AXA is not a terrible company to work for. They have a solid benefits package, a diverse and interesting staff and management, and most everyone working there is very nice. The company culture is very laid back. The dress code is described as business casual, but since the definition of "business casual" can vary greatly from company to company depending on one's location, industry, and other various regional and cultural differences. That said, they are definitely more on the casual end of the spectrum, and jeans are typically allowed on most days (not that there is anything wrong with that). It should also be noted that the company headquarters is based in France, so this undoubtedly plays a role in the dress code and overall company culture, which is a very positive culture that helps create a mostly positive working environment.
So why only 3 out of 5 stars? I must preface this with the fact that unfortunately, for purposes of keeping my identity confidential, I am unable to disclose what my position was there). First, there was the issue of pay. After doing research, I can say that I was relatively underpaid compared to comparable jobs in my industry, and given my credentials and qualifications (to be fair, I knew this going in, but accepted the position for the purpose of attaining that highly valued experience that all employers want to see on your resume).
My two biggest issues with AXA however, which are somewhat related in nature, are the terrible communicatio
ProsGreat company culture and benefits package
ConsTerrible communication and extensive bureaucratic performance
5.0
Customer Service Representative | Secaucus, NJ | Nov 24, 2018
Productive and Professional Atmosphere
A typical day at Axa Equitable consisted of high call volumes, analysis and assistance of client relations and concerns. Composition of Power Point training decks for new employees and current employees to further enhance product knowledge.
Respectful and thorough communication from employee to client to expand client knowledge and create a positive customer service experience.
What I had learned through this experience was knowledge of retirement plans that the company offers in both past and present policies. Effective communication with clients and thorough follow ups to ensure all clients had positive feed back with my service. Knowledge in effective employee training by assisting new employees on how to assist clients. Assisting other customer service representatives in a polite manner who were not as well immersed in product knowledge.
The workplace culture of Axa Equitable is built off of teamwork from multiple divisions that are within the service floor. Communication between divisions is professional, quick, and precise. The culture has embraced questions and answers as part of daily protocol. They have also embraced errors and corrections as nothing less then a positive learning experience.
The hardest part of working at AXA Equitable was learning the variations of different products that the company has released to the consumer over the years that Axa Equitable has been in the retirement building field.
The most enjoyable part of working at Axa Eq
ProsBenefits, 401k Options, Full lunches, respectful environment, Paid Time Off, Professional Management, and Advancement From Within
ConsShort breaks
2.0
Personal Banking Advisor | Chicago, IL | Sep 10, 2019
Demanding, challenging work.
A well meaning management force goes a long way in making workers feel welcome. But the bottom line is that employees are paid too little for the type of work they do. The company has some opportunities for upward mobility, though. This will depend on the temperament of your direct superior.
AXA will hire most people, but tasks given WILL NOT be for everyone. AXA is upfront with most entry-level employees about difficult hours. What they are not upfront about is the organizational challenges. Too many times employees are thrown into situations dealing with medical emergencies and no way to assist.
Mid-level employees will also be thrown into frustrating situations day in and day out. Most decisions are centered around nickel and diming every aspect of the business. Very little time is spent on improving what is a potentially flawed business model. AXA may be the most disorganized company I've personally ever worked for. If you find yourself in a management or support role, prepared to be underpaid for the amount of stress and responsibility placed on you.
If you have the opportunity to work here, it's not all bad. AXA offers some opportunities for personal growth. It's an easy way to get experience at an office and get some understanding of the medical insurance industry. AXA looks good on a resume. Mentorship opportunities may be available. Lots of decent benefits including vision, dental, healthcare, and PTO. The downtown location gives easy access to transit. Employ
Nothing like I was promised - not for college grads
AXA is overall a great place to work IF you have years and years of experience under your belt. I came in knowing nothing about sales or retirement plans but I was promised that there would be extensive training, however, training was at a minimum and I was left to figure out everything on my own. Everyday people would come up to me telling me I should know this by now, but no one ever told me that it was something that I needed to know. I was also promised that it would be a lot of working as a team, but I found myself sitting in the office alone as the rest of the agents were out selling.
As for pay, in order to get contracted and on salary, you need to write 15 applications for AXA products with a total of 3000 PCs. I was given an uninterested mentor who only wanted to help me if it benefited himself, while being told that I needed him on my side if I were to go to any meetings. As a recent college grad, I soon ran out of money and out of patience and had to leave to find a new position that would actually pay me for the time I put in.
