Desktop Support Technician | Monument, CO | Oct 9, 2019
Clueless - No ethics - Greedy - Arogant -
They put everything on the techs:
Data Center drawings per strict guidelines (every detail) temp, humidity, tags, warranty, repairs, wiring - very picky
Data Center log books - have to match badge reader access
Data Center security
Inventory of all assets
Ordering of assets and why you need them
Tracking assets - again a joke total mess!
Deploying assets
Decommission assets in detail make and model
Disposal of assets
Wiping Server drives per SOP - takes hours
Pulling Server per SOP
Activate Network ports - wiring a mess in DC
Print Server administration - many old outdated printers in que
Printer maintenance to include Zebra Bar code printers - outdated junk
Installing Printers / Moving printers / ordering supplies
Phones
Unlocking bit locked pc - works half the time
imaging/ deploying pcs - if the image server works
work station setup and moves
Tape library duty / tracking per SOP Backups - who me?
Compliance Training Classes - which is a Joke
Retrive pcs / Pull drives for pcs
Send Drives out for offsite backup
Document drives sent out
Receive Drives back
install drives back in pcs
image pcs / deploy pc / track the pc
Call in for Warranty Repairs
Escort the repair tech
all that and plus doing trouble tickets..
You could save them a thousand dollars by repairing a printer and they will give you a doughnut as a reward. and then complain about it.
Most of the management team work from home depending on all the work being done by dedicated desktop support team but management team is not fair.
Most of the management team work from home depending on all the work being done by dedicated desktop support team but management team is not fair with the desktop team. There is no loyalty in the company. Loyalty is one way i.e., you have to be loyal to the company but company doesn't have to be loyal to you. The word Loyalty merely remains in the dictionary, it doesn't apply with the companies. Regardless of how many years of service you have provided to the company, if there is a small/minor error from desktop support team, management will write report against the tech and terminate the position. Not keeping in mind all the credits management gets is due to the desktop support team holding the platform for the company. Who gets the big pay & bonuses, management team, I am the prime example/victim of such situation. I have trained so many new comers in the company for what, so that the management team can fire the tech who trained new comers and hire them for entry level salary and fire the one who has been there for quite some time making little more than new ones who just started. This may sound very negative but the fact/truth remains the same, can't be hidden.
ConsNo team working. Go against each other.Buy your own steel-toe shoes to support the site.
Atos acquired me from Xerox, Xerox from Aetna, Aetna from Coventry
I have been in IT for a long time and the way Atos does things with their IT is not real clear or sensible. Not meaning to sound negative, but when a National French Based Company buys a North American Company and teasr it apart, not much good comes from that. Many people in IT have been let go from Atos. I just have a bad taste in my mouth after being acquired by Atos from Xerox, Aetna and Coventry. Xerox, Aetna and Coventry treated me good, but Atos is only concerned about Atos, not their people.
And now I am without a job.
I worked hard from my early shift of 4:30 am to 1:00 pm daily in constant call queue to assist the Customers/Clients and loved that.
I learned many amazing things in my 9 year Tenure, and the Immediate Supervisor's/Manager's are struggling with the changes and not handling it well. I had a great working relationship with our Domestic Team as well as the Offshore Support Teams. Hardest part of the job is not being able to get to the numbers they want, and with that that my Customer Service numbers were great.
I enjoyed interacting with Field Case Nurses, Pharmacists, CSR's, and loved helping them make their work day better.
ProsInternationally Established Company
ConsLower Management needs to improve Immediate Supervisor;s etc.
