A typical day involved a 30 minute meeting starting at 8:00 and the requirement to leave the garage by 8:15, already impossible demand to meet. First job for the day would be an install, where the sales rep promised the customer that they would not have to be home for their 8 TV, 2 VoIP Line, and Internet installation, so once explaining to the customer that it is necessary to have access inside, they are already angry with you and the company.
You then arrive at the terminal servicing that neighborhood, run connections to premise location, travel to premise to verify sync only to find it not at assignments. You then spend 1 hour validating the need for an outside technician to come resolve your sync issue. Once you have completed all the necessary work outside, prep work is done to run new catv home run to RG location, which customer wants on the exact opposite side of their house, in a corner office. You then spend 30 minutes explaining to the customer how their wifi will be very limited throughout the house due to their desired modem location, this further angers the customer because they believe you are trying to weasel yourself out of a hard job. You finally convince the customer to let you install the modem in a centralized area of the house, allowing maximum wifi coverage.
As you begin to finish up all the prep work for TV and VoIP service inside, the line technician calls you to inform you he's headed to lunch and will be there in an hour after already waiting
ProsIndependent work, The people you meet, Benefits, Money
ConsProblems beyond your control and no way to fix, Broken metric system, other employees cheating said system.
2.0
Retail Sales Associate | California | Aug 17, 2020
Yikes. RSC Edition
If you are looking to work here at AT&T as a Retail Sales Consultant, keep the following in mind as you throw your resume to the nearest location. The pay is great, lots of discounts on entertainment services to keep you there. One of the biggest things keeping me working here are the discounts. That's about it.
Typical Day to Day:
You come in, go over numbers, and go convince people to buy things they didn't need or want. Failure to do so will result in lower numbers, more coachings, less commission, and just overall stress. Then you head home only to start over again the next day. It depends on your store manager (RSM) and assistant managers (ASM). Fortunetly, I got an ASM who loved to commit fraud on a daily basis. Said ASM taught me how to word things properly to make it sound like customers are getting a good deal when in reality they are being uninformed about a product or service. I was once told to sell someone 3Mbps internet (stupid slow) by saying it was the fastest speed in their area. I did not say that. Even after talking with said ASM, they informed me that even if they do get mad and come back, "as long as I made numbers, management will turn the other way". If you didn't do as ASM informed you to, you would be talked to after each and every transaction with customers about why THE CUSTOMER didn't want services or products.
Day to Day: Part 2;
When you come into work, your job is to take as many customers as humaily possible to maximize commission and overal
ProsGood Discounts and Commission
ConsBreaks, Healthcare, New Hires, Lying, Fraud, Stress, and most of all MANAGEMENT
3.0
Retail Sales Associate | Florence, KY | May 7, 2015
Standard wireless job, but I'd look at other companies first
The wireless industry has changed, so there isn't as much money to be made compared to say, a decade ago. AT&T is a good company with a good product, but there are some issues that can be extremely grating.
First of all, everyone on the retail sales floor is a union employee. I don't have an overall opinion of unions one way or the other, but it seems a little ridiculous for a retail job. This means that if you are assigned to a store with many tenured employees you will be the one who gets the short end of the stick from everything like scheduling, to the choice of your employee phone model. For me it meant working nothing but closing shifts and every weekend day for the entire time I was there, and even having to use a phone with a cracked screen because I was last in line to choose a device from the demo stock.
The quotas change every month, which is pretty standard in this business, but instead of setting them as a target amount of sales, you are up against a target commission amount. What that means is that the amount you are paid for a transaction changes each month. One month, a sale may net you $10, whereas the next you may only get $3 for the exact same transaction. This keeps commission payouts lower and makes it even harder to overachieve since the goals are set aggressively in the first place.
The customer surveys will always reflect negatively on the sales rep, no matter what the customer says in the survey. This applies especially to corporate policy
ProsTech and sales skills, rapidly changing market segment.
