Customer Service Representative | Pharr, TX | Oct 3, 2019
Toxic work place
The entire interview process when I applied probably lasted no longer than 10 minutes, was asked about 5 questions and hired on the spot. The person doing the interview had a xanax pill sitting on top the desk in plain sight. The training was poor and only covered about 10% of what you actually do on the job. The trainers seemed burnt out and angry. They fired anyone for any little reason during training. One of the trainers doesn't like other women, and will single them out, fight with them and fire them when they retaliate. If you make it after training, the pay is still low. You handle back to back calls all day, majority of the customers are angry, so you get yelled at all day. If you get selected to move to another department (or fired if you chose not to) you have to take calls from additional lines of business for no additional pay. Had that issue brought to the attention of the site manager and he seemed surprised and then eventually got a $.50 raise a month later. They are strict on every metric and write you up if you aren't meeting, and they also find other ways to punish you like taking away your paid breaks and shortening your lunch to 30 minutes until you are at goal again. They have a/c issues in the building so its always hot and stuffy. You get written up if you are 1 minute late from break or lunch. Majority of management is childish and refuse to help, there is a few of them that are ok though. Because of the poor training, systems and resources available,
1.0
Customer Support Representative | Caguas, PR | Aug 18, 2012
Demanding job with no benefits
A typical day at work includes dealing with different kinds of customers and different attitudes that might cause a strain emotionally and physically; I learned that you need to be able to react in front of any situation as positive as you can and not let those attitudes get in the way of being able to do your job. My coworkers are amazing because they go throught the exact same thing as I do and we can relate very well to the strains the job creates. However, management is not very well organized; they are never coordinated and each provide different information, whenever customer service representatives need help, they are hardly available to assist, they demand to show concern and empathy with customers when they do not do the same for their employees and are constantly looking to protect themselves and never care about the interests or the health of their employees, which I find to be completely unacceptable. The hardest part of the job is trying to be as nice and friendly with customers as you possibly can and being cursed at when you can't assist them the way they want. But I guess that is part of every job; you can't always be able to please everybody at once. In all honesty, the most enjoyable part of the job would be being recognized by some of the customers that you are doing your job right, that they were assisted correctly and they are pleased with what you did to resolve their issues. Unfortunately, management never hears the feedback from those specific customer
Prosflexible schedule in the beginning, good salary and extra hours available from time to time
Consschedule changes based on performance, short breaks, the management, the company standards expected for every call are unrealistic
customer service contractor not vested in its employees.
Atento is a customer service company that has offices and call centers in several countries. I can't speak for all its contracts except the one I worked for. Having worked for Travelocity and AMR prior, I found this operation somewhat efficient but wanting due to the contractors unwillingness to pay and retain experience for ticketing and fulfillment. We provided reservation services for several major banks and their points client membership. Work was done in shifts and my responsibilities included working reservations that were placed in different Saber ques for troubleshooting during graveyards. The expectation was working about 80 reservations in an 8 hour shift. Sometimes it was mundane and tedious and other times some problems took several hours to resolve. Having worked native Saber before, Saber "Red" had its own concise processes. Not the best pay for this type of position. Other independent travel and corporate agencies paid upwards of 4 dollars more per hour. You received 2 fifteen minute breaks and a 45 minute lunch. Smallest infractions are kept and recorded and you can be fired at a drop of a hat. When they first hired me they were misleading about the pay. Very sterile environment for "security" to the point of it being a juvenile treatment of adults. Co workers were great to work with. The tasks themselves are fine if your training took. The reasons I'm leaving this contractor are its underpaid salary cap, no advancement, poor benefits, negative work/life ba
ProsDecent pay if you were single with no kids
ConsWork environment, bad overall morale, weak benefits, no raises
2.0
Customer Service Representative | McAllen, TX | Feb 25, 2021
Stay. Away. A TON of work for little pay.
