. It has great on job training that can help set you up for a number of careers going forward. You get the opportunity to meet connect with lots of role and build long lasting relationships.
ProsGood hours good money good people and benefits
ConsCould always use more money. Not always a lot of room for advancement
4.0
Database Administrator | Montreal, WI | Sep 16, 2018
Good place to work
Installation and testing new Oracle 12c database environment
Developing and testing new script to automate jobs.Othe daily activities are create database access and run manually script.
Always lots of works to do but there are fun and flexibility.
Top sales Rep in Atlantic Canada,had trainors constantly coming diqn to teach us new decelopments and the new ways to rebuttle customers as well as got to meet the CEO bell finds a way to interact witht heir employers it is great place to work
very stressful environment dealing with customer complaints and concerns, trying to resolve issues and possibly repair line troubles, when necessary sending technicians to clients
I loved my job it was very hard mentally, but i worked hard !After almost 6 months the job wasen,t at all what they thought us in class and was very stressful so I found something else
Hey everyone :)
If you're reading this then you're probably looking to start working for for them.
I'll give you an incite to what its like as a New Hire Technician;
You'll do your interview at one of the work centers and they'll ask you why you think that you'll be a good technician, then probably get you to distinguish a certain color cable from the 25 pair cable. If successful you'll be offered employment.
Once offered employment, you'll start your training which will more than likely be on the copper network which will last approx 2 week.
Upon completion of your training you'll be "thrown out to the wolves" and will start working solo from that day.
Starting wage depending on experience will be approx $15-16/hr
$1 wage increase every 1040 hours
You can expect during the winter to work 8-48 hours/week and during the summer 40-48 hours per week.
Company cellphone,vehicle,uniform and tools are all provided free of charge.
The job is self is fairly easy, however you must not be afraid of heights and not afraid of social interaction. EVERYDAY! you'll be meeting new people and depending on the dispatch area you'll probably be climbing up to 28ft in the air every day.
At the start you'll be very stressed out because you'll work significantly slower than experienced techs but don't worry... you'll get better. A lot of guys will make managers sound like bad guys but they're going to be a great resource for you to help you grow.
Once you've
ProsGood skill set, overtime, people
Consovertime, no work life balance, management
4.0
Outside Sales Representative | Bell, ON | Sep 30, 2015
Very Relaxed and Fun Office Environment
Working at Bell was probably one of my best experiences as a field sales representative - the people there were very friendly and chill. The pay was ok, for example, minimum wage + monthly car allowance + commission. The way the commission was structured was definitely for the benefit of the company. It was tier based commission. I.E. IF you get this many activation in a week, you get this much commission - you can also stack commission from previous week sales to the following week if you were smart about it. Incentives were ok, too. Incentives happen every month but are very random. They always have incentives for holidays, and it's very lucrative but restrictive, too. Having a proper sales funnel was the most difficult part of the job. Some great things about working here is that you get a working iPhone 4, 4S, or 5c, you get branded clothing, and an ID badge to work in the field. The cafeteria at the head office was nice - pool table, FIBE TV lounges, Jitz (Foozball), Table Hockey, etc. A lot of nice looking ladies, too - another great benefit ^.^
Management, though, is all over the place - for my team, our manager was barely there. During my experience at Bell, I had 4 different managers for our team within 8 months, which is INSANE. There is so much red tape involving what we can or cannot do as a field sales rep - for example, we CANNOT post promotions or deals online about what Bell is providing atm. The politics and legal policies there is INSANE because Bell is
ProsMonthly allowance for Transportation, Great office environment, Flexible work hours, Base Salary + Commission for Security
ConsCorporate Politics, Sales Restrictions, Management, Difficult to Earn High Tier Commissions
Bell is not a bad company to work for. The culture is strong, the organization is well structured, and there is definitely a specific person/place for any concern. In the right region, you will have great opportunities for advancement. And if you’re lucky, you’ll have a manager who is invested in your development.
On the negative side, the base salary for all positions is very low—plan your budget around this. The variable pay (commissions, manager bonuses called “SIP”) can be extremely lucrative, but hard to achieve. If you excel and beat your targets, you will double your salary easily. But if you merely attain your targets, or don’t make them, be prepared for a financial reality check. In addition, opportunities for advancement are very much limited to Ontario/Quebec. The other regions are dominated by people who have settled in for life. Advancement outside of central Canada only occurs when someone dies or retires, and then watch out—the whole company structure will change rapidly as the talented clamber for promotions.
Lastly, the company structure for sales attainment is centred around a dying model—home services, or “BRS”. This is the end all and be all of sales targets. You make the most money, but are constantly fighting for the same customers who left Bell 3-4 months ago for a better deal. If you are the type of person that can de-escalate an angry customer, you will do well.