ConsSee written review
2.0
Mobile Phone Technician | Davenport, IA | Jul 2, 2012
I came to AT&T Mobility as a recent college graduate, and accepted a non-negotiable rate of 10.63 per hour. Shortly thereafter, AT&T raised the rate to a negotiable pay scale based on qualifications. The top end of the spectrum is $14.61 for those with 4 year degrees. Instead of raising the rest of our pay to be commensurate with our experience and education levels as our CWA contract dictates, AT&T has steadfastly remained of the position that the original $10.63 hiring rate was actually non-negotiable, although my memory serves me that several people walked out of our original group interview when told that the pay was non-negotiable. That being said, I have been there for several years, and all of my podmates who have been there for less than one year make more money than me, although they are on the same raise schedule. This is a major complaint.
My second giant complaint is that there does not seem to be anyone in charge at AT&T. Our site director regurgitates the same information over and over when asked questions regarding shift schedules, pay, the lack of Wi-Fi access in house (ridiculous!), and any and all job related procedures. We do not hear from area management unless they are asking us not to do something (please don't throw anything besides paper towels away in the restrooms, please no cell phones on the floor ever for any reason, please do not discuss wage information with co-workers, please do not read books between calls; the list goes on). It is essentiall
Prosbenefits
Conspoorly equipped management, bad policies, mean customers with entitlement syndrome
The company has no respect for employees, past or present.
I worked for AT&T for four years as an OPT to be laid off this previous October due to the company blowing the cash for our project's budget on the T-Mobile "deal." Now, I rated the company 1 star for compensation because that is what you will get with any premise tech. job. I was compensated very well previously, only because my job title was union-protected. I made 25 and change an hour after four years. Unless changes come out of the next union contract, which I don't expect to be very successful, don't expect good pay or treatment for the Premise Technician job title. They are over worked, under paid and treated extremely poorly, in addition to having what most other outside plant employees admit to be a more difficult job than any higher paid position under the union. As a former AT&T technician with a proven track record, with no motor vehicle or personal accidents, great production and work ethics and no major safety violations, in addition to having previous experience with in home computer repair, network setup and extensive customer service experience, they were only prepared to pay me $13.00/hr, even though I was willing to move to Nashville for this job. So, the lesson to be learned by my post is that you should expect to be offered EVEN LESS, probably in the ball park of $10.00/hr or less off the street. The solution? Take a retail job at Costco over this job if you are looking for pay in this range because they start employees at $10.00/hr without you crawling i
Proscompany vehicle, paid training (9 weeks for premise tech.)
Cons(premise technician) poor pay, poor recruiting practices, poor benefits, poor treatment of employees (present and past), no advancement, no job security, no morals or values, inhumanely run company.
Hired on as a Premises Tech to install internet & cable TV. Training was a joke. 7 weeks of wasted time that doesn't prepare you for any of the things you need to know in the field. A week of pole climbing using shoe-spike harnesses they don't even stock at the garage. A week on how to train the customer to use the remote control, but they don't allow you enough time to do the training at an install.
Garage managers rose up through the AT&T ranks. Some never even worked on u-verse & don't know the first thing about the system. None of them are educated in staff management, so the garage environment where I was stationed was a lot like a frat house. Constant pranks & juvenile insults made it a place I didn't even want to go into in the morning.
Found out after starting there, the turnover was 50% within the first 6 months you are there. For 6 months you're on probation & the union won't back you if, for any reason, they want to let you go. During the probation period you're under a microscope. I saw techs fired for losing a tool, traveling outside their route during a job to pick up a part they needed for an install from another tech.
It's definitely on-the-job training, but if you don't have the foresight to know what questions to ask before a situation comes up, you're screwed, because in the moment.... you're on your own. The majority of the new people that make it in this job have previous experience from being trained and working for another cable company. They
ProsMeeting with customers. Working in the field.
ConsGarage managers are incompetent, totally indiffent to whether new techs make it through probation period or not.
Where do I start, let start with this, if you want a good paying job with decent benefits ONLY and nothing else matters then this job is for you. Now if your concerned with anything else then I am going to tell you what they don’t tell you when you start working for AT&T. Let’s get started, management they really don’t care about you only when you are performing at top level because they receive bonus pay out. There is no real coaching to help you develop in your craft because they are always changing things as they call AT&T "At this time" so what you are doing one day the next day will be different which is difficult to develop a core base.