If you absolutely need a job then this is for you. If you care about being respected, paid well, treated fairly, and room for promotions. Then pass on this job because they offer none of that. The worst part of the job is Human Resources. She will go out of her way to make your experience a nightmare. no one you complain to about her will hear you out and she has worked here for 5 years. which I am working at currently for 5 years now and she is my constant disappointment. Getting promoted is not worth it unless it's a team lead and above. Agent level you are at the mercy of high-ranked employees deciding to make you take more phone calls just because they don't like you and veil it as "they told us they need your help". To make it worse, if you are promoted as an agent. you do not get paid more every time. you are paid more by department base rates and one department is considered to be the longest training and having to learn the most information but you DO NOT GET A RAISE FOR. you are promoted with no pay raise and given more responsiblity. When you are forced to learn every department (5 of them) you are paid a single dollar more to learn 4 MORE DEPARTMENTS. and expected to perform without asking for help even though you have no experience outside of the training (give or take a week or 2 of only taking those type of calls), but then never getting those calls again in the future and then you being put on the spot because you MUST know EVERYTHING by memory.
as I always t
ProsYou can call Off frequently and more than likely not get fired, There's no public phone number as a job reference.
ConsTake your pick, everything is terrible in its own way.
Buenas y constantes capacitaciones para un buen desempeño.
posibilidades de crecimiento.
sueldo acorde a la ley de empleados de comercios. poco satisfecha con las liquidaciones.
ambiente labora: satisfecha con el ambiente brindado por supervisores y superiores, no asi con pares. satisfecho con el control y seguimiento sobre mi labor de los supervisores. poco satisfecha con el ambiente de trabajo predominando la falta de interes hacia el mismo y destacandose el interes por las reuniones fuera del trabajo.
jornada laboral: muy buena, teniendo la posibilidad de acomodarla en coordinacion con la vida personal.
lugar: satisfecho: higiene en buenas condiciones, cantina con recursos muy buenos, falta de maquinas para el personal y de buenas herramientas de trabajo.
tarea realizada: muy satisfecha: teniendo la posibilidad de desempeñarme en una cuenta que me gusta.
relacion con otros miembros de la empresa: muy satisfecha destacandose un ambiente de compañerismo.
cantidad de llamadas: del 1 al 10: 8. fue bueno para aprender sobre la labor el haber tendido una ingreso constantes de llamadas aunque no siempre fue facil seguirlo.
sistemas: el 99.9 por ciento del tiempo trabajado en el plazo de permanencia en la empresa hubo sistema. Abrir los sistemas requeria mas tiempo del que pedian.
recursos humanos: satisfecho. no siempre solucionaban las inquietudes.
Proscapacitacion, cuenta de trabajo, sueldo, horas de trabajo, relacion con superiores y otros compañeros de la empresa.n supervisores
Consrecursos humanos, relacion con pares.
1.0
Customer Service Representative | Pharr, TX | Sep 4, 2019
worst job
i recommend this job just for training and maybe a couple months, if they try to promote u to one team or premier say no. they'll put you in lines of business you're not trained in, plus the original lines of business you were in. they don't care if ur dying on the floor u better answer calls. they don't have faith in coworkers even with doctors excuses. they break osha laws when it comes to mental disabilities, i wouldn't doubt for physical either. don't trust them if they say they will help. they won't. the site manager , assistant and hr are not on ur side. if you need anything go above them. overall there are so many other call centers ur better off at. ttech pays $3 more, for less stress. i was forced to quit. im finally better enough to proceed with filing my complaints on the company. this job is the reason i suffer from adrenal fatigue and yes i asked to be demoted for over a year and somehow for over a year no other lines were hiring but we had new training every 3 weeks. they rather u quit than help. again they will only help if you go to the boss of HR. i wasn't aware i could do that till after and it was only cus a coworker did and her issue became priority and were resolved in a couple days when hr had with them for weeks. do it if u really need a job but try to find something better.
• Solicit sale of new or additional services or products.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
• Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Refer unresolved customer grievances to designated departments for further investigation.
4.0
Customer Service Representative | Caguas, PR | Mar 26, 2014
Productive and fun place to work in customer service
Answer customers requests for balance inquiry and assisted with daily transactions; such as funds transfers, update address and phone numbers, suggest different productss that best fits customers needs, assited with balancing checkbooks and also helped train new employees. What I have learned is the ins and outs of the banking world. The management is extraordinary, they give the inspiration to improve and move up in the business. The hardest part of the job is keeping the customers happy and at ease of knowing that they have an issue with the bank but that we were going to assist them in correcting the issue they have acquired quickly and sufficiently. The most enjoyable part of the job is speaking to the different customers each day. There was not one case the same as the other and I also enjoyed making the customer happy by the end of the call.