If applying, don't get caught up with the terms 'financial planner' or 'financial advisor'. Your really just a sales agent with no guidance and improper training. I wish it worked out but AXA has some serious issues to figure out when it comes to training and paying new advisors. Only come into this position if you have advising experience and the financial backing to go months without pay.
ProsAutonomy, work on your own time
ConsPoor management, bad training program, almost no pay for new advisors
Nice place to work and good culture in Axa however salary is amount is not good.
My current roll highlight is in below
Notification: We registered claim for insured/broker and sending claim detail to them. Allocating workshop/services as per policy detail.
Payments : Issuing payment to workshop or third party as per Invoice and Lpo detail. There are different types of payment like Repair order, Estimation, Towing,
Loss adjuster etc.
Indexing: Indexing document like police report, driving license, registration card, credit note, debit note etc. in their appropriate claim number.
Local purchase order (LPO) : we issue the LPO for workshop to start repair for insured or third party vehicle .while issuing LPO we validate all the document like police report , driving license , estimate , etc.
Viva Claim : It is mobile insurance work where We registered claim for insured and sharing claim details with Broker/Insured. Communicate with Broker and issuing payment for the same.
Workman compensation: At the time work if any employee get injured or death happened then we registered claim for insured and sharing claim details with Broker/Insured. Communicate with Broker and issuing payment for the same.
House hold & Travel claim: work with Axa household claim for Payments, Registration and Indexing process where we registered claim for broker/Insured and sending detail to and issuing payment and uploading document for appropriate claims.
If required any nur
This is a fantastic job if you are cut out for it. You run on your own schedule, have basically infinite income potential, and the management team here is top notch. They invest a lot of time into your development, which is a nice change of pace from other places I have worked in this industry. However, that being said, I am not sure I am cut out for a sales role. I am an introvert by nature, and most of my target clientele are teachers (I am a part of the retirement benefits group, a group that markets to teachers in the k-12 field). The reason for this is because I am 23 years old. My close friends do not have stable enough incomes to be investing in anything for their future yet, and older people, believe it or not, may not trust a person as young as me to handle their money. This is totally understandable, and makes sense why less than 5% of financial advisors worldwide are under 30 years old. If you can make it early in this career, it only gets easier. Unfortunately for me, I am finding this job just might not be the right fit for me. AXA does offer a salary to those who don't have the ability to sustain themselves on commission alone, and will actually reimburse you at the end of your contract if you would have made more on a full commission contract (if you select the salaried option your commission is only 50%). There are so many positives about his job, that I will not give up. However, due to the nature of how difficult this job is and how much stress it is placing
Unorganized, overworked, incompetent supervisors and workers.
This company is extremely disorganized to the point that supervisors don't even know the employee's job functions. They assign you with multiple task and expect unrealistic turn around times and results. Due to the lack of training, a lot of the employees fend for themselves. Seriously, you will have to teach yourself how to do a lot of the work. The little feedback and information you get from management is unhelpful.
As for the co-workers, the situation varies. Some have background with related work experience, while others are right out of high school. Odd mix that makes for a lot of drama.
Other things to take note of is that there is a HUGE turnover rate at AXA. You'll be lucky if you last 6 months to a year here. Or if they don't run you out of the company. Also, the employees are not compensated well, work under a lot of pressure, and are under appreciated. If you are looking to move up in the company, search elsewhere
The upside is the paid time off, medical benefits, and the co-workers. However, good luck taking time off as due to cut backs. You will have a lot of responsibilities and won't be able to enjoy time off.A typical work day consist of performing the same tasks from day to day. And that doesn't change.
If you are looking for an in between job or a job that can provide flexibility then this job will work for you. Else stay away. You will waste your time, energy, and effort here.
ProsPTO, Benefits
ConsLow compensation, high turnover, disorganized company
Good people and work environment to work and grow in.