Their policies, procedures and resources for employees are not readily available it takes some time to find or locate information that should be at your fingertips to perform correctly, but in the event you are being discipline they are easily found to support your corrective action by the manager and then you are told you should know this or its in their knowledge base system as well as they tell you “you went over this in TRAINIING”, go figure! Henceforth their knowledge-based system is poorly structured, not to mention the outdate technology, the 20 systems you use daily (not exaggerating) and management always refer you to these systems to find your solution because most of leadership don't know the answer when you have a question or concern regarding a customer or just knowledge. Sounds crazy huh, they can’t give an answer but k
ProsGreat pay for non degree or trade persons. Decent benefit package
ConsCompany could care less about you as an employee.
2.0
Technical Support Specialist | Evansville, IN | Aug 9, 2015
Call center
The people, including management, make this a fun place to work. However, AT&T (at least as far as their call centers are concerned) is a horrible place to work and it actually has little to do with what you would expect, the customers. It has more to do with their lack of quick response to their employee's concerns, ridiculous policies and procedures and ineffecient metrics that effect promotions and bonuses.
For example, I worked in Advanced Tech Support. We were judged on AHT (Average handle time), WTR (Willingness to recommend AT&T), NRS (How willing they are to recommend me), 30 day repeat (did they have to call again within 30 days), hold time and transfers.
For over THREE months, the IVR (which routes calls) was broken where Mobility (where I worked) continued to get misrouted uVerse calls. We have no access to those accounts, we have no training in uVerse troubleshooting, we can't even order it for the customer. We can do literally nothing with their accounts. Obviously, transfers are going to skyrocket, our WTR and NRS are going to drop because obviously, a customer isn't going to be happy that someone answered their call and can't help them at all whatsoever. Did the metrics change despite this being a company wide issue? No. They let our scores drop, where we couldn't reach those magic numbers to get bonuses. Which is bad enough. But they also base promotions off your scores. This was just one example but this kind of thing was commonplace.
T
ProsDecent starting pay and regular raises.
ConsShift bids every few months provides little stability for the rep and their personal lives, inconsistent management, inefficient metrics, late training.
Description: AT & T is one of the leading telecommunications providers in United States. A portal solution was developed for the sales department to unify the information from various applications at one place. The employees in the sales department use this portal as a one stop shop for all the information they need to work on. As a senior SharePoint developer I was involved in design, development and implementation of the portal. The portal helped to integrate the data from various sales applications, automate the business processes with workflows, easily access information using a search solution, easily enter and evaluate the information using electronic forms created by InfoPath.
Responsibilities:
• Responsible in customizing, designing, developing and administering the intranet portal.
• Actively interacted with the Business stakeholders to analyze the current infrastructure used by the sales department, collected the business requirements and design the information and security Structure for the portal.
• Migration from SharePoint 2007 to SharePoint 2010 using third party tool like Idera.
• Planning the architecture of MOSS site collections, sites etc and maintaining the Taxonomy, Navigation and display structure.
• Configuring SharePoint servers.
• Created custom Site Definition, Web Parts, Content Types, List Definitions, Workflows, Features and Page Layouts.
• Created custom Web parts using ASP.net 3.5 AJAX
• Developed various tools like creating/deleti
Stressful, Long Hours, Constant Change, Uncertain Future for the Job Title
The Premises Technician job (or IEFS Technician as its called now) has some good points. This job comes with good benefits. You also are working and managed by yourself most of the time which is nice. As long as you are where you are supposed to be and doing your work efficiently you can minimize the stress this job can have. Many of the customers encountered are nice and grateful for the work that is done. That about sums up the good points.
Now the bad points. This job doesn't require a college degree, but anyone hoping to not sink must have an ability to learn new skills and adapt to new technology quickly. Technicians are no longer just cable installers. Now we are TV, Internet, Satellite, Fiber Optic, Telephone, Computer, Smart Device, Home Automation, Home Security, WiFi, Etc...Installers and Troubleshooters. The job responsibilities for this position have increased dramatically over the years, but the pay even though decent, has not kept up with the new skills and work required. The training is very poor to get you prepared. Getting good at this job requires you to stay in constant connection to your peers and learning on your own.