2.0
Data Center Technician | Boydton, VA | Apr 10, 2015
A foreign company out of touch with American economy and employees
I had high hopes that since Atos is a vendor for Microsoft that the opportunities would career worthy for a jump into new possibilities. Unfortunately this is not the case at Atos. There is not a progression scale to promotion nor a structure that allows professional growth. Also once promoted, HR takes forever to bump up pay to match the position. Although, they do pay for certifications. Yet there isn't any weight to them once received. This is a good ole boy scenario. Basically its not what you know. It is who you know. Microsoft has a high input on job promotions. This is disconcerting considering I don't work for Microsoft. Microsoft also micromanages Atos and its employees. This is really a violation of labor laws. As I feel I should be paid by Microsoft and not Atos. Lastly, the environment is toxic. Majority of the employees are looking for new jobs elsewhere. Due to a variety of reasons, the reasons being lack of career progression, negative work environment, and no regards to professional expertise.
ProsGreat people to work with.
ConsLack of structure, career progression, toxic work environment, out of touch senior managment, Good ole boy system
Technical environment working with a great local team!
Our team contracts to provide all the IT needs for a local government utility provider. We provide HelpDesk and Network support and complete Service Requests in a timely manner.
I've learned technical lingo and concepts. I've also learned many aspects of Project Management. As part of my job, I am responsible for keeping my team on track to meet deadlines and keeping them supplied with necessary materials to complete the tasks.
My manager is a highly technical people person with a great sense of humor who makes working for him a pleasure.
My co-workers are all part of a close-knit group that works tirelessly together to accomplish the goals of our company and our client. Each one of us are concerned with providing a truly great customer experience.
The hardest part of the job is not being able to be as proactive as we would like since we work for a client IS Manager who operates reactively.
The most enjoyable part of the job is working with the client user base (approximately 150 users) and with my team.
ProsExposure to new technology. Great team members. Wonderful boss.
ConsSalary freezes. Little support from ATOS Corporate office.
2.0
Senior Information Specialist | Hollywood, CA | Mar 23, 2019
Typical Outsource Company - be prepared to be "off shored"
I had a great salary because I worked very hard for it at a popular entertainment company before they outsourced over 1000 employees in 2005. For the next 13 years there was only 1 raise for this group of employees and 2 months later Atos took back that raise due to "economic reasons".
Some parts of the IT department were worked like dogs; others of us were often looking for work. It didn't seem to me that 'loaning' individuals from underworked groups to help out the overworked groups was ever a consideration.
When I asked management where there was the greatest need (should I learn more about Excel or SQL or Perl...), I would be told "just pick something and go with it."
We were repeatedly told "there is no talk of layoffs for anyone in our group". Then suddenly half my team was laid off and our jobs were given to employees in the Philippines.
In short, there is no appreciation for accomplishments or loyalty. Additionally there is no job security. Because of this I found I had no 'pride of ownership' working for an outsource company.
ProsWork from home, flexible hours
ConsNo job security, no appreciation for job well done, no training
I literally loved the entire team that I worked with across all facilities both out of state and in state. I was fortunate enough to meet several parties who are truly amazing both in and out of the working world. However, in terms of support for employees; they are severely negative in terms of different needs/requirements. Based on my initial experience; I did attempt to go back later after letting them know my personal situation. Based on their conduct before/during/after my employment- it was clear recruitment is key but retaining employees through various life scenarios was not at all in their priorities. Unfortunately, their professional conduct displays "everyone is replaceable" sadly. However, the training coordinator/SME that I had at the time was more than understanding and helpful. He was fantastic and to this day, I have yet to find a trainer in any role as professional, talented, accommodating, and competent as he was. If I ever encounter another trainer as exceptional as the one from the Fargo, ND office; I will most definitely request that party to mentor me. The man was truly gifted in his role professionally.
OK Job. Great IT entrance level job; nothing more.
If you are here for your American dream, forget it. You are paid enough to take care of your bills and live a very modest life. Living paycheck to paycheck is something you will get used to. Sudden changes in business plans often accompanied with massive layoffs and role changes are always nerve-racking. Here, job security is reserved for only a few seasoned staffs. No OT pay for overtime worked, mandatory furloughs on top of poor salary, company-matched 401k revoked, complicated timesheet with so many codes etc.