A typical work day starts with my previous and current daily reports, to contact our clients, agents and brokers by phone letter or e-mail to make them aware of any out standing issues, and to help them in any way to resolve the matter the same day if possible. I learned and developed ways of sending e-mails to our customers and company representatives with attachments such as forms, or outlines of our perspective in a timely manner. I worked closely with our Management team and my supervisor to make sure I'm meeting all my job requirements and understood any changes that are taking place. I also see if I could help them with any issues or projects to alleviate them from, for them to focus on other important issues. Dealing with challenging issues or individuals can be hard to deal with which at time requires time and research. This is the most important part of ones job and experience knowing what to do and once you understood what happen I can develop a action plan to explain what happen and offer a options to resolve the problem. Often this is what the customer or representative remembers most showing how you cared enough to follow through to come up with a solid solution.
ProsThe job was close to my home
ConsThe traffic leaving the job was difficult to get through at times.
5.0
Director of Customer Service | Mexico, MO | Mar 5, 2019
Great pay, amazing employee culture, good career advancement
A day at worked looked with a full, full tight agenda for the next 3 weeks meeting after meeting, however, they were productive meetings.
A company that let you develop your leadership skills, managing big projects, big investments, interactions across departments, regional best practices among different countries etc.
Employees are quite important for the company so they invest in YOU and YOUR development, knowledge and well being.
Management can be hard, and intense but at a C-level is the expectation, so no news there, however, the goals are set quite high and so do the expectations, therefore, lots of pressure, but they DO provide the tools/resources for accomplishing them.
The hardest part was managing quite a complex operation with SOOOO MANNY internal clients with SOOO MANNY different needs and goals.
I enjoyed the culture a lot you had fun while working, there is a sense of ownership towards the brand so team players mindset and non-egoic contributions are Key. I had a very big empowerment on the well bring of the area, desition making, budgeting, projects etc.
ProsWell Paid, Career Advancement, Well being programs, Great Challenges
ConsQuite big company so its hard to navigate all interactions and projects.
1.0
Senior Client Associate | Syracuse, NY | Mar 5, 2019
Overstated opportunity and pay
I took this position at AXA thinking it was an intriguing opportunity to use my financial and interpersonal skills as a financial planner, but the entire experience was a farce. I was promised one rate of pay when interviewing, so immediately questioned an offer letter at 30% less. I was satisfied with the answer that this was my pay for the "training period" which was to be only a month or two while I got my licenses. Turns out their "training" was sitting me at a computer with no interaction to study for tests with no guidance, and months after receiving my licenses, I was still receiving my training pay. Over a week after being on the phones and successfully making several appointments with clients, I was informed that I should be making appointments for field agents and not for myself. It was bad enough that they were not honest about the job when luring me to work; it was even worse that they provided no instruction when just setting me to work. The awful experience I was terminated for failing to call in until noon on a morning when I was in the emergency room, so at least they released me to find my next job with the cushion of an unemployment claim. This company is a joke, and I would advise nobody to work there.
AXA as a company is a good place of building a strong base for succesful career.
Have successfully handled migration of Solvency II statutory reporting process required for Insurance companies to report to EIOPA and ECB in European region by visiting parent company AXA GIE in France for 6 months.
Training Solvency II statutory reporting to the other half of the team in India and conducting knowledge transfer sessions to the dependant teams.
Support the Solvency II Pillar 3 reporting to ensure that it meets the Group requirements and is performed in a timely and accurate manner. Monitor and ensure the submission is in compliance with group reporting requirements.
Perform the control checks results and prepare the analysis of the submitted reports. Assist in the preparation of the consolidated clearance pack.
Work closely with Reporting and Analysis team and Reporting & Governance team to ensure financial and management data in Magnitude / IRIS are aligned with IFRS financials and in compliance with Solvency II Pillar 3 requirements.
Ensure good quality and timeliness of the reported financials and data. Review the control checks results, identify and fix input errors.
Actively participate in the answering of COE’s queries on financial reporting inputs in Magnitude / IRIS.
Coordinate and support the required COE sign-offs to support Solvency II Pillar 3 reporting.
Perform transactional activities related to the function at the expected level of delivery in terms of
ProsEmployee Friendly, Learning and Development
ConsOnly has two branches in India
3.0
Ejecutivo/a de atención a clientes | Ciudad de México | Mar 27, 2017
Excelentes instalaciones
Desarrollaba mi trabajo normalmente bajo presión. Aprendí procesos para seguros automotrices como trámites de pérdidas totales, emisiones, renovaciones, cancelaciones, envíos de facturas, etc.
Llevaba una excelente relación con mis colegas y con mis superiores a pesar de contar con muy poco tiempo para el esparcimiento debido a las labores.