There is hard working managers at At&t, but a good portion of the management staff is concerned with only with numbers (a system of metrics At&t uses to monitor production) and not concerned with solving issues that effect reliably and customer service. This can cause friction when good technicians want to do things righ
ProsGood Benefits, Vacation Days, and Discounts on Products and Services
ConsLong Hours, High Stress, Flawed Work System, Poor Training
Estuve un año trabajando para esta empresa para la campaña de Credit and collections de servicios celulares. Trabajé en el horario de 10 horas diarias y después me cambié al de 8horas. Llegaba a las 7am y desde el primer instante en el que le das auto in a tu avaya empieza el back to back. Tienes 30 minutos de comida y cuidado con pasarte un minuto porque el supervisor estará arriba de ti. No puedes ir al baño fuera de tus 30mins de comida. La gran mayoría de los clientes te llaman enojados y gritando te. Tu trabajo será convencerlos a que paguen mientras escuchas sus gritos. Si al cliente no le gustó tu cobranza o tu servicio te pueden dar un mal review de cómo lo hiciste, la gran mayoría de los que contestan esos review son los que están super enojados y se quieren desquitar o los viejitos que no saben responder los reviews. Tienes una métrica que solo te permite tener uno o dos bad reviews para estar dentro de meta al mes, usualmente te caen de a 12 reviews por mes. Muchos clientes son racistas y te piden un "american agent" si te escuchan algún acento, los mejores clientes son los latinos en español, ellos hasta te piden disculpas por no haber pagado. La gran mayoría de los supervisores son un asco y siempre te estarán recordando lo mal que haces en tus llamadas aunque tengas números buenos. Las métricas son casi imposibles de alcanzar y para como va la campaña las van a subir mas. No puedes tardar mas de 5minutos en llamada porque el supervisor te estará monitoreando. No
Let's start from the beginning...2 months training...1. month you get to sit at home and learn about services that AT&T provides, and you start to kinda use the tools that you work with during your job, but they are at this point only training tools, so they don't work the same way. By the way they give you a big box with equipment to take home and set up.
2. month you join Nesting which is supposed to prepare you to join the "production". You start to take calls, first in pairs then alone, it's is not too bad because you have people around you who have experience and you can raise your hand and ask them for help. Some presentations and meetings are implemented during this month's training which can be a bit annoying as you take calls, have a break watch presentation take calls again have a break etc, rather than just having call day or training day. During this month you start to learn about KPI and VOC and that calls are recorder and evaluated and you going to have one on one meeting with the nesting manager and discuss what you should work on. You also learn about Vacation and Shift bidding. You just write you preferences on the excel sheet hoping to get the shift and holiday you want, and how do you get what you want...you need to perform well. Everyone is ranked depending on their performance, if you are doing well and you are at the top you get to chose what shift and vacation you want, if you are at the bottom you just get what is left...
3. month while still on probat
Prosmeal voucher, water fountain, garage parking...if you ask for access, meet some nice people form different countries
Consmainly nightshifts, strange support tools, regional directors probably don't have a clue how new people are treated
Pros:
- fit to non-demanding guys, good for students as first job in IT, then hurry up and leave AT&T Brno.
- tiny annual uplift of the income (from 1.5 to 4% per year).
- some nice benefits e.g. pension and leisure plan.
Cons:
- low entrance income.
- permanent salary troubles due to incorrect calculation, HR screw up every single salary, especially if you work on the shifts, be really prepared. Then you have wait another month to get that back.
- no business trips - AT&T Brno is ultra low cost center. Traveling was before, last years totally canceled for everyone. If somebody said that visited colleagues in the other country, just because it was years ago or that person is manager, pure technicians have NO chance to touch customer sites, meet colleagues from US/UK and so on...
- this is related to above mentioned - small or no career growth. Just migration from team to team, that is also not an easy, because of reputation, if anybody does not like you - a pity, even CCIE won't help you.