Prosactivities to support customer service appreciation
Its a very professional place but also it has a fun relation between co-workers and supervisors. I learnes how to comunicate with customers and sell item for their benefits, also to process the purchase and send them to their home. I attend customers concerns and help them solve their problems. The supervisor push me and my co-workers to make more sells during the day, providing us with a number of sells that we should made during the day, the hardest part of the job was reaching the various custumers at the same time and also multitasking with purchase orders from previous clients and recording the conversation with customers without gettiong out of the job script that we had to follow. The most enjoyable part of the job was meeting new people, helping them and at the same time gathering new experiences in the "sales world".
ProsFree lunches sometime, birthday partys.
ConsComputer problems with reaching the customers.
3.0
Customer Service Representative | Pharr, TX | Nov 21, 2015
Okay workplace without competitive pay
You are capped with your pay with no real opportunities to move up and get better pay. The people that have been made managers aren't pros at what they do so many times you are left with the same questions you had after speaking with them. No sense of leadership. Would never work for this company again and don't recommend it over other call centers I have worked at. The co workers I had is what made this job enjoyable however many were let go before and after I left the job. It also seemed like many of the pregnant girls that worked there got fired prior to having their baby. Seemed like they don't want to cover maternity leave, very suspicious. I did learn about banking though and this job will make it easier when applying for a bank in the future should you choose to.
Prosgood job to start with if you want to work at a bank in the future
Consno competitive pay, nothing sold for lunch, hard to move up within the company too much favoritism
3.0
Operador de Telemarketing | São Paulo, SP | Apr 20, 2013
Uma empresa meio confusa
Vocês estão me pedindo algo que eu mesmo nunca imaginei fazer, avaliar a empresa que eu trabalhei.
Bem, por onde eu começo...
Que tal assim, Atento por se tratar se uma empresa de SAC sempre vai acabar recebendo sua quantidade de reclamações, afinal de contas, todos que ligam estão com um problema que querem resolver logo, porém, o problema não chega a ser os clientes em grande parte, até porque dependendo de aonde você trabalha irá encontrar alguns que agem até pior do que os que você conhece.
O verdadeiro problema em si é que a empresa não sabe como conciliar a dificuldade que pode vir a ter com o seus funcionários, ou seja, é quase como se quando você encontrasse alguém irritado você ter que aceitar sozinho.
Em alguns casos os superiores não serviam para ajudar em procedimentos que você não conseguia entender, as vezes por ser novo, as vezes por causa que o cliente não soube explicar. Em compensação, eles sempre conseguiam ser uteis quando se tratava de encontrar seus defeitos e suas falhas, mesmo que as vezes essas falhas nem se quer existam.
Eu cheguei a conhecer um caso de uma pessoa que sempre ajudou o máximo que pode com horas extras, venda de folgas, o que pudesse para conseguir mais comissão e que sempre quis poder ficar como ajudante para os novatos, afinal ela sempre gostou de ajudar, de explicar, ela gostava de ajudar em si. Porém, a supervisora dela sempre veio com desculpas para nunca deixar ela fazer isso, sempre deixando ela atendendo, mas a questão é que sua
Prosum lugar com potencial para ser um bom local de trabalho com pessoas excelentes para conviver
Consalguns problemas de politicas internas, o fato de se importar muito mais com pequenos problemas do que com coisas importantes
Trabajé para esta empresa en 2016, cuando todavía estaba estudiando mi licenciatura. En ese entonces, servía para tener una vida "equilibrada" para estudiar y trabajar.
El proceso de selección de personal es medianamente sencillo (si sabés expresarte y tenés un poco de "cancha", pasás). Eso sí, en esta empresa sale y entra gente todos los días, la experiencia en Atento siempre es corta, porque el ambiente es malo. ¿Por qué malo? Si bien administración intenta llevar a cabo una ineficaz campaña para mejorar el ambiente laboral, la propia dinámica de trabajo es, de por sí, estresante.
Te toman el tiempo para todo, literal. En una época no nos dejaban ni ir al baño. Tienen una mentalidad muy arcaica a la hora de determinar las metodologías de trabajo, en especial en la sección ventas.
Y algo que jamás vi en ninguna empresa seria: si estás enfermo, tenés que ir hasta la empresa. Es decir, viviendo a 15 kilómetros y sintiéndome mal, ellos no te mandan médico laboral. Una locura.
La estrategia de comunicación interna es, insisto, mala. Pegar un par de afiches con caritas felices y frases motivacionales, además de invitarte a "cursos" que no motivan en nada, son un vago intento de querer mejorar el ambiente interno.
Los "team leaders" van y vienen, no hay estabilidad. Un tiempo trabajás con uno y al otro estás con otro, por lo que no podés armar equipos aceitados para trabajar en conjunto.
