Overall Reviews at Asurion
3.0
Same Employer
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2.0
fast paced/lots of sitting/ tiresome hours
in the beginning they paint the company as a nice picture, very forward thinking, exciting and great culture. After the first bit of Employment you will see the gradual downfall. In my experience with the time I have worked there (about a year and a half) I have been moved to 7 different schedules, 5 different managers just because the decided to move things around and we needed to "adapt to the changing needs of the company" but I dont know if anyone who would enjoy that. Not only does the culture die and the excitement when you have almost 0 time away from the phone for development and team building. Its hit and miss if you will get a good coach who actually cares and doesn't put on a fake show and there tends to be a lot of favoritism. And then just the job itself takes a toll, its call after call no rest in-between, angry customer after angry customer it gets emotionally exhausting. The metric system is flawed and bonusing anything decent is very difficult. In a lot of cases you will have to sacrifice one metric to help improve the other one. Also now they are forcing technical support representatives to do warranty sales with next to none experience or training in the matter and expected to basically be pushy and relentless to get the customer to buy otherwise the managers don't make money and your whole metrics/bonuses will suffer big time. Pay is pretty decent if you are able to put up with everything you have to deal with and the pshological toll.
Prospay/benefits
Consalmost everything else
5.0
A whole of fun delivering a service that’s so appreciated!
In-Home Expert, is not a difficult job. I have had fun. Although I love people, but positions that have sales dependencies can over time get contentious.
Understood, most positions require some sales aspect but sales involving your passion is almost no effort.
I could list more complaints, but I'm choosing to be positive because you and your team gave me only positivity.
ProsDelivery of devices that consumers rely is very much appreciated.
ConsCould be done without upsale and done at point of sale. People are emotionally intelligent!
1.0
Customer Service/Sales Representative |
Orlando, FL | Sep 6, 2020
Horrible it will give you anxiety
The company only care about making sales. They don’t give a F%%% about the employees or the customers sincerely. You can provide 100% great customer service if your sales doesn’t match they do not care.
ProsWork from home
ConsEverything!
5.0
Customer Service Representative |
Houston, TX | Oct 8, 2019
Great experience
Wonderful experience working for Asurion. Learned a lot also with my customer service skills. Loved the environment and the ppl ! They really made it worth coming to work !
1.0
Customer Service Representative |
Remote | Jul 31, 2021
Extremely Stressful!
Very, Very, Very Stressful - Did not feel appreciated as an employee! Sales became the focus for keeping my job - Felt like limited training - Did not feel supported - I was completely miserable the last year! Sales goals were added to tech support job. Felt thrown under the bus by management. The HR department felt disjointed. May issues I'd like to address, but don't have the time, or energy for this company any more. So many bad memories of my work experience at this job!
ProsWork from Home
ConsEverything else!
4.0
Great Management
I loved the management teams here. It was a good atmosphere to work in. The schedule was flexible, training was great. The only reason i left was because of the pay.
4.0
Good if you like to work in Retail
Good for those who likes to work in Retail. Most of the time you have to work on Holidays and weekends. On the other hand you get trainings for all the new smart devices.
ProsGood Benefits
ConsNo Advancement
2.0
Job is not for everybody
I have a lot to say about this company and which is not pleasant. This company will lie to you and tell you in an interview that sales are not that important and helping a customer which is the value the most that is a lie.I was switch out to another department no experience. Training was rushed didn’t have no coaching. I ask can I get another week they stated I was ready. The whole class had feedback n coach time but me. My coach change three time , no feedback on helping customer with tech issue. You will be lost because nobody want respond to Skype message.
You will think because theyyy all about sales ,don’t discuss your bonus and why are you not getting a bonus even though you probably did 10 sales in one month so watch out for that too because they not accurate when it comes to paying you out.
The communication is awful and well I love to micromanage you. DO NOT WORK FOR THEM THAT WANT YOU FORCE SALE CUSTOMER WITH HIGH PRICE WARRANTY NOBODY WANTS. ZOOM MEETING ON EVERY CALL THEY CAN LISTEN TO .
This job will make you depressed and stressed out
ProsPay
Consmicromanage, Communication
3.0
Sales Support Representative |
Phoenix, AZ | Aug 4, 2020
Culture is the only reason I'm still here. Heavy on sales metrics and that's all.
Training was terrible, my training got cut by two weeks, thrown out on the floor, trainer didn't keep up for the last week as part of training and instead took another training class. Many managers have quit due to the "SALE SALE SALE" mentality this company has gone to. I worked sales most of life and left that to focus on tech support part (no sales driven job) so when they came up with sales, it's all you hear 24/7. You can receive 90 scores (hard to get) from QA on your calls and that means nothing if you're not hitting you sales for the day/week/month. I hit my sales goals every month and my Hero metrics and always finish top 2 in team and top 5 on my O.M team and now I feel undervalued, less motivated, and stressed. I don't understand how some managers got their role, poor job at moving up people who don't know what their doing and are terrible at managing. The pay and culture is really why I'm here. Do I see myself wanting to move up? Not anymore. Just here to collect my check.
ProsBenefits, pay, culture
ConsPoor management, sales driven, you need a lot of patience to help customers
5.0
Technical Support |
Chiswick | Oct 4, 2019
Love the time I work for ASurion
Amazing place to work for, Brilliant college. And management. Overall excellent customer experience and training. ASurion always gives us reward for customer championed