- huge open space as work place with many noisy people, sitting there is mostly as punishment, be prepared on the end of office hours for strong headache. 1 open space for 1 floor = hundreds of people, environment looks more as call center than place of network technicians.
- very bad work attitude most of the employees - means that they work from here up to there and that's it. Work consists of internal engagements through AT&T ticketing system (AOTS), every te
Prosin the text
Consin the text
Questions And Answers about AT&T
Why did you leave your job at AT&T?
Asked Mar 15, 2017
AT&T was a decent company to work for. Some of the members of management were extremely annoying and micromanagement. Too much pressure to sell and was always compared to other reps.
Answered May 21, 2021
At first I really loved the job! And the money because it is really good money if you’re able to sell a lot like I was. It can be highly stressful and mentally taxing though. And I guess it really just depends on what store you’re working at and who your managers are. My managers were really micromanaging. The company as a whole though is very unappreciative. I was the top sales rep there for idk how many months in a row and I never felt like it was good enough. All they do is take take take and expect more from you and expect you to work hella overtime and just work like you have no life. There’s also a very strict attendance rule that hardly gives you any work life-balance. If you’re new to the company you’ll be the bottom in seniority for picking out your shifts so you’ll most likely be working 11-8:30 or 12-9:30 every day. (For me it was really like 12-10:30 pm because of how short staffed we were for so long.) if you’re late to work you get .25 of a point or .50 of a point and after an hour I think you get a whole point. If you call out for a day you get a whole point. Even if you’re sick, we don’t get paid sick days. You just get a point. And you’re only allowed 7 points during a 365 day period. So if you called out today that point wouldn’t fall off until august 2nd of next year. If you get to 8 points total they can terminate you. It’s really just a or ridiculous and I felt like they wanted us to be machines not people. Just sell sell sell no matter what the cost. And “ oh you have a life outside of AT&T? What, you don’t like money?” That’s what the managers will say to you. The only thing that keeps people working there and dealing with that job is the money. I just couldn’t take the toxicity anymore.
Answered Aug 2, 2020
What is the interview process like at AT&T?
Asked Jun 15, 2016
Very involved interview
Answered Feb 14, 2021
I was offered a position thru a temp service who submitted my application and resume on my behalf. I did a phone interview (was supposed to be Zoom) with the hiring manager. I was not told when I'd hear back, but expecting 1-2 weeks. The recruiting company reached out to me via e-mail.
Answered Nov 24, 2020
If you were in charge, what would you do to make AT&T a better place to work?
Asked Jan 10, 2018
Increase collaboration between departments. There was far too much competition between different departments which sometimes stiffled progress and growth.
Answered Oct 20, 2020
Less micromanaging and not as much pressure on people because it’s almost like they want you to get your numbers no matter what and by any means
Answered Oct 7, 2020
How long does it take to get hired from start to finish at AT&T? What are the steps along the way?
Asked Feb 25, 2016
I applied online on Wednesday 10/27/2021 and completed an online assessment, then selected a interview time immediately after passing the assessment. I interviewed on Thursday 10/28/2021 in person. Then on Wednesday 11/03/2021 I received an email that I was selected for the position then received a phone call from corporate about the next steps. My start date is Monday 11/29/2021. I felt it was a pretty quick process.
Answered Nov 3, 2021
I think the overall length of time it takes is really dependent on a lot of factors, including how quickly positions need to be filled in your area, whether your resume and job history grab their attention, etc. In my case, I applied on September 22, interviewed on the 27th, offered (and accepted) the job on the 28th. All initial on-boarding paperwork has now been completed, and I start on October 11.
Answered Oct 1, 2021
What is the work environment and culture like at AT&T?
Asked Jul 5, 2016
It is such an awesome place to work. Every Friday at 2 we cook out on the grill will you play basketball all the technicians meet up there we only have one to two jobs to do on Friday they pushing through for the rest days of the week.
Answered Apr 25, 2021
Boise Idaho call center horrific management the worst. I would avoid this place at all costs