El sistema de comisiones, en ese entonces, no ayudaba en mucho. Era poca diferencia y le sum
ProsSirve para los estudiantes
ConsAmbiente estresante y una relación empresa-empleado muy fría.
Atento siempre busca que tu seas uno mas de una familia asi despues algunos tipos de presiones cambien esa situacion
Atento es un compañia generadora de empleo para muchas personas que urgen de oportunidades, la cual tiene todas las ventajas prestacionales, los pagos son puntuales, y se preocupan de manera "buena" por el ambiente laboral entre sus directivas dentro del centro y con el cliente (España).Los salarios no son muy buenos, son de regular para abajo, dependiendo de la campaña o de las boniificaciones en las que trabajes, la mayorias son inalcansables o poco manejables para el operador por una sencilla razon, el mercado radioelectrico en España esta "full" y Movistar no es la mas barata, y conociendo la situacion economica de España, y el tratamiento en las formaciones de hablar de la "magnifica" calidad del servicio de Telefonica de España y de lo "mal" que funcionan las otras compañias nacionales y xtarnjeras se va el tema en formas y la presion sube mas ahora con el nuevo sistema ISO para las compañias de telefonia alla, donde la presion siempre va hacia abajo y nunca hacia arriba (gran error el de rotar personal) este uno de los tantos puntos que como agente operador vi y trate de manekjar dentro de la compañia. Le doy gracias a la compañia por la oportunidad y entiendo que es una multinacional que funciona con resultados y no con explicaciones. Personal/m trabaje dos años y medio donde mi promedio de suelo apartir del tercer mes de inicio (q es cuando ya se va uno solo) era de 840.000 pesos colombianos trabajando 6 horas al dia de lunes a sabado incluyendo los festivos, no esta
Quiero compartir mi experiencia en esta empresa Atento S.A. - Campaña de Claro Empresarial - sede dorado plaza, realmente desde que ingrese Atento tenia muchas expectativas, pero nunca pensé que lo malo sobre pasará todo, por favor si estan en busqueda de trabajo no vean a esta empresa como una opción.
Cuando ingresamos fuimos un grupo de 28 personas que a la campaña pasaron 18, en el momento de la entrevista nos fueron claros respecto a las condiciones, basico de 900.000, variable de 200.000 y turnos fijos de 8 horas " estas condiciones me generaron gran entusiasmo" lo peor fue cuando ya estábamos dentro de la campaña contestando, turnos de 11 horas con una hora de almuerzo, nunca en los 5 meses que estuve me llego variable y siempre tuve buenas metricas, las excusa de ellos "aqui no se gana variable".
Los equipos estan en pésimo estado, las diademas no sirven y las sillas te generan espasmos musculares ya que no tienen espaldar funcional, nunca se establecieron las pausas activas que son obligatorias, esto te llena de motivos para saber realmente que haces en un trabajo como este pero el tope de todo es la gritadera de todo mundo " cargos operativos - supervisores, controler y alguna otra persona que no conteste", yo he trabajado en cargos que requieren mucha presión pero nunca cosas como esta, en alguna ocaciones los usuarios se quejaban de esta gritadera para agilizar las llamadas ya que ellos eran los que mas lo notaban por medio de la calidad del servicio.
Por todo
Excelente empresa... a experiência pessoal de trabalho ruim
Adorei o treinamento. Aprendi bastante e pude perceber o nível de qualidade que a empresa pretende e merece receber de seus colaboradores. Aprendi a abordagem desejada na cobrança amigável sempre pensando na fidelização do cliente sempre.