There are a lot of good people there, though. Once in a while you get free food from McDonalds and company souvenirs to calm you down. You also have free coffee and pop machines to help reduce your stress. The best part of Atos is, they help build good resume and career path. The things is, if you have a career vision and are patient enough to endure their financial oppression for a few years, you will be rewarded by another company someday. So, decide for yourself.
ProsGreat resume builder and perfect IT carrier stepping-stone. Good people!
ConsVERY POOR Salary/wages, high turnover rate, guaranteed job insecurity.
2.0
Technical Support Specialist | Fargo, ND | Oct 14, 2017
It paid the bills.
-We were given tools to make us run effectively, but were not given training on how to utilize them.
-We were told on a consistent basis what would get us fired or written up, but received very little positive feedback.
-Expected to hold to a specific standard call time, but when reaching out for assistance, usually waited way too long for an answer, throwing call times off and inconveniencing the caller.
-There was also a lack of communication - ex: if there was a known outage of a system, it would frequently be an hour or so into my shift before I overheard another agent tell someone about it. Meanwhile, I had troubleshot that issue several times already and would have spent much less time per call had I been aware.
-I enjoyed being able to help callers by fixing an ongoing issue, but hate that they had to place several phone calls to us in order to get someone like me who cared less about call times and more about solving the issue. It's upsetting to me that they value speed over accuracy.
-I enjoyed most of my co-workers. Overall, the people are great.
ProsOccasional potlucks, free lunch, and giveaways
To be fair, although I worked in the building, I was not technically a full-time Atos employee. I was a contractor for a company that lent their employment services to Atos. So, until I was made a full-time Atos employee (I never was, even after 2 years), they could get away with giving me less paid vacation days, lower pay, and less benefits than my coworkers. They dangled the little FTE carrot over me during my entire employment there. They convinced me to join one of the most challenging teams, hoping it would show management how dedicated and helpful I was. In the end, I got tired of waiting and found a better job closer to home.
I still miss some of the people I met there. I had some great coworkers and managers who were always really helpful. However, when I started working on other accounts in the building, I encountered many managers who were unhelpful and downright unpleasant. A lot of people move to different accounts, but it can end up being a real gamble.
ProsFun people, great cafeteria, flexible hours, willingness to train
ConsLow pay/no benefits, no work from home opportunities, strict management
This role was working from home which probably contributed to some of thw issues but Atos is making no attempt to fix this. Despite 12 weeks of 'training' , still basically had no clue how to approach most issues customers would call with. First week of training consisted of getting logins for Atos systems and a few dull online training quizes. After that it's on to the buddy system where you are paired up with someone and watch and listen in while they take calls. The point of this is so that after a couple of weeks you can move onto taking limited password reset calls. Sounds fair enough, however the buddy in question whilst being very nice was taking full calls as normal and doesn't really have time to answer your questions and so you take notes and hope for the best.
Next is limited calls which you have a limited understanding of at this point as it has not been explained how user account are structured or work. You have a buddy who you can remotely ask to come and help but essentially spend a lot of time apologising to the customer while you wait for help.
Then you're back with the buddy taking notes while they answer calls again. However this form of training relies on every type of call you may face happening while you are watching which obviously does not happen. What happens is you end up with notes which say "if customer has problem A, do fix X,Y and Z" which is great until they call with something not covered during your buddy sessions. At this point you can look t
ProsNo commute
ConsYour on your own most of the time
5.0
Latin America SMC Incident, Major Incident | Londrina, PR | Mar 9, 2015
LATAM SMC Incident Coordinator
Principal daily activities
• Execution of Incident Management process tasks in adherence with global and local requirements.
• Coordination and management of Incident Management process activities across the global factory and with external suppliers to agreed global and local SLAs.
• Escalation of risks and issues to relevant Incident Managers or the Incident Management Regional Process Owner.
• Supporting Incident Management reporting (KPIs and customer SLAs).
• Assists the Incident Management Regional Process Owner in driving Service management best-practice and process standardization across his GBU.
• Assist the Incident Management Regional Process Owner in ensuring consistent end-to-end application of the process across his GBU.
