Overall Reviews at ADT Security Services
4.0
The culture
ADT, overall is a good company. They have some areas of opportunity when it comes to billing. Also, when they launch new products, they could focus more on training the agents more indepth, so they can be experts with the new technology
4.0
Technical Support Specialist |
Irving, TX | Oct 16, 2019
Great Place to Grow
I would recommend working here if you are entry-level and need to hone your technical skills and customer service. The pay is not that great, but the benefits are ok.
1.0
Don't waste your time here
Watch out they are very petty and unfair and they may give you a 14 cent raise after you have killed yourself to make your stats for quality The team managers are horrible and if you have children they don't understand when you have doctors appointments to be off. Don't even think about working here, even if you do mind your own business the employees on the team are messy
ProsA lot of parking available
Cons30 minute lunch
3.0
Nice to work outside of the office
Weekly meetings in office. Otherwise you are out helping customers find a solution for their security needs. Rewarding helping others, and getting paid to do so.
ProsPeople you work with
ConsManaged poorly
1.0
Need new management all around that Facility
Good place to work far as a flexible schedule. Poor national, regional and local Management for the Commercial Division from the top down. Poor installation and service department. And oomicromanage
Lack of vision
Lack of products
ProsWork balance and hours are perfect and Tuition reimbursement
ConsUpper management is terrible, will lie on. General Manager of that location is very prejudiced. Low income
5.0
Good work environment
Only problems I encountered at working with defenders is the favoritism that they show to certain employees which takes away jobs and chances away from others.
3.0
Bad management and product development
Would rather cut pay than give. Atmosphere is dismal. Too many politics and very oriented towards numbers instead of quality. Bases wages and employee productivity on company performance on things beyond control of the employees.
5.0
Great culture
It's a family-like atmosphere. Most people I've met are wonderful people. The sales training is fantastic. It's a well-run, very professional company. It's a pleasure to work here.
ProsLots of training
Consbase pay is low
2.0
Stressful work Environment, Good Pay, Good Benefits , Unfriendly Management
The pay was pretty good ,, then new management , department closures , work load increase , high job turnover and a lot of medical leaves for stress.
ProsThe Pay WAS pretty good
ConsWith raise, “Work loads “ increased Drastically(without training)
1.0
Poor headsets and smoking issues
Poor $20.00 headsets which can’t hear depth. Mngrs have top quality. You’re expected to work when sick. Smokers coats on wall divider bad for asthmatics