Treinamentos agradáveis e muito alegres, divertidos... gestores incríveis. Gerentes e coordenadores responsáveis e compreensíveis.... Os colegas de trabalho sempre atentos avisando a hora de pausa que sinceramente a gente esquece. Um tipo de trabalho que pode ser bem cansativo até acostumar, as vezes esquece das pausas e acaba tendo problemas .. porque tem de ser na hora certa as pausas determinadas, as paradas são obrigatórias e cai uma ligação antes, tem de ser esperto... As vezes ficava tonta mesmo e dava até um branco... logar... deslogar com senhas...muitas senhas...e nem sempre tudo funcionando a contento especialmente o equipamento das PA"S computador telefone e red funcionando em condições ...baias que variam... não são postos fixos e acabava que em um dia de trabalho você pode mudar muitas vezes de lugar até encontrar uma máquina que esteja em perfeito funcionamento e estar em bom astral para aceitar tudo isso e não perder nota de monitoria e ter o seu coordenador ciente do que está acontecendo... isso acontece quando você não fica logado em outras operações, por falta de espaço ou de manutenção do equipamento.. geralmente comprometidos com a equipe, trabalho e metas. e todo comprometimento que tem de ter e o supervisor... Para m
ProsQualidade de treinamento - gerência e coordenação
Consos limites. sistema call center perfeito é bem limitado, ser eficiente atendendo aos limites
Me convocaron a una entrevista de trabajo para diferentes puestos en Madrid, en la sede de Rivas Futura. Me desplacé desde otra ciudad. Tres horas de entrevista, entre prueba de inglés, psicotécnica, dinámica de grupo y entrevista individual. Me dicen que nos dirán al día siguiente si hemos pasado la entrevista para empezar la formación. Me llaman el viernes, pregunto condiciones, me dicen que me ven como Quality Manager y el bruto anual es de 22.305 euros para mi puesto. Quedan en llamarme en una hora para saber mi decisión final, porque tenía que hacer cuentas. No me llaman. Tras una hora, consigo que una compañera diferente confirme mi aceptación. Esto era viernes por la tarde y el lunes empezaba la formación, remunerada si la superábamos y nos contrataban. Tengo que buscarme un AIRBNB en un día, por mi cuenta, claro. Durante las dos semanas de formación algunos programas informáticos no funcionan, no tienen acceso a las claves. La formadora dice primero una cosa y luego la contraria. Nos empiezan a cambiar las condiciones. Ya no habrá tantos puestos de trabajo como nos dijeron y encima el sueldo bruto anual es menor de lo que nos dijeron. Tras dos exámenes aprobados con éxito, nos tienen hasta el último día para adjudicarnos a la mayoría puestos de trabajo diferentes a lo que ellos mismos habían indicado. Ya no son 22.305 de Quality, sino 16.000 euros brutos anuales de agente-teleoperador y dando gracias que saqué un C1 de inglés en la prueba, sino se cobra menos aún. A p
3.0
Administrador/a de sistemas | Pachuca, Hgo. | Apr 26, 2013
es una empresa que le gusta explotar a la gente que tiene capacidades excelentes pagandole lo mismo que un asesor, no pagan horas extras, no valores
mi dia empezaba a las 6 am, en el area de discado y sistemas para atento manejando la cartera bancaria de bancomer, diseñaba el tipo de marcacion de los sistemas, melita y unified, estoy certificada me mandaron a cursos, eramos 6 integrantes y yo soy la que aprendi a administrar el sistema de la empresa aspec, me capacito carlos ceja creador del sistema bancario,y por esto me volvi primordial, y me llamaban para obtener reportes, cambiar la forma de administrar el sistema de perinorte,sevilla, pachuca, consumo y tdc, asi como hipotecario.sin un aumento de sueldo, ni privilegio alguno.es una empresa que para crecer tienen que irse a tomar con sus supervisores, darles dinero, sobornarlos o acostarse co sus jefes, para que pertenescan a las areas y cuando les hacen auditorias les avisan antes, para que cuando va la gente de centro bancomer, aparenten que las cosas estan biencuando no es asi.aprendi a convivir con los directivos, coordinadores deproyectos, diseñadores y creadores de los sistemas , empresas como aspec, cyber y directores de centro bancomer, aprendi a estar disponible y dar solucion deinmediato cuando se caia el sistema, a entender lo que los clientes pedian coo unitec, le diseñe du administracion de unified, asi como a tdc, hipotecario y consumo.aprendia solucionar problemas enminutos, a saber expresarme un codigos rojos, habilidad en manejo de excel, conocimientos en servidores, enlaces, alestra, uotband, etc.y etica y discrecion en movimientosbancarios, meconvoc
Prosun bono que no era fijo de 1000 o 1500 al mes
Consno pagan horas extras, te obligan a quedarte, no respetan los examenes para subir de puesto, ponen a sus amigos, desde los directores hasta los supervisores, si detectan a ingenieros con capacidades buenas, los hacen trabajar mas
1.0
Assistente de Back Office | São Paulo, SP | Dec 23, 2015
Nunca voltaria a trabalhar para Atento.
Típica empresa terceirizada, gostaria de dizer quantas vezes eu já deixei de resolver uma situação grave por falta de ferramentas sistêmicas que existem mas não foram disponibilizadas.