• Assists the Incident Management Regional Process Owner in identifying and planning for process improvement projects.
• Drives implementation of standard execution of the Incident Management process.
• Assists the Incident Management Regional Process Owner in driving process standardization.
• Assists the Incident Management Regional Process Owner in standardization to enable offshore targets.
Process Specific:
• Responsible for the execution of designated steps in “tracking and escalation” of incidents and support Incident Manager for its effective execution.
• Responsible to capture time triggered alerts, use escalation scheme and follow instructions for timely status update and resolution of the incidents.
• Responsible
Prosno
Conssometimes
4.0
Customer Service Manager (m/v) | Amstelveen | Aug 7, 2018
Leuk bedrijf om te werken, leuke collega's en opdrachtgevers, veel vrijheid
Leuk bedrijf om te werken. Je werkt met fijne collega's voor leuke opdrachtgevers aan interessante opdrachten. Zoals ieder groot bedrijf vind je ook bij Atos een mix van oudere, mediore en jongere werknemers.
De afgelopen jaren begint de doorstroming van werknemers wat meer op gang te komen waardoor er weer instroom is van nieuwe werknemers en starters is waardoor er een gezondere mix van ervaring ontstaat.
Groot pluspunt is de vrijheid en flexibiliteit die je krijgt om zelf je werk(tijden) in te vullen, waar nodig remote te werken en om tot een goede prive/werk verhouding te komen. Dit uiteraard in afstemming met de opdrachtgevers waarvoor je komt te werken. Verantwoordelijkheid ligt grotendeels bij de werknemer wanneer de werkzaamheden naar tevredenheid worden uitgevoerd.
Salaris en arbeidsvoorwaarden hebben de laatste jaren over het algemeen grotendeels stilgestaan, maar een opdracht goed en naar tevredenheid wordt invult, is er zeker waardering en beloning.
Uiteraard is Atos een van de grotere beurgenoteerde commerciele partijen waardoor winstgevendheid ook een belangrijk interne doelstelling is. Intern wordt hier steeds scherp op gestuurd waardoor de cultuur op de Atos kantoren meer gericht is op winstgevendheid en er naast de persoonlijke ontwikkeling van de medewerker vooral ook naar redement wordt gekeken.Voordeel van een groot internationaal bedrijf is dat er vele mogelijkheden zijn om je door te ontwikkelen bij de grotere landelijke en internationale op
ProsFlexibliteit en vrijheid, eigen verantwoordelijk, doorontwikkelmogelijkheden
ConsIntern de zakelijke cultuur op de Atos vestigingen, nadrukkelijke sturing vanuit het hoofdkantoor in Parijs
Inmiddels bijna een half jaar weg bij dit bedrijf.
Over de afdeling waar ik weg ben gegaan: leuke club mensen. Met de 1 heb je meer een klik dan met de ander, maar dat is altijd zo.
Dit was (op het laatst) het enige positieve punt wat ik kan zeggen over dit bedrijf.
Sinds begin jaren negentig werkte ik voor KPN, waar ik een snelle carriere maakte en mijn kennis en skills in no time op een (zeer) hoog nivo heb kunnen brengen.
Toen werden we overgenomen door ATOS. (2001)
Het leek allemaal zo mooi, mooie beloften en : "met jullie gaat ATOS naar een rooskleurige toekomst!"
Wat waren we naïef...
In 17 jaar afgegleden van een bedrijf waar je als werknemer werd gewaardeerd, daarvoor werd beloond en waar je invloed had naar een club waar je een nummer bent, initiatieven in naam worden gestimuleerd maar in de praktijk worden genegeerd... De beloning stokte de laatste 5 a 6 jaar... nog geen inflatiecorrectie kon er af... in feite gingen we er allemaal dik op achteruit...
En de beurswaarde bleef maar stijgen...