Internally, support for employees is phenomenal. The benefits package is unreal
ProsLucrative bonus/commission structure, strong organizational culture and structure, and regional opportunities for advancement
ConsLong hours, bad work/life balance, low base pay, toxic customer support culture, and limited opportunities for advancement if you live outside Ontario/Quebec
3.0
Field Service Technician | Hamilton, ON | Jun 22, 2019
BTS Field ServicesTechnician
Great opportunity to learn new technical skills and interact with the general public by installing and repairing TV, internet & phone services. All tools, equipment and training are provided by the company. Because this is a unionized work place, pay and schedules for new technicians can be challenging. However, this improves in time with advantages afforded to those who have been working for the company longer. All technicians start out as part-time employees put can progress to full-time employment within approximately five years depending on the location and turnover of work place. Bell focuses on the bottom line (making as much money as possible for Bell) which for shareholders is great but for employees and customers can be infuriating. Continual "micro- managing" is in place, with technicians being monitored in every aspect of the job with GPS is installed in every work vehicle and monitoring of almost anything that can be monitored. Technicians are expected to adhere to impossible targets relating to the installation time allocated for each job which can sometimes result in poorly installed jobs or jobs not completed at all, depending on the experience and integrity of the technician performing the task. Technicians are sometimes forced to seek assistance from overseas call centres and are expected to wait on hold indefinitely with an agent who may not necessarily speak or understand the Canadian English language (which for a leading communications company is absurd).
ProsGood pay. Company provided vehicle, tools & equipment.
ConsPhysically demanding. Can take years to advance.
5.0
Représentant des Ventes (H/F) | Rosemère, QC | Jun 3, 2013
La face cachée de la représentation
Travailler chez Bell est certainement l'une des expériences de travail les plus enrichissantes que j'ai eu. La vente dans le secteur du commerce au détail est assurément un secteur rempli de rebondissements. Les représentants des ventes sont aux premières lignes quant aux relations avec la clientèle ce qui implique que nous devons en tout temps veiller à bien refléter l'image de l'entreprise peu importe la situation. C'est ici le réel défi car chaque situation est unique et il est important de trouver une solution à chacune d'elle. Il faut donc savoir utiliser tous les outils mis à notre disposition pour répondre aux diverses demandes d'un client.
Quoi que l'une des qualités qu'il faut absolument détenir pour occuper ce poste est l'autonomie, l'équipe de gestion est très proche de leurs subordonnés ce qui facilite les opérations quotidiennes. Il nous procure en tout temps un soutient professionnel ce qui permet une dynamique unique dans chaque magasin.
Une des facettes de cet emploi que je préfère est définitivement l'apprentissage en continue. Tout évolue si rapidement dans le milieu des télécommunications qu'il est important de constamment valider ses compétences. Plusieurs formations en ligne nous sont imposées tant sur les produits que sur la technologie mais en ce qui concerne l'offre de la compétition, nous sommes quelque peu laissé à nous même. Il est donc essentiel de se renseigner continuellement et d'analyser les offres de la concurrence afin de pouvoir off
ProsSalaires et avantages sociaux
ConsÉvolution de carrière pour migrer entre les magasins et le siège social
1.0
Business Development Specialist | Saint John, NB | Jul 6, 2019
Bell could care less about employees
Recently left my job working as a Small Business Care Representative for over a year in a call centre. With call centres of course, comes stats & metrics that you must meet. I will list a few of these metrics and how Abel makes it next to impossible to achieve them.
- Transferring Calls -
Yes, if your transfers are too high... you are penalized for it. Unfortunately... more than often our calls get escalated to supervisors because the customer is not satisfied with what we have to offer. This is beyond our control & we can only deescalate for so long. If they want a supervisor... we need to transfer that call.
-Cancellations-
This is where Bell makes it extremely hard. Customer will call in who have been with Bell since the 90’s, are upset. Loyalty gets you NO WHERE with Bell & usually they are calling in because they were made an offer with the competitors that is a great deal. Bell does not care to compete...nor does it do ANYTHING to keep loyal customers onboard. If this customer cancels (& rightfully so)...YOU are penalized.
- Handle Time-
You are scored on your average handle times for calls...meaning on average how much time you are spending on calls. Now with the systems Bell uses (SUUUPER out of date)... more than often your system will crash. Multiple times in on go. So what should take about 5 minutes start to finish...now becomes a 30 minute call because Bell CANNOT be bothered to fix their systems. And guess what... that is on YOU. Bell has NO pro
Postive Energetic Professional work environemnt with fabulous employee incentives
- A typical day at work would be spent out on the floor interacting with my team. IE coaching , mentoring, keeping the floor motivated to meet or exceed the goals for the day and making sure that we have fun doing so. Administrative stuff was mostly done first thing on arrival to the office and just before leaving to ensure time was spent with the team
- I worked with a great group of managers. We were very supportive of each other and our teams. We were all very motivated and driven individuals who thrived on being on top. We worked separately yet together. Our success or failures were measured collectively as we seen ourselves as one big team. During our time at Bell Canada were one of their small satellite office and were one of the most successful sites. We had the opportunity to run our site on our own for almost a year and we still managed to be on top without having any senior management.
-What I learned is that you are only as successful as the people you have working for you. That everyone contributes to the teams success.
- The hardest part of the job was the corporate red type that we needed to go through to implement changes as this process could be very lengthy sometimes.
- The most enjoyable part of my job is watching an agent grow and develop and eventually move on to bigger and better things.