Aprendi na Atento que para ser um trabalhador honesto é muito difícil nesse país e principalmente pessoas com meu tipo de perfil que não tolera injustiça, mas eu não vou desistir.
Os funcionários acima de mim nem sabiam o que era o produto e diversas vezes meus supervisores eram cobrados de situações que não cabia a equipe resolver ou simplesmente algo que havia sido pendenciado indevidamente por algum setor aleatório que em 99% dos casos ficava impune.
Felizmente na Atento a maioria dos colaboradores tinham algum interesse em trabalhar e se brincar a única coisa que realmente salvava a empresa era isso. Pelo menos no meu setor essa era a ideia que eu tinha mas infelizmente não posso dizer o mesmo do resto.
Sem dúvidas a pior parte era aturar a diferença salarial entre SAC, BackOffice e Suporte Técnico que respectivamente eram 800,800 e 1400. Sendo um consultor de segundo nível esperava que o salário fosse maior do que o atendimento convencional, a ideia que tive era que o motivo do salário ser o mesmo seria porque o do Suporte é muito acima da média para uma empresa terceirizada, pois as vagas de Suporte de outras empresas do mesmo ramo é entre R$1000,00 a R$1200 e isso para vagas bilíngue também. Fora que ainda por cima se recusaram a atualizar a carteira com a função de BackOffic
Los problemas de esta empresa empiezan desde el momento de la entrevista, ya que en este proceso no se informa correctamente sobre el sueldo a recibir. Una vez pasada la entrevista, comienzan las capacitaciones, y al terminar estas últimas, se firma el contrato, es en este momento cuando recién te informan el sueldo verdadero a recibir, que consiste en un sueldo base (el mínimo legal) más un incentivo variable y una asignación por comida y movilización. Una vez que entré en esta empresa y hablé con varios compañeros, me comentaron que a todos les había pasado lo mismo, pero que por necesidad habían aceptado el trabajo de todas formas.
Cabe mencionar que el incentivo se paga al cumplir ciertos parámetros dentro del mes anterior, por lo que, dependiendo el día de ingreso, el sueldo completo se obtiene sólo a partir del segundo o tercer mes. Los parámetros antes mencionados para obtener este incentivo incluyen puntualidad y asistencia (mayor a un 90% aprox.), calidad (variable según servicio) y tiempos auxiliares (hasta 5%). En este último punto quiero hacer hincapié, ya que los auxiliares corresponden al tiempo en que el trabajador se aleja de su puesto de trabajo, desconectándose del sistema, en esta categoría se incluye el ir a comprar, tomarse un descanso, o ir al baño; estos tiempos se monitorean en todo momento, y si resultan ser menores al 5%, entonces se obtiene esta parte del incentivo. Por otro lado, los descansos quedan a disposición de la jefatura directa, pudiend
ProsConvenios con otras empresas, ubicación cercana a metro.
ConsSueldos, condiciones laborales, malas jefaturas, estrés.
Questions And Answers about Atento
What advice would you give the CEO of Atento about how to improve it?
Asked Apr 25, 2017
Keep in contact with representative directly. Higher up will always paint a pretty picture for you. The lack of enthusiasm managers have effect representative.
Answered Aug 27, 2018
Stick to your vision and mission and do not treat US employees like cheap labor.
Answered Jul 12, 2018
Does ate to hire felons ?
Asked Nov 6, 2016
No, they do not
Answered Oct 4, 2021
Usual background checks
Answered Jul 24, 2019
Does atento drug test
Asked Sep 22, 2019
It depends on the position you are applying for, as a BPO (Business Process Owner) they ONLY drug test at the request of their clients. So, depending on the job you are applying for; you may be subject to a standard five or ten panel drug test.
Answered Oct 8, 2021
No, I didn’t get a drug test at all in atento
Answered Feb 28, 2021
What would you suggest Atento management do to prevent others from leaving?
Asked Mar 26, 2017
Dando a oportunidade para que possamos subir de cargos
Answered Aug 20, 2019
No suggestions. Managers are usually very attentive with their team and answer questions when needed.
Answered May 24, 2019
Is there any training in the afternoon ?
Asked Mar 7, 2017
Training is from 12pm-9pm or 3pm-12am.
Answered Jan 4, 2020
No morning shifts, if afternoons are available it was a shift chosen by a teacher themselves to convince them and the majority of classmates