En dan werken in een kantoortuin... Als je redelijk ver van elkaar kunt zitten al verre van ideaal maar bij ATOS mocht je met 8 à 10 man op een kluitje met de bureaus tegen elkaar geschoven je ergeren aan de luidruchtige, al dan niet zakelijke, (telefoon)gesprekken van de mensen om je heen... Probeer je dan maar eens te concentreren op je werk...
Gelukkig was thuiswerken vaak geen probleem (hé, toch nog een pluspuntje!)...
Lager en middle-managemen
Goede onderlinge werksfeer, vanuit hoger management geen binding met werkvloer
Jaren gewerkt, met veel plezier vanwege de werksfeer op de afdeling. Met de directe collega's was het goed samen werken.
Algemene sfeer minder. Van 3 panden aan de Eemsgolaan naar een half pand. Kantoortuinen die steeds volle worden, sfeer daardoor minder. Erg rumoerig door telefonerende/pratende collega's.
4 sterren voor Werk privé-balans. Flexibele werktijden. Als je uiteraard maar je uren maakt. Zo nu en dan ergens een uurtje (of 2) compenseren is in overleg met je directe collega's ook goed mogelijk.
1 ster voor CAO: Deze is er niet, Jarenlang een nullijn in salariëring, en ook geen rekening houdend met inflatiecorrectie, zodat je koopkracht langzaamaan afneemt. In 2017 en 2018 kwam er een marginaal klein bedrag bij, niet tot nauwelijks voldoende om daar verbetering in aan te brengen.
Vertrek naar andere werkgever werd vrij snel financieel aantrekkelijk.
2 sterren voor doorgroeimogelijkheden: in het begin van mijn tijd redelijk veel mogelijkheden, maar laatste jaren stokte dat.
3 sterren voor management: directe leidinggevende (en heel wat versleten door de jaren heen) OK. Van hogerhand: vanuit Frankrijk komt mijns inziens weinig goeds. De directie daar staat te ver van de werkvloer.
2 sterren voor bedrijfscultuur: Werken in kantoortuinen niet prettig. Management staat ver af van de werkvloer. Het bedrijf is niet sociaal (meer). Werknemer staat duidelijk hier niet voorop. Denk dat dit ook een nadeel is van een bedrijf dat het hoofdkantoor buiten Neder
Worked as a face to face assessor and as a back office disability analyst.
This is very well paid job for what it is. However. You are worked very hard by the management. The work is tedious with no real advancement, dead end job.
You are given unrealistic targets that you can not achieve. There is a real culture of cronyism. If your face fits your onto a winner if not, god help you. Your performance will be scrutinised daily. You think you know what stress is? You have no idea. Regular one to one meetings with managers who do not really understand your job and just focus on the unrealistic targets they expect you to achieve. Do not try and reason with managers you wont get any understanding or sympathy. You get paid more than they do and they resent you for it. Hit your targets and you might not burn out in 12 months.
This job pays very well but there is a reason for it and they know it. You will burn out quickly. Half of your team will be on a performance plan for some reason, not hitting target, not achieving quality grades for the reports you write. You can't avoid performance plans regardless of how good you are at your job. They put you on a plan and tell you that you have 4 weeks to improve or you will be fired. This happens a lot and you will experience it. It allows the company to keep you on your toes and stressed and an easy way to get rid of you if you dare to have an opinion they don't like or you rock the boat.
If you plan on hav
ProsGood salary
ConsPoor management, blame culture, very stressful, high turnover of staff
My current duties include:
Call Taking - Receive and efficiently record customer details and incident descriptions.
Problem Solving - Owning the problem and attempting to resolve within first line if possible (working with a target of 70% first call fix), handle Lotus Notes faults, MSOffice Package issues, Desktop PC/Laptops related problems, and Network problems. I also take part in allocating incidents to appropriate resolving teams, following set procedures.
Request Handling - Undertaking and completing such requests as, creating user accounts, adding users to active directory groups and Installing/distributing software via software delivery consoles and remote control packages. All request work must be completed within the contractual timescales (Service Level Agreement) set by The Customer.