- Management at Bell always had an open door policy which was nice. They were always willing to hear any new ideas or suggestions to improve the bus
ProsGreat Incentives
ConsTons of e-mails daily
4.0
Regional Sales Manager | Vancouver, BC | Sep 23, 2013
Fast paced environment, love to work with people
• Consistently achieved postpaid activation targets; averaged 98% to plan for past three years.
• Achieved the highest conversion rate across the country through the implementation and execution of a customized sales approach.
• Developed a mentorship program to address onboarding challenges that resulted in higher employee satisfaction and increased sales.
• Received the highest employee satisfaction score across the country by ensuring all levels of feedback were captured through the execution of skip level meetings…93% vs. company average of 77% in ’13.
• Significantly improved the after-sales service experience by establishing a company record in warranty sales…50% attach rate in ‘11 followed by 53% attach rate in ’12.
• Increased profit margins by maintaining the highest accessory attach ratio and second highest ARPU (Average Revenue per unit) statistic.
• Challenged team to think entrepreneurial and achieved a 13% mix in Small Business sales, highest in the corporate store channel.
• Successfully set a benchmark for others to follow in the customer experience arena (over 90% customer satisfaction score).
• Empowered all levels of management ensuring the highest level of efficiency and customer satisfaction.
• Consistently exceeded Bell’s standards of merchandising effectiveness and operational efficiency.
• Played a key role in increasing Bell’s market share from 0% to 20% since inception in the West.
• Cultivated a career path focused environment by ensuring
Terrible work life balance. Management treats you only as a number and statistic
Work life balance is non existent. Schedule is not set and you can be called in with 12 hours notice. Making plans ahead of time is nearly impossible.
The managers are only about getting as many jobs done as quickly as possible. Essentially, if you run into problems on a job, do not expect anyone to be understanding as to why it is taking you longer.
Management expects you to stay past the end of your scheduled shift if a job is not finished before then. They are not legally allowed to force you to stay, however if you do leave your manager will find a way to come down on you in some other way regardless of if you have actually stayed to help on other occasions.
The job itself is easy. The worst part is dealing with the weather; extreme cold and hot. Sometimes customers can be hard to handle. You are entering customers homes so this comes with good and bad. Some times you may come across very dirty or crowded homes. As well as the occasional drug addict, but you do have the right to refuse the job or call to have someone stay with you while you are there.
There were regular raises. $1 per roughly 6 months worked up to a cap but this does not outweigh the cons of the job.
Benefits are okay. Not great and not awful.
Overall this job should only be taken if in dire need of money and with no intention of staying long term. I was there for 4 years and it was very taxing some days. It also causes a strain on family life as most shifts you will be working until 9pm
ProsGenerally left alone to do your work
ConsLong hours. No set schedule. Management and efficiency system creates a very toxic work environment
It's a sales position, but the customer service side takes up most of your time. Clients are always coming into the store with billing issues or phone problems... This eats up a lot of your time, making it a frustrating sales environment. Fellow sales reps, due to lack of training, do not sell the right plans or phones to the client based on there needs... The rep will clerk out a standard plan that may or may not work for the client, and they sell a device without showing the client how to use it.... So a few days later the client comes into the store and deals with a different rep and asks a million questions about the device... Wasting valuable sales time for that rep!!! Then a month or two later that same client comes back with billing issues because the sales rep did not sell the right plan!!! Of course the client wants to deal with a different rep to fix the problem cause the first rep was incompetent and the client no longer trusts them.... Thus, wasting even more of another reps sales time...
patients is an asset.. Mainly with incompetent managers!! In the beginning, Bell had some great managers on the island. The management team promoted with-in the company or hired managers from other cellular provider... People who had a good knowledge of the industry..... But over the last 3 years the island management team has been an embarrassment... Bell has been struggling to hire quality managers who can lead the stores to success. The managers they've hired really don't
ProsGood benefits...
ConsManagement.
Questions And Answers about Bell
How often do raises occur at Bell?
Asked Dec 7, 2016
I could have say every three months depend how good you are at working
Answered Apr 4, 2019
Every 6 mo $0.50 if you qualify
Answered Dec 4, 2017
How long does it take to get hired from start to finish at Bell? What are the steps along the way?
Asked Aug 23, 2016
A few weeks as a background check and phone interviews are scheduled
Answered Jun 1, 2019
Within a month it was done
Answered Jun 26, 2017
What is the work environment and culture like at Bell?
Asked Feb 13, 2018
If the management is terrible everything else around u is terrible
Answered Sep 14, 2019
Entertainment
Answered Jul 3, 2018
What is the vacation policy like at Bell? How many vacation days do you get per year?
Asked Feb 13, 2018
YOU RECEIVED TWO WEEKS PER YEAR.
Answered May 26, 2021
As a part time you do not get benefits.They work with you on hours.
Answered Sep 26, 2020
What tips or advice would you give to someone interviewing at Bell?
Asked Aug 25, 2016
Sales experience can be taught, people skills is 100% essential
Answered Dec 4, 2017
Be straight forward with what you know or don't know. If you do not do what you say you can you will not work there anymore if you cannot perform.