Lo que llegaba a dificultar el trabajo era la triangulación innecesaria en los procesos que volvía muy lentos los trámites o la necesidad de escalar con otras áreas cuyos tiempos de resolución podían demorar más allá de lo estipulado, algo muy apremiante para los clientes y para mi, como responsable ante ellos, volviendo muy estresantes los casos.
También hubo una mala organización entre quién sería responsable de las áreas pues reconocíamos hasta dos autoridades que no se ponían de acuerdo en las prioridades de nuestro servicio, lo que entorpecía nuestras labores y nuestros resultados generales. No éramos informados de los cambios que había ni tampoco sabíamos con quién escalar una dificultad de ámbito laboral. Además, al encomendarnos labores propias de otras áreas que requerían apoyo, sin capacitación previa, era fácil cometer errores que podrían dar por terminada la estancia como trabajador. La rotación era frecuente.
Lo anterior impactaba también en la estabilidad laboral, que era lo que menos teníamos en la empresa mientras no tuviéramos un contrato directo con la aseguradora.
También también era nocivo escuchar sobre las
Management tend to pile the pressure on with a get it done attitude probably because they are getting it from their own manager. This in turn has created a very stressful environment. If you work in Operations and you move to a more advanced position you can forget about ever getting a pay raise outside of the modest one you get each march. I know a few on my team have come from lower banded ops teams and got no pay raise and when anyone asks for one they are told you should be glad of the experience you are getting. I mean why would anyone take on more responsibility and a tougher more challenging job if they get no increase? It makes no sense. This apparently is the culture here and has been for years. Pay the least amount possible and extract the most work possible out of you. People here are constantly being signed off on stress leave or are simply leaving as they can't handle it. Our concerns were recently given to the higher ups in a meeting so hopefully this is the beginning of change as the people here are committed and want to do their best but expect to be fairly compensated for their efforts.
On the positive side your colleagues will be helpful and you will learn a lot and have opportunities to expand your skill set. There are some really neat features to office life there such as a full gym, subsidised canteen, Laya Health care, Pension option and coffee docks around the building. There is a games area complete with table tennis, pool etc but these are obviousl
ProsLearning opportunities, Bonus in March, Flexi Time
ConsStress, Management Culture, Poor pay for work done
The people in my team were brilliant to work with and the managers were all approachable and friendly, however I'd be lying if I said that I enjoyed my job.
The amount of pressure that was placed on us is unbelievable and unrealistic, we lost 20+ staff members during the pandemic and we were expected to pick up 40+ calls without any other assistance. No one was recruited until around September time, and they only had 2 weeks in the office after training before being told to work from home.
There was zero room for growth, no opportunities provided to move up in the company unless you were friends with the managers or knew someone higher up, no reward for hard work or taking on additional tasks. Hard work got you nowhere other than being given more work to do.
The team became somewhat toxic after a period of time. Very cut throat, and staff announcing they would have to log feedback about an agent who did something wrong in a claim. Certain agents would be getting away with doing literally nothing, and ignoring supervisors or managers asking for them to take calls. Having your phone out at your desk wasn't allowed, yet managers, supervisors and certain members of the team would get away with having their's out, meanwhile the rest of us would be told to pick up the calls they couldn't be bothered to get.
The pay needs to be re-evaluated, for the sheer amount of work we had to do, the amount of abusive customers we would get and have to deal with calling us everything under t
ProsCasual Dress Code, Good Canteen, Nice Team, Supportive Managers
Management- Higher Management sucks. Lots of Red tape no communication and if there is it's always full of holes. Lots of changes recently with alot of the "Big Dogs" leaving so maybe the culture will change. It needs to! Constant swapping of heads of, director of type roles. You loose track. Theres been a long history of favoritism with promotions and no real suitability of peoples ability to do the job. If your face fits you'll be ok. Team Leader level work like dogs with no thanks, it's what you get paid for! No real support for them just the occasional "Its tough, but it will get better" said for at least 3 years now. Believe it or not the one occasion you dont want to be the favourite is in this role. If you're flavour of the month you have to do tonnes more work! Keep your head down to avoid working additional unpaid hours due to being the "favourite". It has its perks sure, but its not worth the stress or the additional hours or work expected.
The people/office- The people you work with are nice and friendly. It's a nice place to work, the people here keep you going. Lots of social events etc. Lot of things done for charity.