Service Delivery - Act as focal point for customer problems and queries. Monitor customer satisfaction survey ratings. Understand Problem, Request and Change Management processes and to deliver all tasks within the agreed service level agreement’s.
Within work I have also been given the added responsibilities of being the Service Desk’s Customer account SME (Subject Matter Expert), and Blackberry issues specialist.
I’m am also currently tasked within keeping the Helpdesk machines up to date with current software packages/updates, Security packages and checking there is a contingency plan available in case of loss of Network in the office.
Aylar önce büyük umutlar ile girerek vasat bir çalıma ortamı ve yönetim ile karşılaştığım şirket.
Zira size 1 ay eğitim veriyor eğitim sınavından kaldığınızda yada yönetim sizi beğenmediğinde 1 aylık zaman diliminin 5 kuruş para almadan çöp ettiğiniz şirkettir.(işe alınsanız dahi o 1 ayın ücretinin alamazsınız.)
Takım lideri olarak görev yapan statük ve mevzuatsal bilgileri yeterli olmayan yöneticileri(supervizörleri de buna dahildir.)
Hayata yeni atılmış gençleri 'çıkarsan tazminat ödersin' korkusu ile korkuttuğu ayrılmak isteyen personellerin deneme süresinde olsa dahi ayrılamayacağı tazminat ödemek zorunda olacağını kafalarına empoze eden şirkettir.( 4857 2 aylık deneme süresinde işçi/işveren bahanesiz sözleşmeyi fesh edebilir.)
bilgisayar arızası sebebiyle çağrı almadığınız için çalışma saatinizden kesip maaşınızı eksik veren şirketin ta kendisidir.
Haftasonu (cumartesi,pazar) tatil olarak girdiğiniz şirket birden her haftasonu sizi mesaiye bırakır, üstelik çalışlma saatinizin bitimine 1 saat kala ahmet bu akşam mesaidesin der.( Banu hanm benimde özel hayatım var plan yapamayacak mıyım. - köle hissedersiniz kendinizi)
Yöneticilerin personeller arasında duygusal münasebetin yasak olduğunu söyleyerek altında çalışan dişi-erkek personelere sarkıntılık yaptığı ortamdır.
( Düzce atos çağrı merkezi)
Prosmasa başı çalışma
Conssaymakla bitmez
Questions And Answers about ATOS
What is the work environment and culture like at ATOS?
Asked Jul 31, 2016
The most horrible experience ever, managers lie, executives lied even more. Performance reviews were rigged to meet ‘the curve’ managers were forced to change ratings on performance reviews. I wouldn’t recommend this company to my worst enemies
Answered Jul 14, 2019
I had a great appreciation of my immediate supervisor and manager.
Answered Mar 23, 2019
What is the vacation policy like at ATOS? How many vacation days do you get per year?
Asked Oct 19, 2016
Good vacation policy
Answered Apr 2, 2019
It depends on the state you live in.
Answered Mar 21, 2019
How do you feel about going to work each day at ATOS?
Asked Oct 18, 2017
I felt miserable everyday, working for this company. It feels like your walking on egg shells everyday. they are constantly fireing excellent workers to fatten up their pockets, they furlough their employees whenever they feel that they are not going to reach their mark. What I don't seem to understand is how do fire the good employees and keep the slackers employed. I've witnessed employee's playing video games all day and some even searching for Pokemons on company time. These are the ones that they decide to keep. I think that this company is set for failure. No hard feelings Atos, I'm over you. Life goes on. Thank you for the opportunity.
Answered May 20, 2020
I do what I must....but they make it sooo difficult....
Answered Dec 29, 2019
How are the working hours at ATOS?
Asked Jun 19, 2017
Alot of OT is asked cause they are short staffed
Answered Nov 8, 2018
12 -16 hours
Answered Nov 1, 2018
How often do raises occur at ATOS?
Asked Dec 24, 2016
At least every other year
Answered Aug 29, 2019
Hardly ever. Better chance of lightning striking you.