Free tea/coffee machine..its ok of dont mind sludge. Dont expect paper towels to dry your hands we lost that privilege! Horrid hand drier it is now. Clear desk policy, so dont think that cute kiddy picture will be on your desk. It wont. You dont have a desk its first come first served. Dont get comfy on the floor your on either, its changes fr
Buon team di lavoro ed ambiente sano, sereno, stimolante.
L'esperienza maturata in Genworth Financial, successivamente acquisita da Axa, diventando di fatto Axa Partners nel 2016, si può definire per quanto mi riguarda l'esperienza più significativa a livello professionale. Avevo già lavorato in ramo assicurativo, nel settore auto, protezione casa, presso un'altra multinazionale francese, Europ Assistance. Grazie al team di lavoro dell'ufficio sinistri di Genworth-Axa, al rapporto d'amicizia e di fiducia che si è venuto a creare con il mio ex team leader e con il manager, ho avuto la possibilità di lavorare in un ambiente sereno ed all'interno di un ufficio formato soltanto da 4 persone del team back office senza la presenza di un responsabile. Spesso quindi mi confrontavo direttamente con i colleghi del back office ma anche con i liquidatori, specialmente nei casi di rifiuto telefonico di un sinistro. Ci davamo supporto a vicenda, senza passare ogni volta dal team leader.
A livello organizzativo del lavoro, le mansioni svolte durante la giornata erano: assistenza telefonica, attività di back office, gestione e lavorazione mail e fax,, scansione documenti e archivio. Le richieste di apertura sinistro riguardavano i casi di perdita d'impiego, invalidità permanente, malattia grave, inabilità totale temporanea, decesso e furto-incendio auto.
A seguito di contatto telefonico da parte del cliente o della banca, il mio compito era di informare telefonicamente quale documentazione dovevano inviare, spiegare la franchigia, metodo di ind
Prosambiente di lavoro, ufficio moderno, rapporto con colleghi e responsabili.
• Grabbed the best employee performer award in the year 2008 representing the Procurement & Support team & the award for maximum savings idea submitte
Result Areas:-
• Engaged in the Facility related Procurement & Out Sourcing services for two entities with a total of 2 lakh square feet area in Bangalore City catering to a man power capacity of 1500 employees in Bangalore directly and extending an indirect support to the Pune facility which is almost 1.5 lakh square feet area with a manpower capacity of 1500 employees.
• The purchases includes Capital Facility equipment's, turnkey implementation of green field and refurbishment facility projects, Annual Maintenance Contract initiation for all the facility equipment's, and implementation of all out sourcing contracts like employee transportation, Air travel, hotels, security , housekeeping, HR consultancy outsourcing etc.
• Personally contributed in the formulation of various Procurement tools like procurement savings monitoring & reporting to management, supplier score cards, AMC tracker, Effective Procurement activities monitoring Task Lists, SLA’s, Root cause analysis of missed SLA’s.
• Been part of the IPC (Indian Procurement Committee) under AXA Group and shared & implemented best practices both from IPC & Group Procurement team which includes sustainability procurement and Green initiations adhering to corporate responsibility.
• Always been initiating collaborative with key stake holders on procurement projects.
• Worked in tandem with the Management Executive team in formulation of Procurement strategies in line with Group Target Letter.
• Been part in incre
Questions And Answers about AXA
What is the interview process like at AXA?
Asked Dec 25, 2018
Standard 3 step process.
Answered Apr 3, 2021
In- depth, usually meet with 2 to 3 people in the organization
Answered Mar 18, 2021
On average, how many hours do you work a day at AXA?
Asked Nov 10, 2016
More than 8 hours a day.
Answered Feb 28, 2019
8 hours a day
Answered Feb 5, 2019
What is the most stressful part about working at AXA?
Asked Jul 27, 2018
Contract work. No communication about ending
Answered Dec 28, 2019
Continuous phone calls, high call volume, not enough brakes very stressful environment due to the lack of Technology and resources to be able to service the customers
Answered Feb 5, 2019
How often do raises occur at AXA?
Asked Jul 15, 2018
Raises occur minimally and does not coincide with work performances.
Answered Feb 21, 2019
The raises occur yearly
Answered Feb 8, 2019
How do you feel about going to work each day at AXA?
Asked Feb 25, 2018
I enjoyed my job and my co workers made it a pleasure to go into the office.
